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Old 10-16-2010, 12:28 PM   #1
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Do you think this guy is having customer service issues?


saw this today while driving down the road, had to stop and snap a pic! I think it's safe to assume he's not happy with his Pella windows!


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Old 10-18-2010, 06:26 AM   #2
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Do you think this guy is having customer service issues?


at least he used the proper company logo.

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Old 10-18-2010, 07:46 AM   #3
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Do you think this guy is having customer service issues?


If you ask him, he may tell you that the company sent someone to his house who fixed all 16 windows and he's happy as a Lark now.

But probably not.
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Old 10-18-2010, 07:58 AM   #4
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Do you think this guy is having customer service issues?


That's great
I think I'd do the same
Maybe even put a sign on my truck windows too
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Old 10-18-2010, 08:09 AM   #5
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Do you think this guy is having customer service issues?


Too funny....

I hope "Pella" is watching..... because we are.........

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Old 10-18-2010, 10:06 AM   #6
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Do you think this guy is having customer service issues?


I wonder if it is windows or the installation method that is causng the leaking?
Are they flashed and sealed?
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Old 10-18-2010, 10:59 AM   #7
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Do you think this guy is having customer service issues?


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Originally Posted by jlhaslip View Post
I wonder if it is windows or the installation method that is causng the leaking?
Are they flashed and sealed?
That is the question!!!

I bet Pella is putting it on the installers and the installers are putting it on Pella!
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Old 10-18-2010, 12:20 PM   #8
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Do you think this guy is having customer service issues?


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Originally Posted by jbfan View Post
That is the question!!!

I bet Pella is putting it on the installers and the installers are putting it on Pella!
and if so, the guy better be sure it is the windows. If it is the install, I see a defamation suit by Pella in the making.
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Old 10-18-2010, 01:58 PM   #9
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No defamation at all. He says his Pella windows are leaking and they probably are. The banner doesn't say the windows are defective. You have to wonder what preceded that banner. I agree with the poster who suggested that Pella blamed the installer and the installer blamed the windows. Getting a Pella recommended installer might have limited that debate.
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Old 10-18-2010, 02:16 PM   #10
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Do you think this guy is having customer service issues?


Quote:
=retired guy 60;518912]No defamation at all. He says his Pella windows are leaking and they probably are.
if the windows are not leaking and it is the surrounding flashing, etc, yes there is defamation as the windows are not leaking and the banner clearly states they are which means that poster injures Pella unjustly.

Quote:
The banner doesn't say the windows are defective
.So? It says the windows are leaking. That implies that Pella makes an inferior window that leaks whether defective or not. So, if the windows are not leaking, that is a prima facia case of defamation.
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Old 10-18-2010, 03:18 PM   #11
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Points well taken NAP. I stand corrected.
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Old 10-18-2010, 03:29 PM   #12
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Do you think this guy is having customer service issues?


I think this guy will legally be okay with his use of "Ask me about..." in his banner. He can claim that had you asked him, he would have clarified that it was the installation of the windows and not the windows themselves. That phrase implies there is more to the story.
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Old 10-18-2010, 03:44 PM   #13
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Hahahaha that is hilarious.
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Old 10-18-2010, 04:09 PM   #14
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Do you think this guy is having customer service issues?


I do have to say; they look quite nice in the picture though.



I would love to hear the back story on this.


Hey chips/ is this some lake area with pricey homes? The look very close and the 3 story build reminds me of a lot of lake properties I know of.


Quote:
spaceman spif I think this guy will legally be okay with his use of "Ask me about..." in his banner
I disagree but since I am not an attorney and the one we had posting regularly seems to have taken a break from posting and I don't really want to argue anyway, since Chips posted this and it does say to ask; how about Chips stopping by and asking about the windows?
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Old 10-18-2010, 05:24 PM   #15
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Do you think this guy is having customer service issues?


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I disagree but since I am not an attorney and the one we had posting regularly seems to have taken a break from posting and I don't really want to argue anyway, since Chips posted this and it does say to ask; how about Chips stopping by and asking about the windows?

I'm not an attorney either. But I did watch a lot of episodes of Law & Order!!

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