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Old 05-03-2014, 09:55 AM   #16
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2006 Chevy Impala - Rear Door Won't Open.


My 2010 Impala LT has the same problem! Rear driver's side passenger door does not work at all. It is still that way and I have just over 60,000 miles on the car so I find that also interesting. It is a safety concern for sure! Thanks for all the info though in this blog!

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Old 05-03-2014, 10:16 AM   #17
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2006 Chevy Impala - Rear Door Won't Open.


I'm curious as to how many have reported this to Transport Canada at the number provided. The more that do, the better chance of a lot of owners getting the problems corrected.
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Old 05-03-2014, 02:48 PM   #18
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2006 Chevy Impala - Rear Door Won't Open.


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I'm curious as to how many have reported this to Transport Canada at the number provided. The more that do, the better chance of a lot of owners getting the problems corrected.
Agreed. I haven't called in yet, but will do it this week. I've been lucky that this problem hasn't come back since 2011, but you never know when it can happen.
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Old 05-06-2014, 04:03 PM   #19
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2006 Chevy Impala - Rear Door Won't Open.


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Also as a follow up on my part, I contacted GM on-line with my concern. They phoned back a few days later and I spoke to them regarding the issue. There really wasn't much discussed during the phone call, but she did mention that there was no recall for this issue and that GM was not aware of it (yeah right...). She said that recalls are generated as a result of Transport Canada investigations, so she suggested that the next step would be to report the problem to Transport Canada. That way if there is a valid concern, Transport Canada will investigate the issue further and bring their findings to GM's attention, which could then generate a recall.

I'm not saying this will get as far as a recall, but that GM will only issue a recall if initiated by Transport Canada.

So, next step is to report it to Transport Canada if you want it to go anywhere.

Glad you're able to get some help from the dealership, but it would likely be best to bring this to Transport Canada's attention also as they probably have much more say in the matter of recalls.

Best of luck everyone! I'll be calling Transport Canada in the near future.
Alright. I've been to the dealership and spoke with GM Canada Customer Service. The Dealership confirmed it is the "rear door lock actuator" on both left and right rear doors.

They charged me 1/2 labour to determine this ($54.81). The service advisor at the dealership said GM was not going to pay to have it fixed because it is regular wear and tear and my car has 250,000 KMS on it.

I thought that was kind of funny because I don't use my back doors (don't have small children) and I don't think the KMS should effect a door lock actuator, but what do I know.

She provided me with a quote to have the work done at the dealership...
Left Side actuator $265.18
Labour $97.00
Left side total $362.18 + HST.

Right Side actuator $301.40
Labour $97.00
Right side Total $407.40 + HST.

So a total of $769.58 + HST to have them fixed (WOW)!

I have not personally heard back from GM Canada yet, but regardless I am going to follow up with Transport Canada first thing in the morning.

Just a question to everyone following this feed...

Is there anyone who is having this problem with a newer model Impala or one with much less than 250,000 KMS? I just want to see if it is wear and tear causing this or if GM just has crappy parts.

Thanks,
John.
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Old 05-06-2014, 04:06 PM   #20
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2006 Chevy Impala - Rear Door Won't Open.


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Alright. I've been to the dealership and spoke with GM Canada Customer Service. The Dealership confirmed it is the "rear door lock actuator" on both left and right rear doors.

They charged me 1/2 labour to determine this ($54.81). The service advisor at the dealership said GM was not going to pay to have it fixed because it is regular wear and tear and my car has 250,000 KMS on it.

I thought that was kind of funny because I don't use my back doors (don't have small children) and I don't think the KMS should effect a door lock actuator, but what do I know.

She provided me with a quote to have the work done at the dealership...
Left Side actuator $265.18
Labour $97.00
Left side total $362.18 + HST.

Right Side actuator $301.40
Labour $97.00
Right side Total $407.40 + HST.

So a total of $769.58 + HST to have them fixed (WOW)!

I have not personally heard back from GM Canada yet, but regardless I am going to follow up with Transport Canada first thing in the morning.

Just a question to everyone following this feed...

Is there anyone who is having this problem with a newer model Impala or one with much less than 250,000 KMS? I just want to see if it is wear and tear causing this or if GM just has crappy parts.

Thanks,
John.
Sorry I should provide that number again to make it easy for anyone who may want to help get some attention to this matter before there is an accident and someone cannot get out of the back seat because the door actuator has failed.

Transport Canada by calling (800)-333-0510

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Old 05-06-2014, 05:58 PM   #21
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2006 Chevy Impala - Rear Door Won't Open.


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Originally Posted by J.Matthews View Post
I just want to see if it is wear and tear causing this or if GM just has crappy parts.

Thanks,
John.
Everyone knows the answer to this question and I believe you do as well.
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Old 05-06-2014, 06:08 PM   #22
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2006 Chevy Impala - Rear Door Won't Open.


I first experienced this problem on my 2006 impala in 2009. I purchased it with about 20,000km on it. I believe it was a return rental so I can't speak for how much use/abuse the rear doors got during that time. After I bought it, the rear doors weren't used all that much. I was probably around 80,000km in 2009 when it first happened.
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Old 05-06-2014, 06:45 PM   #23
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2006 Chevy Impala - Rear Door Won't Open.


It's not that uncommon in a lot of models of cars. They wear out or corrode especially if they are rarely used road salt and debri gets in there and they seize up with lack of use. I replace plenty on fords too.
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Old 05-06-2014, 07:39 PM   #24
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2006 Chevy Impala - Rear Door Won't Open.


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Everyone knows the answer to this question and I believe you do as well.
Thank you for your wealth of wisdom 123Pugsy. I first experienced the problem when the car was about 4 years old with much less KMS on it.

My point was it is a poor excuse for a bad part. I guess I should have simplified the comment.

Have a wonderful day.

JM.
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Old 07-23-2014, 03:51 AM   #25
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2006 Chevy Impala - Rear Door Won't Open.


Just as an update for those of you who may want to follow up. I have called Transport Canada at the number I provided earlier in the blog and filed a report. The guy on the phone was helpful, but did say that it will be reviewed and depending on the seriousness of the issue and the amount of complaints they have received it may or may not be recalled.
He also told me that even if it does get recalled it will most likely take about a year or so.
Thanks to everyone for your input.
JM
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Old 07-28-2014, 11:37 PM   #26
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2006 Chevy Impala - Rear Door Won't Open.


We had this happen on my husbands 2006 impala recently. I called GM today and they were not aware of any issues or complaints. I filed the complaint. If you have not called and filed please do so, so they can hopefully do a recall and fix the problem. 800-222-1020 is the number make sure you have your vin number. From most of my research the driver rear is the one it's typically happens to. Haven't attempted to fix it seems like it'll be a pain in the butt.

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