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Old 07-15-2010, 10:21 AM   #16
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Contractor problems, please help. What can I do?


It's understandable that you are upset. i would be a little upset too but i've been in the installation business and have damaged a few things over the years. As an installer it makes you feel a lot better when the customer understands that accidents happens and trusts you that you will make it right.
I would assume if the tyvek really bugs you that you could ask the installer to put a different fix on it for now and they would.

When i said "take further action" i simply meant that they gave you a timeframe and that there is no reason to get worked up until they don't meet that timeframe. Other than the window breaking it seems like you are satisfied with their work and communication. As far as the whole holiday weekend, the other post is correct. the window company probably didn't recieve that order until the 6 or even 7th of july. then it is in their hands.

Sorry you had a bad experience and hopefully if they make it right you will goto them when you need the windows done. (i would definately mention that to them.)

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Old 07-15-2010, 11:27 AM   #17
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Contractor problems, please help. What can I do?


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Originally Posted by gmhammes View Post
It's understandable that you are upset. i would be a little upset too but i've been in the installation business and have damaged a few things over the years. As an installer it makes you feel a lot better when the customer understands that accidents happens and trusts you that you will make it right.
I would assume if the tyvek really bugs you that you could ask the installer to put a different fix on it for now and they would.

When i said "take further action" i simply meant that they gave you a timeframe and that there is no reason to get worked up until they don't meet that timeframe. Other than the window breaking it seems like you are satisfied with their work and communication. As far as the whole holiday weekend, the other post in correct. the window company probably didn't recieve that order until the 6 or even 7th of july. then it is in their hands.

Sorry you had a bad experience and hopefully if they make it right you will goto them when you need the windows done. (i would definately mention that to them.)
I would question any companies judgement that would only use a house wrap to "close" up a window. What expectations would you(do you) have about the other parts of the job they've done?
Stupid, is generally not an isolated aspect.
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Old 07-15-2010, 11:33 AM   #18
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Contractor problems, please help. What can I do?


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I would question any companies judgement that would only use a house wrap to "close" up a window. What expectations would you(do you) have about the other parts of the job they've done?
Stupid, is generally not an isolated aspect.
Ron
I agree that tyvek was not the solution but hopefully they would come put somthing else up temporarily if you asked them to.
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Old 07-15-2010, 11:56 AM   #19
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I agree that tyvek was not the solution but hopefully they would come put somthing else up temporarily if you asked them to.
If I have to lead a contractor by the proverbial hand to do the correct thing, then this guys incompetant and shouldn't be working on anybodies house, doing anything.
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Old 07-15-2010, 02:42 PM   #20
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Contractor problems, please help. What can I do?


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Originally Posted by Ron6519 View Post
If I have to lead a contractor by the proverbial hand to do the correct thing, then this guys incompetant and shouldn't be working on anybodies house, doing anything.
Ron
Yeah, i don't agree with his practices either, hopefully it all works out.
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Old 07-15-2010, 05:43 PM   #21
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Contractor problems, please help. What can I do?


I hope they get it installed for you soon..................... Tyvek is not to be left in the elements more than 6 months...............
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Old 07-15-2010, 07:44 PM   #22
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With a child in the house, Tyvek taped over the opening is unexceptable; the contractor should know better than to leave the jobsite like that. That's as bad as installing a swimming pool without a fence around it.

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Old 07-23-2010, 01:09 AM   #23
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Update: Alright, I left them be until the 21st yesterday. Called around 11am and they said they hadnt heard from the factory, they will call me back. Got callback around 4pm and they said the window was in and we set up install for Thursday morning at 10am. 10am came and went and around 11am I got a call stating the window guy was sick can this be done tomorrow, Friday. I ask if they only had ONE window guy and the woman said yes, but he works with a team but he is the foreman. But if I dont want to wait (I didnt) the existing team already out on todays jobs can put me in at the end of their schedule and be at my home around 4:30pm. Okay.
4:30pm came and went... I called the office at 5pm and of course, they are closed for the day. I start to wonder if they decided to do it Friday morning after all. Sit around for a while and at 5:55pm they knock. Three guys proceed to parade in and out of my house for the next 2 hours. They bring this huge 76" tall window inside in 2 peices, walking thru my foyer, up 2 flights of stairs. I remember someone in another thread mentioned window installers not needing to come inside the house too much. I asked why they had to bring this HUGE 45x76 window in, and they claim its easier to bring the window upstairs from inside, rather then trying to climb up a ladder with it in hand. Its a huge window so I guess... They did bring the frame in from outside on the ladder tho. One thing I really didnt like is they brought all the broken glass and pieces and old frame, shopvac and trash out thru my house as well. I think they all came in and out about 2 dozen times at the minimum. All I thought about was my new wall-to-wall carpeting under their dirty work boots. Or one of us stepping on stray shards of broken glass after they are gone. At any rate, they cleaned up really well and vacuumed, I'm just glad after 3 weeks the window is finally repaired.

Yeah the Tyvek bugged me, but I think since the window was a large floor to ceiling window and the top pane is split to slide open, one of those split panes was the broken one. About 20x 30 opening in the upper corner, the whole bottom frame was still intact and I guess when they finished the siding, they opted not to put the board back up so as not to nail into the new siding. The window was aluminum frame and couldnt be nailed into at all but the bottom half was pretty solid. Either way, I am just happy the saga is over.

Thanks again guys! Now onto other projects. Oh joy...

Last edited by techprincesse; 07-23-2010 at 01:19 AM.
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Old 07-23-2010, 10:06 AM   #24
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Contractor problems, please help. What can I do?


Honestly, beside the whole tyvek fix 3 weeks isn't too bad from order to install. Took my 6 weeks to get mine but i also had 4 windows. Glad they were professional and probably worked after hours to get it done without any profit to them.

Hows the new window look? Any pictures?
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Old 07-23-2010, 01:30 PM   #25
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Contractor problems, please help. What can I do?


Although the situation is resolved, I must add in that I am sure the company who broke the window, and had to pay for a brand new window, was nearly as upset about the whole ordeal as you were. Yes, they did not have to live with the improper tyvek job, but they do have to live with the loss of income due to having to replace the window.

At least now you know that it takes about that long to get a window made. I just ordered some windows last week, they wont be in for another week and a half, things take time.

At the very least, be satisfied knowing that you did choose a contractor who fixes his mistakes instead of ignoring them and letting someone else deal with it.
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Old 07-23-2010, 01:35 PM   #26
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Contractor problems, please help. What can I do?


Whenever I have ordered a custom window I am told 6-8 weeks delivery time
Actual delivery time has been anywhere from 2-6 weeks
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Old 07-23-2010, 02:05 PM   #27
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Contractor problems, please help. What can I do?


Flapping Tyvek, three week wait, the guys actually came into my house.

I would think having your old aluminum window updated to a brand new window for free is a good thing, be happy.

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