I get onto the Diychatroom new home page with the wide picture near the top.
I click on the larger words on the left that go something like "go to the forums".
More often than not it sits there for a long time and then I get the page
"Cannot display the web page"
The good conscientious technician or serviceperson will carry extra oils and lubricants in case the new pump did not come with oil or the oil was accidentally spilled, so the service call can be completed without an extra visit.