I have a Kenmore side-by-side refrigerator with an ice dispenser in the freezer door.
The problem is the dispenser mechanism freezes up and won't drip ice - cubes or crushed. The ice maker is making ice and dispensing fine.
It is not the ice dispenser flapper door - that is closing completely.
When I remove the ice tray from the freezer door (not an easy task due to freezing) there is "powdered" ice around the mechanism surrounding the motor connection, in the chute and in the bottom of the dispenser where the "blades" are.
It seems this powdered ice freezes within the system, causing the problem.
Any ideas on where to go with this? We don't used the "crushed" setting - this happens when trying to get just cubes.
My Whirlpool does this. I figure it to be a design flaw. I tend to remove some of the ice when the trey starts getting full. This seems to help.
It is almost like the dfrost cycle is a litte too long and some melted ice freezes around the auger preventing it from turning and discharging ice. That or maybe ice gets between the flap and the door preventing it from closing properly.