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Old 02-22-2013, 04:32 PM   #31
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customer wants to buy parts on the Internet


I have had success saying my insurance will not allow that, especially when a customer thinks they are going to climb up my ladder onto their roof. "My insurance does not allow me to install any parts supplied by the customer." "These parts have different names, I order by part numbers, they will match the part up to the id number of the appliance at the supply house." I make up the "boss". The boss will not allow that, sorry. I am just completely honest with people. I do not have to to play games with a customer.

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Old 02-22-2013, 06:14 PM   #32
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Originally Posted by Bondo View Post
Ayuh,.... It's the Standard Business model used throughout the country....

Do you bring yer own parts to yer car dealer, expectin' 'im to install 'em,..??

Do ya bring yer own ground beef to McDee's, 'n ask them to cook it up for ya,..??
Ayuh, hum, errrrrr. If you traveled the country, like I have, you would encounter many small garages that will install "you picks" from a wreckers. Kids don't always have the bucks to "do it right"

Bringing your own ground beef to MCds is a stupid comparison, and unfit for your usual sound advice.

"yer en y'all, is knots all there, liks eye r all ther". Sounds like a kid texting.

Last edited by polarzak; 02-22-2013 at 06:22 PM.
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Old 02-22-2013, 06:49 PM   #33
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customer wants to buy parts on the Internet


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Originally Posted by jproffer View Post
That would never happen in real life though.

The restaurant argument is a good one...you don't supply your own steak at Outback and ask them to "only charge you labor for your meal" do you?

Good one, indeed! Only you don't own Outback...

A Grundfos pump controller costs 340 on-line.
It takes 12 min and a screwdriver to replace it. Why on earth they (you) ask for 1200 plus?
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Old 02-22-2013, 07:25 PM   #34
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customer wants to buy parts on the Internet


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Originally Posted by polarzak View Post
Ayuh, hum, errrrrr. If you traveled the country, like I have, you would encounter many small garages that will install "you picks" from a wreckers. Kids don't always have the bucks to "do it right"

Bringing your own ground beef to MCds is a stupid comparison, and unfit for your usual sound advice.

"yer en y'all, is knots all there, liks eye r all ther". Sounds like a kid texting.
Ayuh,... I spent 10 years Truckin' as an O/O, shore to shinin' shore...

Met a whole lotta folks,...
Even met an ole fella in a Truck Shop, who was busy, 'n told me if I wanta change my own flat wagon tire,...
Go right Ahead,...

So I did,.... lost a 1/2 hour, insteada 8....

I also paid the guy the goin' rate, just 'cause he's such a Great guy....

'n yer welcome to put me on yer ignore list anytime you'd like if ya don't like my lingo....

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Old 02-22-2013, 07:36 PM   #35
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I think using a customer provided part that's claimed to be identical to one you would use, and appears to be so, except cheaper, would be OK to the court.





If the part costs $5, maybe you'd currently double the price and make $5 profit from it, plus charge $40 for labor, so the cost to the cusomer is $50. If you change your business model and charge $45 for labor and nothing for the part and the customer pays $2 for the part on the internet, the customer saves $3.

The gas, van cost, etc. is the reason you'd increase your labor cost, or you could bill separately for those things. You probably normally recover those costs by increasing the cost of the parts, so now you'll just increase the cost of the labor and the customer could provide his own parts without hurting you financially. The customer will be paying for the extra gas it costs you to haul parts and he won't be benefiting from those parts, but sometimes the savings from buying on the internet would make it worth while.
And when your 2 dollar part fails, and he charges you another 45 dollars to put in the next 2 dollar part you provide. And then that one fails. you would be saying he is doing something wrong just to make you buy the part from him.
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Old 02-22-2013, 07:38 PM   #36
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Good one, indeed! Only you don't own Outback...

A Grundfos pump controller costs 340 on-line.
It takes 12 min and a screwdriver to replace it. Why on earth they (you) ask for 1200 plus?
No I don't own outback. And you don't own my company....now do ya?

I can't speak for anyone else but I don't mark up parts in that price range that much.
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Old 02-22-2013, 08:02 PM   #37
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And when your 2 dollar part fails, and he charges you another 45 dollars to put in the next 2 dollar part you provide. And then that one fails. you would be saying he is doing something wrong just to make you buy the part from him.
I may think it, and I could see that being a common scam, but not a foolproof one. I'd want the parts delivered to me from the vendor I choose. If they fail too soon I may call a different company for the second repair and ask what the problem was. If he points to something not sealed properly or some other installation error, I may not use the first repair service again. Otherwise, I'd probably figure it's the part. There would be fewer repair calls if things remain as they are. My way is actually better for the repair industry. It's only bad for original manufacturers who don't have competitive prices.

