Haunted GE Microwave Oven Turns Itself On? - Appliances - Page 2 - DIY Chatroom Home Improvement Forum


Go Back   DIY Chatroom Home Improvement Forum > Home Improvement > Appliances

CLICK HERE AND JOIN OUR COMMUNITY TODAY...IT'S FREE!

Reply
 
Thread Tools Display Modes
Old 08-04-2013, 06:58 AM   #16
Member
 
Join Date: Jun 2008
Posts: 59
Rewards Points: 75
Default

Haunted GE Microwave Oven turns itself on?


Tin whiskers vaporize instantly where ther is considerable power availabe, as with power outlets.. With the low-power control circuitry replaced and the oven then worked, that's not likely the problem. Unplugging and letting sit for an hour and it then working argues for something that cooled off and ceased to be a problem.

Many electrical connections are made with nuts and bolts and lugs on the end of wires, or crimped wires on "fast-on" connectors that slide onto a small metal tongue about a quarter-inch wide. All of those things can loosen with age and thermal cycling.

A detailed inspection inside the [unplugged!] microwave with a pair of long-nose pliers, wiggling all the connections and looking with a strong light for discolored things, may be instructive.

Advertisement

Pro Painter is offline   Reply With Quote
Old 08-05-2013, 10:54 AM   #17
Member
 
Join Date: Dec 2006
Location: Williamsburg, VA
Posts: 541
Rewards Points: 502
Default

Haunted GE Microwave Oven turns itself on?


Well I have the GE Tech coming out tomorrow so we'll see what he finds.

Last edited by kcrossley2; 08-07-2013 at 12:35 AM.
kcrossley2 is offline   Reply With Quote
Old 08-05-2013, 11:35 AM   #18
Member
 
Join Date: Jul 2011
Location: Houston Texas
Posts: 1,156
Rewards Points: 650
Default

Haunted GE Microwave Oven turns itself on?


If its under the original warranty, push to have it totally replaced. (Not the part recently installed.)

I had bought some GE parts from an authorized vendor. They arrived damaged, they refused to warranty. I called GE and they replaced them free of charge, no exchange and no further questions..

I believe this is the number I called 1 8000 386 1215. If this is a real issue with their product, they may have a promotion in process to resolve this. Push the safety and liability issue. Tell them you no longer want this dangerous product in your house for fear of fire. Be nice though!

Give this a shot especially if the guy cannot figure it out.
__________________
digitalplumber is just a name for use here, I am not a plumber!
digitalplumber is offline   Reply With Quote
Old 08-05-2013, 03:16 PM   #19
Member
 
Join Date: Dec 2006
Location: Williamsburg, VA
Posts: 541
Rewards Points: 502
Default

Haunted GE Microwave Oven turns itself on?


Quote:
Originally Posted by digitalplumber View Post
If its under the original warranty, push to have it totally replaced. (Not the part recently installed.)

I had bought some GE parts from an authorized vendor. They arrived damaged, they refused to warranty. I called GE and they replaced them free of charge, no exchange and no further questions..

I believe this is the number I called 1 8000 386 1215. If this is a real issue with their product, they may have a promotion in process to resolve this. Push the safety and liability issue. Tell them you no longer want this dangerous product in your house for fear of fire. Be nice though!

Give this a shot especially if the guy cannot figure it out.
Thanks for your post. If the repairman cannot fix it this time I will definitely ask for a replacement.
kcrossley2 is offline   Reply With Quote
Old 08-06-2013, 03:45 PM   #20
Member
 
Join Date: Dec 2006
Location: Williamsburg, VA
Posts: 541
Rewards Points: 502
Default

Haunted GE Microwave Oven turns itself on?


Quote:
Originally Posted by digitalplumber View Post
If its under the original warranty, push to have it totally replaced. (Not the part recently installed.)

I had bought some GE parts from an authorized vendor. They arrived damaged, they refused to warranty. I called GE and they replaced them free of charge, no exchange and no further questions..

I believe this is the number I called 1 8000 386 1215. If this is a real issue with their product, they may have a promotion in process to resolve this. Push the safety and liability issue. Tell them you no longer want this dangerous product in your house for fear of fire. Be nice though!

Give this a shot especially if the guy cannot figure it out.
Just got a call from the GE Tech. He asked what was going on. When I told him the microwave was doing the same thing as before he said he didn't need to come out because he was sure it was another defective control board. He also said he recently replaced four control boards in a traditional GE oven before he installed one that worked.

