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Old 02-23-2013, 08:32 AM   #46
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customer wants to buy parts on the Internet


Let us look briefly at what happened to the auto glass industry. A guy could make a decent living doing auto glass, it was profitable. Then safe lite glass moved in and basically crushed the whole industry. Lowest prices, biggest shops. Every other shop just went under. There is now no money to be made in auto glass. There are still many talented installers but in one generation we are in big trouble. I could go on and on about the high cost of low prices without even a mention of walmart. People that do not follow the industry standards are hurting everyone. Big corporations actually pay the government to go after smaller competitors. It just makes me to mad to even take about what they do to the Amish farms around here trying to sell raw milk. It is still a comfortable lifestyle we lead here in Amerikka. Their will be nothing left for our children.

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Old 02-23-2013, 10:11 AM   #47
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Let me get this right. I spend years as an apprentice learning my trade. Then I spend years building my business and my reputation. Learning what parts I can rely on and the ones I can't. What companies will stand behind their products and what ones won't. I have thousands tied up in tools. Now you want me to put all this on the line so you can save a few bucks on a part that I don't know anything about.
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Old 02-23-2013, 03:21 PM   #48
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Let me get this right. I spend years as an apprentice learning my trade. Then I spend years building my business and my reputation. Learning what parts I can rely on and the ones I can't. What companies will stand behind their products and what ones won't. I have thousands tied up in tools. Now you want me to put all this on the line so you can save a few bucks on a part that I don't know anything about.
No this is not what we want! We want you (all of you) to include the original invoice for the parts (trusting that out of pure consideration for your costumers is not from the most expensive source in the market) and then charge whatever your investment (i.e. training, insurance, time, equipment) entails. For the latter, you may charge whatever you find appropriate. The customer reserves the right to hire your services or not. Simple as that. Sounds fair?
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Old 02-23-2013, 04:09 PM   #49
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No this is not what we want! We want you (all of you) to include the original invoice for the parts (trusting that out of pure consideration for your costumers is not from the most expensive source in the market) and then charge whatever your investment (i.e. training, insurance, time, equipment) entails. For the latter, you may charge whatever you find appropriate. The customer reserves the right to hire your services or not. Simple as that. Sounds fair?
If I sell you carpet pad, I cetainly am not going to tell you where I bought it or what I gave for it. And if you buy your own I will charge you to install it and will not warranty my labor.
Most contractors count on making some profit on what ever they sell you. Otherwise they will need to raise their labor rates to pay their bills.

It costs them to stock the part, and if it fails, they have to eat the labor to replace it.

Last edited by sam floor; 02-23-2013 at 04:12 PM.
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Old 02-23-2013, 05:17 PM   #50
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No this is not what we want! We want you (all of you) to include the original invoice for the parts (trusting that out of pure consideration for your costumers is not from the most expensive source in the market) and then charge whatever your investment (i.e. training, insurance, time, equipment) entails. For the latter, you may charge whatever you find appropriate. The customer reserves the right to hire your services or not. Simple as that. Sounds fair?
Nope,.... Not at All....

In my case, I sell Driveways,...

The price of blacktop at the plant mixer is none of yer business, 'n irrelevant to yer driveway....

I'm sellin', 'n guaranteeing a completed to yer satisfaction blacktop Driveway, Not the blacktop to do the job...

You have No right what so ever to Any contractor's Business Plan....
Yer Right, is to a job done, 'n done Well, with quality parts....
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Old 02-23-2013, 05:33 PM   #51
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Nope,.... Not at All....

In my case, I sell Driveways,...

The price of blacktop at the plant mixer is none of yer business, 'n irrelevant to yer driveway....

I'm sellin', 'n guaranteeing a completed to yer satisfaction blacktop Driveway, Not the blacktop to do the job...

You have No right what so ever to Any contractor's Business Plan....
Yer Right, is to a job done, 'n done Well, with quality parts....
You sell driveways! Do you really think this is even remotely relevant? Who on earth will get you the parts so you can built them a driveway. It all started from an ignition part...

Please! This is not you against us...
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Old 02-23-2013, 05:42 PM   #52
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The point is the same though.

Where I buy my parts and how much they cost me...be it nuts and bolts, ignitors, lumber, wire, switches, receptacles, or anything else...regardless of it's availability on the internet...are NONE of your business. And if I (the owner...remember me ) choose not to allow "walk-in" parts, then that's MY business, not yours. Hire me or not, but I will not stake MY reputation on YOUR crappy, half priced, knock off parts.

And remember, when it fails, no matter the reason, all that most people are going to remember is "jproffer SUPPOSEDLY fixed that for us a year ago and it's broke again...doing the same thing as it was before"

Whether YOU, personally, would sell be down the river or not...most people will pawn blame off on anyone but themselves....which leaves me.
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Old 02-23-2013, 06:09 PM   #53
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The point is the same though.

Where I buy my parts and how much they cost me...be it nuts and bolts, ignitors, lumber, wire, switches, receptacles, or anything else...regardless of it's availability on the internet...are NONE of your business. And if I (the owner...remember me ) choose not to allow "walk-in" parts, then that's MY business, not yours. Hire me or not, but I will not stake MY reputation on YOUR crappy, half priced, knock off parts.

And remember, when it fails, no matter the reason, all that most people are going to remember is "jproffer SUPPOSEDLY fixed that for us a year ago and it's broke again...doing the same thing as it was before"

Whether YOU, personally, would sell be down the river or not...most people will pawn blame off on anyone but themselves....which leaves me.
As you put it, you're only right.
Told you about my experience with the Grundfos controller, though.
Why don't we agree on something; we are both to blame.
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Old 02-23-2013, 06:25 PM   #54
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And trying to force companies to charge the lowest amount decreases competition.
No, I actually just want competition and I don't want 99% of any industry making a kazillion dollars an hour for labor when it's disguised as part costs. Whatever gets in the way of competition needs to be stopped. I'm not necessarily against forcing a raise in rates if it's needed, as it was in your example.

