Jenn-Aire Range Gone Nuts - Appliances - DIY Chatroom Home Improvement Forum


Go Back   DIY Chatroom Home Improvement Forum > Home Improvement > Appliances

CLICK HERE AND JOIN OUR COMMUNITY TODAY...IT'S FREE!

Reply
 
Thread Tools Display Modes
Old 07-14-2009, 04:50 PM   #1
Household Handyman
 
Join Date: Feb 2009
Location: Albany, Ga.
Posts: 2,301
Rewards Points: 1,054
Default

Jenn-Aire range gone nuts


Our less than two year old Jenn-Air drop-in range, for some strange reason today, started giving a message of "remove probe" and beeping incessantly. The range nor cooktop was not in use at the time. Killing the power in the breaker box for up to twenty minutes did not help at all. The main cook claims she has never used the meat probe in this unit since we owned it, and actually does not know where it is. This is a model JES9860AAB unit. I have done extensive online searches for any information to help with this and always get the same results, "This is a discontinued model". So, when a Jenn-Air unit becomes "discontinued" do they remove all available information on these units? A call to the local dealer we bought it from was fruitless, they offered to send out a serviceman who would get the model number and call to see if he could get an answer on this. Heck, give me the number and I'll do the calling. Any ideas- -Please! I like to eat, and often. Thanks, David

Advertisement

Thurman is offline   Reply With Quote
Old 07-14-2009, 05:24 PM   #2
Member
 
Join Date: Jul 2008
Location: NW of D.C.
Posts: 5,990
Rewards Points: 2,000
Default

Jenn-Aire range gone nuts


Post a schematic. There is a chance of disabling this false alarm.

There is also an "implied warranty of merchantability", and of "fitness" for these moody, touchy, electronic devices. An e-mail to your state's attorney might make some Jenn-Air Factory Engineer very cooperative in telling you how to clear this code.
Then the Jenn-Air CEO will have a hissy fit, instead of your range.

Advertisement


Last edited by Yoyizit; 07-14-2009 at 05:49 PM.
Yoyizit is offline   Reply With Quote
Old 07-14-2009, 09:04 PM   #3
Household Handyman
 
Join Date: Feb 2009
Location: Albany, Ga.
Posts: 2,301
Rewards Points: 1,054
Default

Jenn-Aire range gone nuts


Yoyisit- -if I had a schematic I would post it, but unfortunately I don't have one in any of the literature I have with the unit. I'm still pursuing the Internet trying to find one, as well as the "Owners User Guide". I called the 1-800 number I had and was told this number was for service techs only, so I called back and told them I was a service tech on the job and needed help. No problem until I described the situation and then the tech help had no idea how to resolve the problem. Not much help there, huh? The techy stated that we obviously had improperly used the oven probe incorrectly and had set the fault code somehow. As stated the probe has never been used. An answer will come soon. Thanks, David
Thurman is offline   Reply With Quote
Old 07-14-2009, 09:14 PM   #4
Member
 
Join Date: Jul 2008
Location: NW of D.C.
Posts: 5,990
Rewards Points: 2,000
Default

Jenn-Aire range gone nuts


Try to find out if the probe contains a thermistor or a thermocouple; the probe itself may not be discontinued. Post a close-up photo of the plug at the end of the probe cable.

Last edited by Yoyizit; 07-14-2009 at 09:44 PM.
Yoyizit is offline   Reply With Quote
Old 07-14-2009, 11:04 PM   #5
Member
 
Join Date: Mar 2007
Location: Long Island, NY
Posts: 9,519
Rewards Points: 2,000
Default

Jenn-Aire range gone nuts


The wiring schematics are usually in a plastic pouch in the appliance behind a panel or taped to the inside of the chassis when you remove the drawer.
Ron
Ron6519 is offline   Reply With Quote
Old 07-15-2009, 08:06 AM   #6
Household Handyman
 
Join Date: Feb 2009
Location: Albany, Ga.
Posts: 2,301
Rewards Points: 1,054
Default