When I asked him what would happen if it blows yet another control board, he said he would keep putting them in until one of them works. When I inquired about getting a new product he said I'd have to take that up with Sears. He then used a car analogy to illustrate his reasoning saying that if I'm having problems with my car I wouldn't go back to the manufacturer to get a new car. What the heck? There's a big difference between a $900 microwave and a $30,000 automobile.

Anyway, I decided to contact GE Customer Support to officially document my experience. The rep I spoke with apologized for the inconvenience and said she would followup with me after the next repair attempt. At this point, a GE Extended Warranty is now a necessity, in my humble opinion and at around $5/month definitely worth the extra expense. I'll update this thread as soon as I know more.

Last edited by kcrossley2; 08-07-2013 at 12:34 AM.
kcrossley2 is offline   Reply With Quote
The Following User Says Thank You to kcrossley2 For This Useful Post:
digitalplumber (08-06-2013)
Old 08-07-2013, 12:24 AM   #21
Member
 
Join Date: Dec 2006
Location: Williamsburg, VA
Posts: 541
Rewards Points: 502
Default

Haunted GE Microwave Oven turns itself on?


Just found a pretty cool website on troubleshooting the GE JVM3670SK06 Microwave. Maybe it can help others who are having problems.

http://www.repairclinic.com/RepairHe...roubleshooting

Last edited by kcrossley2; 08-07-2013 at 12:35 AM.
kcrossley2 is offline   Reply With Quote
Old 08-07-2013, 12:31 AM   #22
Member
 
Join Date: Dec 2006
Location: Williamsburg, VA
Posts: 541
Rewards Points: 502
Default

Haunted GE Microwave Oven turns itself on?


Oops! I forgot to mention that the GE Tech ordered a new control board (as expected) as well as a new magnetron. Apparently he suspects that the magnetron may be part of the problem. I guess we'll find out next Monday.
kcrossley2 is offline   Reply With Quote
The Following User Says Thank You to kcrossley2 For This Useful Post:
digitalplumber (08-07-2013)
Old 08-07-2013, 01:52 AM   #23
Wire Chewer
 
Red Squirrel's Avatar
 
Join Date: Jun 2009
Location: Ontario, Canada
Posts: 3,221
Rewards Points: 2,020
Default

Haunted GE Microwave Oven turns itself on?


It's not a GE tech you need, it's an exorcist. Get a couple estimates from local churches.
Red Squirrel is offline   Reply With Quote
Old 08-07-2013, 02:27 AM   #24
Member
 
Join Date: Dec 2006
Location: Williamsburg, VA
Posts: 541
Rewards Points: 502
Default

Haunted GE Microwave Oven turns itself on?


Quote:
Originally Posted by Red Squirrel View Post
It's not a GE tech you need, it's an exorcist. Get a couple estimates from local churches.
I wish it were that easy. LOL
kcrossley2 is offline   Reply With Quote
Old 08-07-2013, 02:08 PM   #25
Member
 
Join Date: Apr 2013
Location: SE Pa.
Posts: 118
Rewards Points: 75
Default

Haunted GE Microwave Oven turns itself on?


Quote:
Originally Posted by kcrossley2 View Post

... he said he didn't need to come out because he was sure it was another defective control board. He also said he recently replaced four control boards in a traditional GE oven before he installed one that worked.

When I asked him what would happen if it blows yet another control board, he said he would keep putting them in until one of them works...
Maybe I’m missing something here but that GE tech sure has some strange way of troubleshooting. I think you are getting a “story”. Normally when you swap boards you know the replacement board you are putting in is in fact good because you’ve tested it in a properly working system. If GE knows they have a significant number of defective “smart boards” why shouldn’t they be the ones to sort them out? Your house is becoming a test bed.

I would check the Rev # of the board he is putting in and ask if that is the latest Rev #.
agoodboy is offline   Reply With Quote
Old 08-07-2013, 02:18 PM   #26
Member
 
Join Date: Dec 2006
Location: Williamsburg, VA
Posts: 541
Rewards Points: 502
Default

Haunted GE Microwave Oven turns itself on?


Quote:
Originally Posted by agoodboy View Post
Maybe I’m missing something here but that GE tech sure has some strange way of troubleshooting. I think you are getting a “story”. Normally when you swap boards you know the replacement board you are putting in is in fact good because you’ve tested it in a properly working system. If GE knows they have a significant number of defective “smart boards” why shouldn’t they be the ones to sort them out? Your house is becoming a test bed.