I wonder how many repair people really pay higher prices than those on the internet. I believe the OP did, but how many others remains a mystery.

Maybe we need a directory of repair businesses that will install OEM parts bought by the consumer and that are more open to working with the customer. This forum would be a good place for it.
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Old 02-23-2013, 06:43 PM   #55
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As you put it, you're only right.
I don't know what that means but I'm not trying to say I'm absolutely right and you're absolutely wrong...but that's the way we (the contractors) see it. I understand you (the clients) see it a totally different way.


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Told you about my experience with the Grundfos controller, though.
You did, and you had the option to ask ahead of time with the total bill would be, and when it came to $1500 (or whatever it was) for a $350ish part and an hour labor, you had the option to call someone else.

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Why don't we agree on something; we are both to blame.
That would be great if that would actually happen, but believe me, it doesn't. Let me set up the scenario:

About 6 months ago, I came over and replaced your ignitor on your water heater...or whatever I could have done...don't matter. But instead of using the parts I have on hand, that I know the quality of, I used your part that you ordered from who knows where online....saving you a grand total of...............(drumroll)........$4. Thereby only costing you $75 instead of $79

Fast forward 6 months. You're having a dinner party with 15 of your nearest and dearest friends and family...and dinner is over and it's time to clean up, and everyone kind of hangs out in the kitchen for a while.

(meanwhile, in the depths of your basement, the ignitor...YOUR ignitor...went bad and the WH hasn't been working since that afternoon)

Whoever is doing the dishes gets started and quickly realizes there is no hot water.

So you call me up...I come over...and meet you at the basement entrance as you requested, as to not disturb your party. And I get to work changing the ignitor. I get done, I come upstairs and get your attention away from your party and present you with my bill for $160 ($150 for coming out at 7PM on a saturday...and $10 for a GOOD ignitor off of my truck).

So now........do you:

A) Tell all of YOUR friend and family that you were partly to blame because you ordered the cheap knock-off part online 6 months ago...and it serves you right for trying to save.........FOUR bucks...??? (actually not PARTLY to blame....totally to blame)

or

B) "Accidentally" leave out the part about the cheap a$$ part you bought, and tell all of your friends and family that I just ripped you off. That I had just changed that ignitor 6 months ago and now I wanted another $160 to do it again..... ???

Most people will not embarrass themselves in front of friends and/or family if they can easily take a different path. Maybe you're the exception. I don't know and it really don't matter....the majority of people will choose option B every time.

Last edited by jproffer; 02-23-2013 at 06:46 PM.
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Old 02-23-2013, 06:52 PM   #56
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No, I actually just want competition and I don't want 99% of any industry making a kazillion dollars an hour for labor when it's disguised as part costs. Whatever gets in the way of competition needs to be stopped. I'm not necessarily against forcing a raise in rates if it's needed, as it was in your example.

I wonder how many repair people really pay higher prices than those on the internet. I believe the OP did, but how many others remains a mystery.

Maybe we need a directory of repair businesses that will install OEM parts bought by the consumer and that are more open to working with the customer. This forum would be a good place for it.
Ayuh,.... We already have that,.... It's called Diyin' it....

You buy whatever parts ya want, 'n Install 'em Yerself....

The other option is to call a Tradesman, 'n get an estimate....

It's yer choice to choose an estimate, not the Contractor's Business Plan...
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Old 02-23-2013, 07:03 PM   #57
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jproffer- Nice scenario
I can't tell you how many times customers had me or wanted me to install an owner supplied faucet- I think you know how the story goes...
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Old 02-23-2013, 07:17 PM   #58
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No this is not what we want! We want you (all of you) to include the original invoice for the parts (trusting that out of pure consideration for your costumers is not from the most expensive source in the market) and then charge whatever your investment (i.e. training, insurance, time, equipment) entails. For the latter, you may charge whatever you find appropriate. The customer reserves the right to hire your services or not. Simple as that. Sounds fair?
All customers have the right to say no, when they hear what the price is. They don't need to know what any part cost any repair/service company.

Weather a customer makes 20,000 a year, or 250,000 a year, I charge them the same price for the same repair. What they make a year has no bearing on my price to them. And what i pay for a part has very little to do with what I charge for it.
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Old 02-23-2013, 07:20 PM   #59
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gets in the way of competition needs to be stopped. I'm not necessarily against forcing a raise in rates if it's needed, as it was in your example.
ROFL. So you believe that people now having to pay MORE for the same amount of electric is ok because now MORE money is made by MORE companies(competition). And the customers aren't saving any money.
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Old 02-23-2013, 08:15 PM   #60
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so you mean that at 5:00 on a friday night when your heat is out you would rather go find and buy a part online which wont get delivered until next thursday just to have me come back out to install it, but you made the choice to live in a house with out heat for almost a week just to feel like you were smart and informed about the part you bought and you didnt have to pay too much for it. so tell me is the cold house, pissed off wife and kids worth the $10 you saved?
lets say you opted for one day shipping and saturday delivery. well then bud you will end up paying $55-65 more than i would have charged for the professional grade part out in my van so you could have had heat that night. maybe the customer supplied part theory works in areas where it maybe only gets down to 50 degrees. but here people want heat ASAP with little to no regards of the price. people have actually offered me the extra $80 to get a supply house to open on saturday because i didnt have the part on my van (you know like an inducer or squire cage)

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Last edited by HVAC1000; 02-23-2013 at 08:17 PM.
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