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-   -   These are "new" tools?? *@#&$%^!!!! (http://www.diychatroom.com/f39/these-new-tools-156657/)

spaceman spif 09-12-2012 11:07 PM

These are "new" tools?? *@#&$%^!!!!
 
So my Mom's riding mower bites the dust and she heads to one of the big box stores and pays $1300 for a new one. My gf and I rent a truck to haul it to her house the next day, and after we unload it, my Mom looks it over...and what does she find? Scuffs and scratches?? Dents in the mower deck?? Upon further inspection...a bunch of dead, cut grass under the deck?? Mud under the hood?? This thing isn't new...it's used!

Last night I bought a new Bosch orbital sander. I take it home, open it up...and a bunch of sawdust comes pouring out?? The case is full of sawdust...the sander has it coming out the holes...the dust bin is full of sawdust...the parts are laying loose and falling out of the case?? This thing isn't new...it's used!

Keep it up, big box stores....keep it up! :furious:

joecaption 09-12-2012 11:50 PM

It's not the stores doing it. It's the dumb a**es working in the return dept. not doing there job.
A chain is only as strong as the weakest link.

creeper 09-13-2012 08:56 AM

Wait..isnt the dumba**s at the return desk representing the store? The store is responsible for making sure the staff is trained properly.
A clerk at a returns can hardly ensure a used tractor doesn't get resold
That person can't be ringing a cash registar and be in the back room at the same time.

If the manager is not managing the staff properly...the corporation in general has a problem

So it is the stores fault

BigJim 09-13-2012 10:30 AM

Sears use to do that also, I bought a generator and got it home and it had been used and used a lot. I took the spark plug out and it was close to being gone, carried it back and told them about it, got another one and it too was used. I went through 5 different generators before I got a new one then the new one locked up the first time I cranked it.

sublime2 09-13-2012 10:55 AM

Quote:

Originally Posted by jiju1943
Sears use to do that also, I bought a generator and got it home and it had been used and used a lot. I took the spark plug out and it was close to being gone, carried it back and told them about it, got another one and it too was used. I went through 5 different generators before I got a new one then the new one locked up the first time I cranked it.

You actually went through the motions of back and forth 5 times?
After getting the first one and finding it used I'd have taken it back ,demanded a new one and opened it right there in the store to ensure it was new.
If it turned out to be another used one,I'm done!.
Take my business else where.
Not to mention if there were 5 returns there's a clear indication to ME that there's something wrong with the product.

Fishinbo 09-13-2012 02:53 PM

That is just infuriating! I am never going back to those stores again.

Doc Holliday 09-13-2012 05:52 PM

I once purchased and then returned a pair of trail shoes at Target. I used them for a day during work, walking around in gravel and sand. When I first called Target to inquire about the return policy they said only if the shoes had not been worn. I wish I would've known that before buying them but regardless, I cleaned them up as best I could, put them in the box they came in and went on in. Before the girl working in the customer service department (returns) even said anything I said they were the wrong size. She didn't bother to look at them, told me to get the right size and come back.

I went and looked but overall was not really enthused about the shoes plus they were out of the size I needed so I went back and told her I just would like a refund. Well she gave it to me but as we were finishing the manager walked up and caught a glimpse of the shoes. She could tell they were used and looked at me with a disgusting frown on her face but it was too late, I already had the money in my hand! Sucker!! :laughing:

Next day I went back to try and find a different kind of shoe and sure enough my returned pair, looking like someone ran a dirt marathon in them, were on the shelf for sale.

Now if someone actually bought those shoes in that condition, with other shoes of the exact same make in actual brand new condition all around this one pair of fuglies, then I'd have to call them an idiot.

Fix'n it 09-13-2012 09:02 PM

i was going to buy a table saw at HD. i opened the box and found the unit was used and had a bunch of saw dust on it. i told the guy working there. he was a little suprised, but i knew that was an act.

when i buy most things, i open the box right there in the isle, ALWAYS. i even open the box when i buy hard taco shells, to see if they are broken, or the seal broken. this saves me a lot of grief.

Fix'n it 09-13-2012 09:07 PM

Quote:

Originally Posted by sublime2 (Post 1009032)
Not to mention if there were 5 returns there's a clear indication to ME that there's something wrong with the product.

perhaps. but it really could be someone getting a free "rental" = buy it, use it, return it.