I would check the Rev # of the board he is putting in and ask if that is the latest Rev #.
The GE Tech orders the parts he thinks he'll need and they're shipped directly to me. I would think GE would test all of their parts before shipment, especially if there is an identifiable, defective lot.

The biggest hassle with this particular over-the-range microwave is it can't be serviced without completely removing it from the wall, which was a builder installation error from what I heard.

This time I'm going to use it on the counter for at least a week after it's repaired to ensure it's working properly before I attempt to reinstall it above the stove. Quite frankly, I think you're right. I feel like there's something else that's going on here besides the control board.
kcrossley2 is offline   Reply With Quote
Old 08-07-2013, 08:30 PM   #27
Member
 
Join Date: Apr 2013
Location: SE Pa.
Posts: 118
Rewards Points: 75
Default

Haunted GE Microwave Oven turns itself on?


Sounds like a good idea to use it on the counter for a while. You are a very patient person and maybe they are taking advantage of your good nature. I agree with one of the other posts and I think you are certainly justified in asking for a new product if you wanted to. After multiple failed attempts at repair maybe there is just a design flaw with that model and I think you would be well justified in asking for a different model, that is, if a different model would be compatible with your layout.

That GE tech is a barrel of laughs with his car analogy. lol

Hope the next attempt is successful!
agoodboy is offline   Reply With Quote
Old 08-08-2013, 12:06 AM   #28
Member
 
Join Date: Dec 2006
Location: Williamsburg, VA
Posts: 541
Rewards Points: 502
Default

Haunted GE Microwave Oven turns itself on?


Quote:
Originally Posted by agoodboy View Post
Sounds like a good idea to use it on the counter for a while. You are a very patient person and maybe they are taking advantage of your good nature. I agree with one of the other posts and I think you are certainly justified in asking for a new product if you wanted to. After multiple failed attempts at repair maybe there is just a design flaw with that model and I think you would be well justified in asking for a different model, that is, if a different model would be compatible with your layout.

That GE tech is a barrel of laughs with his car analogy. lol

Hope the next attempt is successful!
They kind of have me between a rock and a hard place. Even if I asked them for a replacement, very few, if any, exist because this particular model (36" width) has been discontinued for sometime. In fact, I was very lucky to find a new one still hanging around.

At this point, I hope they can repair it. I'm also very interested to find out what the problem is.
kcrossley2 is offline   Reply With Quote
Old 08-08-2013, 08:33 AM   #29
Member
 
Join Date: Jul 2011
Location: Houston Texas
Posts: 1,156
Rewards Points: 650
Default

Haunted GE Microwave Oven turns itself on?


Quote:
Originally Posted by kcrossley2 View Post
They kind of have me between a rock and a hard place. Even if I asked them for a replacement, very few, if any, exist because this particular model (36" width) has been discontinued for sometime. In fact, I was very lucky to find a new one still hanging around.

At this point, I hope they can repair it. I'm also very interested to find out what the problem is.
If that is the case, then they will have to keep replacing parts or find one. There are several models on eBay.
__________________
digitalplumber is just a name for use here, I am not a plumber!
digitalplumber is offline   Reply With Quote
Old 08-10-2013, 08:32 AM   #30
Member
 
Join Date: Dec 2006
Location: Williamsburg, VA
Posts: 541
Rewards Points: 502
Default

Haunted GE Microwave Oven turns itself on?


Okay, here's the latest. Yesterday, I received (2) control boards and a magnetron via FedEx. Clearly, the GE Tech doesn't have a lot of confidence in the quality of the GE control boards if he ordered two. We'll see what happens Monday.

Advertisement

kcrossley2 is offline   Reply With Quote
Reply


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Wall oven microwave combo patrick584 Electrical 6 09-02-2012 11:25 PM
Oven Range Microwave lstamour Appliances 1 11-30-2011 04:13 PM
Make Room for Over the Oven Microwave gilbo125 Carpentry 17 02-14-2011 12:07 PM
light / lamp inside speedcook microwave will not turn off Sears/GE Model 363.63673201 mtk Appliances 0 10-26-2010 07:56 PM
wall microwave oven combo install Jaymross@mac.com Carpentry 3 10-08-2008 06:00 PM




Top of Page | View New Posts