Jenn-Aire range gone nuts


Thanks for all the ideas guys. After finally getting the local dealer to give me their magical 1-800 number I called three times before I found a sympathetic tech person that would talk to the consumer, and not the repairman. As soon as I told him what the message was on the module he just stated, "Oh yeah", as if it were familiar. The solution: With the power to the unit ON, place the probe into it's receptacle in the oven, close the door, wait for ten minutes, then remove the probe, and close the door. The message just disappears, magically. The techy also told me he had worked at this job for two years and hears this problem about every four months or so. Hmmm, maybe it's time for Jenn-Air to address the problem. I typed this up and filed it with the range papers for future reference. Thanks, David
Thurman is offline   Reply With Quote
Old 07-15-2009, 01:37 PM   #7
Member
 
Join Date: Jul 2008
Location: NW of D.C.
Posts: 5,990
Rewards Points: 2,000
Default

Jenn-Aire range gone nuts


My post should have read:

Your mission, should you decide to accept it, is to devote all your resources to penetrating Jenn-Aire's defense system and get the secret code.
The Secretary and forum members will disavow all knowledge. . .etc., etc.

They'll fire that techie for helping you for free!
Yoyizit is offline   Reply With Quote
Old 07-19-2009, 09:14 AM   #8
Member
 
Join Date: Dec 2008
Location: South Western Ontario
Posts: 955
Rewards Points: 500
Default

Jenn-Aire range gone nuts


www.servicematters.com has a troubleshooting guide
Chemist1961 is offline   Reply With Quote
Old 07-29-2009, 10:53 AM   #9
Newbie
 
Join Date: Jul 2009
Location: Big Falls, Minnesota
Posts: 17
Rewards Points: 10
Default

Jenn-Aire range gone nuts


Interesting! I see 3 Jenn-Air ads right up top on this page...Hmmm
woobiken is offline   Reply With Quote
Old 07-29-2009, 07:59 PM   #10
Household Handyman
 
Join Date: Feb 2009
Location: Albany, Ga.
Posts: 2,301
Rewards Points: 1,054
Default

Jenn-Aire range gone nuts


I had almost forgotten this post until it showed up at the top. What in the world is p1142429 talking about? That information cannot help me fix a range. woobiken- I had not even noticed the Jenn-Air ads at the top of the page until you mentioned it, ironic to say the least. Thanks, David
Thurman is offline   Reply With Quote
Old 03-14-2011, 08:59 PM   #11
Newbie
 
Join Date: Mar 2011
Posts: 1
Rewards Points: 10
Default

Jenn-Aire range gone nuts


Sat down to dinner to the incessant chiming of my Jenn Air range with a remove meat probe message flashing across the screen. Thanks to the posts here, I only wasted 40 minutes randomly pressing buttons and running up and down the stairs cutting the power to the unit to get it to stop.
I ordered a new meat probe, since we had no idea the range had a meat probe or where it might be. Will let you know in 3 days after it arrives if the solution posted actually works.
mlegs is offline   Reply With Quote
Old 02-23-2013, 11:51 AM   #12
Newbie
 
Join Date: Feb 2013
Posts: 1
Rewards Points: 10
Default

Jenn-Aire range gone nuts


We just had the incessant beeping and remove probe message with our Jenn Aire range today . Cutting power to the unit had no effect. The trick of keeping the power on, inserting the meat probe, closing the door and waiting worked. After a few mins, it just stopped beeping. Then we could remove the probe. Crazy, but it worked.

Advertisement

gos1 is offline   Reply With Quote
Reply


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
range hood through the wall - - -stud in the way pacifier1er Building & Construction 30 05-21-2013 10:23 AM
Gas Range cookiemom1970 Plumbing 1 11-14-2008 05:58 PM
3 prong range? laduehelp Electrical 39 03-11-2008 02:33 PM
Replacing Stove Top with Range the.vicster Electrical 3 02-23-2006 06:12 PM




Top of Page | View New Posts