They have very bad customer service. They offer a lifetime warranty but the company isn't doing well and when they go out of business your warranty will expire. They lie and overcharge. Their demonstrations are misleading. The windows don't work as they claim they do. They don't work any better than a 2 Pane you can get at home depot for way cheaper.
I'm sorry you feel this way, however, this is a DIY forum for helping others with diy problems, not a "why I hate this product" forum.
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