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Old 01-04-2012, 09:53 AM   #16
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Ge Washing Machine Problem!


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Last edited by downtick; 01-04-2012 at 09:57 AM.
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Old 01-04-2012, 09:56 AM   #17
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Ge Washing Machine Problem!


It would never spin on the spin cycle, until now. Now I cannot get it to NOT spin, it is working as designed. I think my flipping that load selector switch back and forth so fast, so many times may have done something somewhere. I guess I will just wait for the problem to re-appear before replacing any parts. So strange, I could not get it to work unless I flipped the selector back and forth about 10 times, now no more issues.
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Old 01-13-2012, 02:10 PM   #18
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Ge Washing Machine Problem!


Dear downtick,
I am sorry to read that you have been having issues with your washing machine. This is a much needed appliance and it is understandable if this caused any frustrations. My name is Stephanie and I am with the Sears Social Media Escalations team. I did see that you mentioned a visit from Sears would be $129. I am wondering if this price included more than just an initial visit. I am hoping your machine is now working, however If it is not we would like to see if we can assist with the repair and help out with the cost that was a concern for you. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the washing machine was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name downtick for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support

Last edited by SearsCares; 01-13-2012 at 02:18 PM.
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Old 01-13-2012, 02:26 PM   #19
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Ge Washing Machine Problem!


Thank you for considering Sears.

Thank you,

Stephanie L.
Social Media Moderator
Sears Social Media Support


Last edited by SearsCares; 01-13-2012 at 02:31 PM.
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