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Old 02-22-2013, 08:10 PM   #38
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I may think it, and I could see that being a common scam, but not a foolproof one. I'd want the parts delivered to me from the vendor I choose. If they fail too soon I may call a different company for the second repair and ask what the problem was. If he points to something not sealed properly or some other installation error, I may not use the first repair service again. Otherwise, I'd probably figure it's the part. There would be fewer repair calls if things remain as they are. My way is actually better for the repair industry. It's only bad for original manufacturers who don't have competitive prices.
LOL, you thinks its better for the repair companies. Only because your not in a repair trade.
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Old 02-22-2013, 08:12 PM   #39
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Otherwise, I'd probably figure it's the part.
You sir, are in the minority.

Most people would create facts in their own mind to fit the "it's not MY fault" theory. In other words, it would be the install, not the part, no matter what the truth was. They wouldn't hire me again, and that is bad for business...needless to say.
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Old 02-22-2013, 08:32 PM   #40
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We either need more competition or more oversight. If home owners can't choose the supplier of replacement parts then we need to know what profit is being made on the parts that we're essentially being forced to buy and where the cheaper parts came from and whether they're really OEM. If original manufacturers are making too much profit and if the cheaper alternatives are legal, quality products, then it wouldn't bother me to hurt the repair business a little in order to bring prices down and help businesses competing with the original manufacturers.
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Old 02-22-2013, 08:44 PM   #41
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Originally Posted by Dorado View Post
We either need more competition or more oversight. If home owners can't choose the supplier of replacement parts then we need to know what profit is being made on the parts that we're essentially being forced to buy and where the cheaper parts came from and whether they're really OEM. If original manufacturers are making too much profit and if the cheaper alternatives are legal, quality products, then it wouldn't bother me to hurt the repair business a little in order to bring prices down and help businesses competing with the original manufacturers.
Then as contractors, we need to know how much you make an hour, and how much you paid or your house, and its current value. Plus how much is in your 401K.
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Old 02-22-2013, 08:46 PM   #42
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Originally Posted by Dorado View Post
We either need more competition or more oversight. If home owners can't choose the supplier of replacement parts then we need to know what profit is being made on the parts that we're essentially being forced to buy and where the cheaper parts came from and whether they're really OEM. If original manufacturers are making too much profit and if the cheaper alternatives are legal, quality products, then it wouldn't bother me to hurt the repair business a little in order to bring prices down and help businesses competing with the original manufacturers.

What do you do for a living. Perhaps the company you work for could educe the wages of all of the employees, so as to bring product price down. So they can better compete with other businesses in the same market.
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Old 02-22-2013, 08:56 PM   #43
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LOL...what more can I say...ma-man Beenthere said it all, but I will eagerly await your response to those comments.
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Old 02-22-2013, 10:38 PM   #44
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Competition is what makes the country run and there are laws that ensure there's competition so it makes sense for someone to investigate what's going on here. Companies do reduce wages when it helps them earn money. They can't do it too much or they won't be able to hire anyone. Having more competition would make some repair companies go out of business or earn less, but they won't disappear. That's just how the country works. (I'm an American)
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Old 02-23-2013, 06:18 AM   #45
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Competition is what makes the country run and there are laws that ensure there's competition so it makes sense for someone to investigate what's going on here. Companies do reduce wages when it helps them earn money. They can't do it too much or they won't be able to hire anyone. Having more competition would make some repair companies go out of business or earn less, but they won't disappear. That's just how the country works. (I'm an American)
And trying to force companies to charge the lowest amount decreases competition.

PA deregulated electric rates. Because other higher priced electric suppliers/generators couldn't compete against the low prices PPL, Med Ed and other had. So those companies had to raise their rates so others could compete against them.


What you want, and are saying to do to get what you want, are opposite of each other. If everybody is low priced, then their is no competition. Remember, Circuit City couldn't turn a profit with their low prices.

I will remain high priced. So I will have lots of competition because I am high priced. I also have lots of neat tools that a lot of my low priced competitors don't have, Or if they have them. They don't have the training to know how to use them properly. Other then to put on a good show.


Perhaps it would work better for you to give us business advice after you have ran your own business for 10 or 20 years. Or maybe you should run for the Presidency, and you could try to force your ideas on us, and put us into a depression.


That 2 dollar part you buy on line. Cost $.012 to make, and is made in lots of 10,000 or more. Its sold to a direct vendor for $0.28 in lots of 2500. Then to the on line company you buy it from, and they pay $0.38 for it in lots of 500. And sell 25 to 50 a day. Repair companies don't sell/replace that part 25 to 50 times a day.

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