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Non-handyman forever 05-16-2010 04:17 PM

Carpet installation problem?
 
Does anyone here on this forum know anything about carpet installation? I'm in the process of having my carpet replaced in the basement and the guys doing the job didn't finish on Friday. I'm looking at the work so far and admittedly, I don't know the first thing about installation but I'm beginning to have my suspicions. The outline of the carpet in some places doesn't even reach the wall. Will a power stretcher stretch it to the wall in the places that it doesn't quite reach? http://www.stratfanforum.com/forums/smilies/hmm.gif

Should I get someone else in to look at the work before it gets completed and if so, who? http://www.stratfanforum.com/forums/...s/dontknow.gif

My wife is at work tonight but if she has time, she's going to phone later on tonight to give me a crash course on using her camera and I will try to post some pictures of it. I will post some pics tomorrow for sure if I can't tonight.

I called a contractor that I know and he told me not to panic and to just let them finish up and then inspect it but he said that carpets aren't his specialty.

Thanks for any replies. http://www.stratfanforum.com/forums/smilies/smile.gif

rusty baker 05-16-2010 05:10 PM

They may have layed it out that way to make a seam. Some times it is easier to seam together and then lay in place. Give them a chance.

Non-handyman forever 05-16-2010 05:34 PM

Thank you, rusty, for responding. My contractor said the same thing.

Non-handyman forever 05-28-2010 09:05 PM

Update on berber installation
 
6 Attachment(s)
:( Here are some pics of an installation. These pictures were taken AFTER the owner of the flooring company came into my house to fix the issues. The second picture was 3 loops of the berber that had risen and the gentleman just snipped them for a repair. It was visible from the top of the stairs (6 stairs up). I haven't paid for anything yet but at the same time, I'm skeptical that the owners are actually capable of fixing these problems.

rusty baker 05-28-2010 09:07 PM

That is an awful installation. You should scream. The "installer" should be ashamed of himself.

ConstantChange 05-28-2010 09:37 PM

I agree with rusty. That's not a professional install. I'm not sure what your options are, but I wouldn't pay a dime until it's corrected.

Personally, I'd tell them to come get all of their carpet because it's not the quality of product or install that you agreed to purchase.

Non-handyman forever 05-28-2010 10:26 PM

Quote:

Originally Posted by ConstantChange (Post 448310)
I agree with rusty. That's not a professional install. I'm not sure what your options are, but I wouldn't pay a dime until it's corrected.

Personally, I'd tell them to come get all of their carpet because it's not the quality of product or install that you agreed to purchase.

They took out the old carpet so I would have to pay them for that. I'm in contact with a consumer group and I'll be getting back to them shortly for advice.

Should he have snipped those loops in the berber? What can result from doing this?

rusty baker 05-28-2010 10:34 PM

It will get fuzzy.

Jim McClain 05-28-2010 10:54 PM

"Get" nothin' it's already fuzzy. :eek: Loops should never be cut. That metal clamp-down looks pretty botched too. The edge is lifting and it looks like the bend is splitting. It mighta been a tough job on what looks like a concrete slab, but you just don't walk away from a job that looks like that. Not if you're a conscientious flooring professional anyway.

Yarns can be re-burled and the trim can be replaced. You didn't get a very high quality carpet, from the looks of it, so maybe installation cost was a factor you considered too? Sometimes you really do get what you pay for. Maybe decide on a combination of repairs, replacement and/or cash settlement based on what you think you can live with from a standing position.

Too bad it's against the law to shoot people like that though. ;)

Jim

flooringgirl 05-28-2010 11:56 PM

Thanks, Rusty, for hooking me up with another place to look at! In any case, that is one nasty metal job. That is super disgusting! These floors would have looked very much better finished off without the ugly, ugly silver metal! As if it isn't already yucky enough (hate metal!), it isn't even done right on the curve whatsoever! Ewww!!

Tia

McBrides 05-29-2010 09:47 AM

Rusty pulled us into this one ...

The seams should have been tighter, the naplock is a mess. Any loops that are fraying are probably a result of installer error. There are good installers (read: certified, trained, accredited) and there are the hacks. You are within your rights to have this job replaced.
Have a nice day.
Hi Jim and Tia.
D&D

Non-handyman forever 06-01-2010 08:46 PM

Quote:

Originally Posted by Jim McClain (Post 448339)
"Get" nothin' it's already fuzzy. :eek: Loops should never be cut.

Thanks for all of the replies so far guys and gals.

Should the carpet be patched where it was cut?

We were told that it was a mid priced berber and it was recommended for our basement.

flooringgirl 06-01-2010 11:08 PM

Quote:

Originally Posted by Non-handyman forever (Post 449931)
Thanks for all of the replies so far guys and gals.

Should the carpet be patched where it was cut?

We were told that it was a mid priced berber and it was recommended for our basement.

That would really depend on who's patching it!

Tia


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