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Old 04-05-2011, 10:04 AM   #31
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How to tell a customer to go away.


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Originally Posted by Clutchcargo View Post
Sometimes he falls asleep in the small chair.
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my shop is very tiny - only 6 tables
There we go - problem solved.

"Hey buddy, you can't sleep in here, this is a small establishment and we need the room. You can buy all the coffee you want, but you need to nap at home"

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Old 04-12-2011, 02:56 PM   #32
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How to tell a customer to go away.


He is a living WW2 vet so he is a national treasure.Go and talk to your most influential person in your town.Same with the local VFW and Knights of Columbus.Explain how your in awe to have a living WW2 vet as a customer, but your worried about his hygiene/health.Mention that your losing business,but that is not your main concern.Your main concern is the decline of one of the "Greatest Generation's" members.
Then as you have someone near his age and status to talk to him,you turn this all around.You have free coffee for "insert name here" day.Monday to monday,every hour we are open.Two cup max.Make sure you fly the flag from opening to closing each day.If your regulars don't like it,...they live in the wrong country.
And make him a flipping sandwich every day,he might be starving.
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Old 04-12-2011, 03:19 PM   #33
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How to tell a customer to go away.


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There we go - problem solved.

"Hey buddy, you can't sleep in here, this is a small establishment and we need the room. You can buy all the coffee you want, but you need to nap at home"
This worked by the way.
She told him to nap at home, he got up and left.
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Old 04-12-2011, 09:37 PM   #34
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How to tell a customer to go away.


That's OK. If there is one thing I've learned in the half dozen decades I've lived on this Earth it's that if you blow it and handle one test poorly... no problem... there will be a retest for sure somewhere on down the line.
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Old 04-13-2011, 11:22 AM   #35
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How to tell a customer to go away.


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That's OK. If there is one thing I've learned in the half dozen decades I've lived on this Earth it's that if you blow it and handle one test poorly... no problem... there will be a retest for sure somewhere on down the line.
You are a very wise and caring man Willie.
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Old 04-13-2011, 01:14 PM   #36
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How to tell a customer to go away.


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That's OK. If there is one thing I've learned in the half dozen decades I've lived on this Earth it's that if you blow it and handle one test poorly... no problem... there will be a retest for sure somewhere on down the line.
Same thing seems to happen when you pass the test too.
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Old 04-13-2011, 01:32 PM   #37
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How to tell a customer to go away.


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This worked by the way.
She told him to nap at home, he got up and left.
I am sure that this confrontation was really hard for your wife. Good for her. And good for you for being supportive of her.
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Old 04-13-2011, 02:08 PM   #38
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How to tell a customer to go away.


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Same thing seems to happen when you pass the test too.
Over and over and over and over and...

This has been an interesting thread that made a lot of people think, Thanks!

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Old 06-12-2011, 03:59 PM   #39
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Hi,

I'm a coffeehouse owner with the exact same problem and I was wondering if you could let me know if you ended up dealing with the situation and how it went. Thanks so much
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Old 06-12-2011, 04:11 PM   #40
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How to tell a customer to go away.


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Hi,

I'm a coffeehouse owner with the exact same problem and I was wondering if you could let me know if you ended up dealing with the situation and how it went. Thanks so much
See post #33

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Old 06-12-2011, 04:28 PM   #41
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How to tell a customer to go away.


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Hi,

I'm a coffeehouse owner with the exact same problem and I was wondering if you could let me know if you ended up dealing with the situation and how it went. Thanks so much

Good luck,with this---I hope the same fellow didn't move to your shop.--Mike--
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Old 06-12-2011, 06:58 PM   #42
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How to tell a customer to go away.


Just remember folks...

It is has been guys like him (and all Veterans) over the decades that make those coffee shops even possible.

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