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Old 03-15-2009, 03:07 PM   #1
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Duration lifetime warranty


Has anyone pursued either their painter or S-W because their Duration exterior paint did not last even 9 yrs? Do you contact your painter or S-W?

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Old 03-16-2009, 06:47 AM   #2
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Duration lifetime warranty


Warranties on paint are a rating of product quality. You won't get much out of the paint company if it doesn't perform the way you thing it should have. The paint company WILL find something you did wrong to blame it on if it comes to that point.

Pratt & Lambert for example has a lifetime warranty on their Accolade product. It says so right on the can. However, you will never find any written documentation of any such warranty, only a very brief satisfaction guarantee.

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Old 03-16-2009, 08:53 AM   #3
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Duration lifetime warranty


Well...it gets a little confusing, but I'll try to be as clear as possible

There's Paint Manufacturer's warranties on product
And Paint Contractor's warranties on service

I'll start with the Contractor's as that should be the shortest

Contractor's Warranty:
Basically you may not even get one of these, but your state or county may say you have an 'implied' one-year warranty, or your contractor may have given you a one, two, three or five year warranty on the service
That means they know they did the application properly, and if it fails, it's most likely not the contractor's fault, it's some other reason
I have not found a difference in quality application between the 1,2,3, or 5 year companies
It's more a marketing tool and "keeping up with the competition" thing
The cheesy companies generally won't offer any type of warranty

The Paint Manufacturer's Warranty:
This warranty is also more of a marketing tool than anything else
And as in general, it covers manufacturers defects in the product rather than normal wear and tear, it gets a bit cloudy as to what's covered after a few years
Basically, if one gets a "bad batch" of paint, one will know really, really, quickly...like as it is being applied
The defect could also show up as it dries, or after curing
Again...really quickly (within a few weeks)
Chances of a defect showing up after a year are minimal at best
So basically, anything over say, a generous 5 years is marketing
As most coatings "fail" due to improper preparation or application (or just wear out/off) and not a defect of the product, it's a very small gamble on the paint maker's part to offer the warranty

So, no doubt you are well beyond the Painting Contractor's warranty period
And as it's lasted 9 years, most certainly they applied it properly

If you would want to contact SW, and could provide reasonable evidence that your coating didn't meet the terms of their warranty (you'll need the exact wording of the warranty provided at the time of purchase, today's warranty does not apply to product purchased 9 years ago), and some proof, or at least suggestion, that the product is in fact SW Duration (some sort of receipt or spec. in the contract...leftover cans might even do it), it's possible they might sport you a few cans of product
You'd be responsible for applying it though
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