BigJim 09-14-2012 12:05 AM

Sears gave me a hard time each time I carried the generators back. I didn't carry them back because they were used, I carried them back because they broke down. This was all in a 6 month period, the last one was the final straw, I got my money back and they were not happy about it.

I had to have the generators because I was building my house where there was no electricity.

creeper 09-14-2012 05:34 AM

:)
Quote:

Originally Posted by Doc Holliday (Post 1009326)
I once purchased and then returned a pair of trail shoes at Target. I used them for a day during work, walking around in gravel and sand. When I first called Target to inquire about the return policy they said only if the shoes had not been worn. I wish I would've known that before buying them but regardless, I cleaned them up as best I could, put them in the box they came in and went on in. Before the girl working in the customer service department (returns) even said anything I said they were the wrong size. She didn't bother to look at them, told me to get the right size and come back.

I went and looked but overall was not really enthused about the shoes plus they were out of the size I needed so I went back and told her I just would like a refund. Well she gave it to me but as we were finishing the manager walked up and caught a glimpse of the shoes. She could tell they were used and looked at me with a disgusting frown on her face but it was too late, I already had the money in my hand! Sucker!! :laughing:

Next day I went back to try and find a different kind of shoe and sure enough my returned pair, looking like someone ran a dirt marathon in them, were on the shelf for sale.

Now if someone actually bought those shoes in that condition, with other shoes of the exact same make in actual brand new condition all around this one pair of fuglies, then I'd have to call them an idiot.


Shame on you Doc.

Where I come from thats called stealing. :(

For a store thats called shrink. When the shrink is too large, the profits go down. When the profits go down, the prices go up...for all of us..

So everybody..you all just paid for Doc's returned shoes :furious:

Good thing you're our Huckleberry :)

Doc Holliday 09-14-2012 09:49 AM

It would've been stealing had they not let me return the shoes IMO. Again, lots of stores have returned merchandise on the floor or shelves for sale. While I don't necessarily agree with attempting to re-sell returned and used product under the pretense of it being new, it is the consumer who has the ability to investigate and choose. Hopefully wisely.

And you're lucky I love you, or else!

creeper 09-14-2012 10:43 AM

Precisely!! It is called caveat emptor...let the buyer beware. As in YOU didn't choose your shoes wisely in the first place. You proceeded to run around all day and then and only then did you realize you did not choose wisely.


So you don't think you should have to pay for that mistake. You should have donated the shoes to the bum on the corner and then next time don't make a hasty purchase. Try them on first and prance up and down the aisle.

While I commend the store for their no hassle return policy, or your ability to charm the service clerk, they should've thrown the shoes in the bin labeled " return to manufacturers sales rep"

Had the store refused to refund your money you can hardly accuse them of stealing from the likes of you. This is how the concept of trade and barter works. They offered you a perfectly functional product and in turn you provide cash for it.

Its not as though you got the shaft like poor Jim and the faulty generators

gma2rjc 09-14-2012 12:09 PM

My daughter used to work at Lowe's at the returns desk. She has some stories to tell.

She said that if a customer brought something back, it was her job to take it back (even if it was obvious that it was used). If someone didn't have a receipt, she had to give them store credit.

She said that there were a couple of people who would steal something from the store, take it outside and come back in to 'return' it for the money. She had to give them a store credit. It wasn't up to her. Management finally put a stop to it.

One time I had to buy a snake to get Buzz Lightyear and Woody out of our toilet pipe. As I was standing there at Lowe's, looking at the snakes, the plumbing dept. employee (my son-in-law who works there) told me that people buy one, use it in their toilet and bring it back to get their money back. :eek: Something that has been in someone else's toilet should have a no-return policy.

Doc Holliday 09-14-2012 12:12 PM

Quote:

Originally Posted by creeper (Post 1009787)
Precisely!! It is called caveat emptor...let the buyer beware. As in YOU didn't choose your shoes wisely in the first place. You proceeded to run around all day and then and only then did you realize you did not choose wisely.


So you don't think you should have to pay for that mistake. You should have donated the shoes to the bum on the corner and then next time don't make a hasty purchase. Try them on first and prance up and down the aisle.

While I commend the store for their no hassle return policy, or your ability to charm the service clerk, they should've thrown the shoes in the bin labeled " return to manufacturers sales rep"

Had the store refused to refund your money you can hardly accuse them of stealing from the likes of you. This is how the concept of trade and barter works. They offered you a perfectly functional product and in turn you provide cash for it.

Its not as though you got the shaft like poor Jim and the faulty generators

I'm sending over the divorce papers.


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