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Old 10-18-2010, 06:02 PM   #16
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Do you think this guy is having customer service issues?


I find it unlikely that all 16 windows are leaking because a manufacture defects, maybe one but not all.
I would have to say it’s an installer problem
Judging by the house it looks like a water front home? Which would mean higher wind factors that would cause driving rain, a windows worst nightmare if not properly installed. Also the second floor and first floor are covered by the porch. Even with diving rain the chances of those window/doors leaking is low, unless the installer did not install window wrap or caulk the window flanges
Looking closely at the pic there is only 2 windows on the first floor, the rest are sliders & doors, yes I know there’s more on the other 3 sides of the house. My point is that I have seen installers install the interlocking weather stripping wrong, causing driving rain to penetrate the poorly installed striping.
I wonder if HO means windows, doors and sliders?

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Old 10-18-2010, 07:09 PM   #17
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I'm not an attorney either. But I did watch a lot of episodes of Law & Order!!
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Old 10-18-2010, 07:14 PM   #18
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Do you think this guy is having customer service issues?


I read lots stories on Pellas failing, although that looks like a fairly new house.

Here on the coast Nov-Feb is all about chasing leaks so I know all about install issues.

Odds on newer leaking windows are heavily favored toward install issues, probably 99% but who knows.

I think Mr. Chips should knock on the door and ask.

The DIY Chatroom wants to know.
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Old 10-18-2010, 07:27 PM   #19
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Good morning, Mr. Chips. Your mission, should you choose to accept it, is to ask Mr. Angryatpella about his windows. As always, should you, or any of your subcontractors, be caught or thrown off the property, DIY Chatroom will disavow any knowledge of your actions. This message won't self-destruct in 5 seconds.
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Old 10-20-2010, 08:03 AM   #20
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Do you think this guy is having customer service issues?


It's a home at the Jersey shore. The front of the house faces the bay, with just a road between the bay and this house. For the last few months the second and third floor windows were covered with blue tarps, it looked awful.

This is a vacation home, but the next time i am there, and the HO's are there too, I will stop by and post a follow-up
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Old 10-20-2010, 08:26 AM   #21
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hahahahah what an idea
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Old 10-20-2010, 10:54 AM   #22
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Do you think this guy is having customer service issues?


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It's a home at the Jersey shore. The front of the house faces the bay, with just a road between the bay and this house. For the last few months the second and third floor windows were covered with blue tarps, it looked awful.

This is a vacation home, but the next time i am there, and the HO's are there too, I will stop by and post a follow-up
Just don't call them "HO's" to their face!
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Old 10-20-2010, 01:29 PM   #23
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Just don't call them "HO's" to their face!
..........
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Old 10-28-2010, 10:32 AM   #24
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Do you think this guy is having customer service issues?


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It's a home at the Jersey shore.
Alright, we have a situation.
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Old 10-28-2010, 10:52 AM   #25
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Alright, we have a situation.
OMG...that took me a few seconds!!
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Old 11-10-2010, 06:04 AM   #26
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Ok, I agree with several (actually most) of the posts. A picture says Thousands words.
If you are defending Pella because you install them, do me this one favor after you unwrap your next Pella Casement before you install it. Place the window level on two saw horses hortizionally, pour water around the window corners, watch it leak water through the sash/frame. Then if you ever install a qualtiy product like Marvin or Andersen and do the same, neither of these will leak. The moral of the story is the windows leak and the windows on this house may very well leak, and they may be installed wrong but these are not quality windows any way. But costal apps. most windows are not made to higher DP ratings that are needed to keep water or air out. If these were bought off the shelves at Lowes, these windows may not have the higher dp ratings needed for costal code. The Proline Pella Windows are a low end mid band product, so they got what they paid for, a name with no quality, no service, no customer care, and a company who has several if not many class action lawsuits against them.

I wasn’t defending Pella at all, I myself like Anderson.

This customer has leaks and could be from a combination of cheap or incorrect line of windows as you have stated or they were poorly installed, don’t rule out a leak coming from above the window.

I have seen windows leak due to poorly installed fiber glass deck above the window, also on many cases poorly installed siding, which will cause water to run down the wall behind or on top of the Tyvex paper, when the water hits the window where does it go: in.

My point is simple: there are two sides to every story and there could be many factors why these windows are leaking
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Old 11-10-2010, 07:31 AM   #27
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Do you think this guy is having customer service issues?


Nice post, Emily

I've never done the water test....have you?

I've never thought of Pella as a quality window.

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