DIY Chatroom Home Improvement Forum

DIY Chatroom Home Improvement Forum (http://www.diychatroom.com/)
-   Off Topic (http://www.diychatroom.com/f39/)
-   -   How to tell a customer to go away. (http://www.diychatroom.com/f39/how-tell-customer-go-away-100313/)

Clutchcargo 04-02-2011 12:30 PM

How to tell a customer to go away.
 
My wife runs a small coffee shop in my town. She has a regular customer who can sometimes spend 3 hours there. He's a fat older guy, maybe 65ish and I'd say, 60-70% of the time he smells with varying degrees of intensity. Sometimes he falls asleep in the small chair. He's good for maybe 8-10 bucks per visit but I can't help think how much business turns away when they see him there. He's just looking for someplace to hang out because he literally has nothing better to do.
Not only does he take up room, he makes the shop look bad as he's snoozing.
If you were my wife, how would you handle this?
TIA

Leah Frances 04-02-2011 12:50 PM

Gently tell him he is no longer welcome. The local law enforcement can help her get a no trespass order to serve on him.

Jackofall1 04-02-2011 12:58 PM

Quote:

Originally Posted by Leah Frances (Post 621826)
Gently tell him he is no longer welcome. The local law enforcement can help her get a no trespass order to serve on him.

The guy is the local law enforcement:laughing:

Like Leah said first gently tell him and then if that doesn't wark involve the law.

Mark

Clutchcargo 04-02-2011 01:53 PM

Thanks, I guess there is no way to do this without the awkwardness that goes with it.

Tizzer 04-02-2011 02:24 PM

How do you "gently" tell a regular customer he is no longer welcome?:(
Maybe she can have a chat with him when not busy. Give some hints like going fishing or take up a hobby. Maybe his wife died.
I'd talk with him before giving him the heave ho.

Clutchcargo 04-02-2011 02:30 PM

He's not the most pleasant guy. Never married, I know that much.

DangerMouse 04-02-2011 04:43 PM

Some signs might help.... (CYA)

"We reserve the right to refuse, etc."

"This is a place of business, no loitering please."

etc.

DM

Leah Frances 04-02-2011 05:08 PM

Clutch- If I was your wife I would say something along the lines of... Sir, we have had some complaints about your personal hygiene. I need to ask you to make sure that you are wearing clean clothes and a freshly bathed before coming to visit us.

It may offend him enough he never comes back ;)

You wife could set a 3 drink minimum for sitting for more than 30 minutes or something. You could price him out of the place.

Good luck it's certainly a touchy subject.

canadaclub 04-02-2011 06:28 PM

Give him ( or create him) a "preferred customer" seat..preferably beside the washroom. Make him feel at home and you retain his business. After a few small talk intervals, you can tactfully mention his odour. Sometimes subtlety works. You could offer him a bottle of cologne as a frequent customer prize and talk him into putting it on each day to earn the first coffee free? For $10 you may have a customer for life.

tcleve4911 04-02-2011 06:41 PM

http://t0.gstatic.com/images?q=tbn:A...eQKfZlNCozgl5g

....one idea.....

Put up signs.

http://t0.gstatic.com/images?q=tbn:A...peBjWkTtvXsGNg

Make it obvious but be subtle and polite.
If he doesn't get the hint, then call the police, explain your situation and have them deal with it.
That's why you pay taxes....so you don't have to deal with that stuff.

kwikfishron 04-02-2011 07:07 PM

Maybe the 30-40% of the time he doesn’t smell she can compliment him, engage in conversation so he doesn’t fall asleep in the chair.

canadaclub 04-02-2011 07:07 PM

Cleave..he's an old man looking for a cup of coffee and he found a place where he feels comfortable. Sure, you could place "Stay out of here if you have no money or stink" signs all over and see what that gets you.

Empathy and understanding works best.

DangerMouse 04-02-2011 07:11 PM

Quote:

Originally Posted by kwikfishron (Post 621985)
Maybe the 30-40% of the time he doesn’t smell she can compliment him, engage in conversation so he doesn’t fall asleep in the chair.

...and of course, make HIS coffee extra strong to help him stay awake... :wink:

DM

tcleve4911 04-02-2011 07:18 PM

Quote:

Originally Posted by canadaclub (Post 621987)
Cleave..he's an old man looking for a cup of coffee and he found a place where he feels comfortable. Sure, you could place "Stay out of here if you have no money or stink" signs all over and see what that gets you.

Empathy and understanding works best.

I'm just replying to your post of how to deal with this guy.
If you don't want my opinion that's fine.
Go sit down and talk to the guy. Tell him your concerns.

You have a business to run.
If he's hurting your business and taking away your hard-earned income, then change it.
Otherwise let him stay there and let him drive you nuts....


as long as he's not hurting YOUR business.

canadaclub 04-02-2011 07:42 PM

Geez Cleve...nothing personal mate but there are ways to a win-win situation.


All times are GMT -5. The time now is 09:36 AM.