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johnzenobia 05-09-2012 05:47 PM

lost respect for Craftsman
Been using Craftsman power tools over 20 years now and after a recent problem with sears I will be switching over to Dewalt.
In a nutshell I bought the 19.2 volt saw saw on September 2011. Had problems with it not releasing the blade so I took it back in to sears with my receipt and with the extended warranty and the manager told me they wouldn't replace it and that because I used it for my business that the warranty is null and void. She claimed that they only cover their product if it is a homeowner using it. I said fine I will take my business somewhere else.

So anyways Sears wonders why their profit margin is down and why they have to keep closing stores.

I want everyone to read this and next time they need a tool buy somewhere else.


woodworkbykirk 05-09-2012 06:22 PM

#1 craftsman power tools arent made by craftsman, most of them are actually being made by ryobi now, you can hold countless ryobi tools right next the craftsman counterpart and it will be identical other than the color

as for the warrenty, they have been doing that for almost 10 years, their tools arent built to professional grade, via cheaper components and lower grade wiring inside them that burn up quicker

what type of saw is it.. by the sounds of it im guessing a recip.. word of advise dont buy a dewalt recip. ive seen countless dewalt recips get sent in for repairs even when brand new.. on one job we had 3 dewalts burn up on the first 2 days of a large addition. if it is in fact a recip your better off buying a makita or milwaukee, their recips are tanks, we have 3 makita avt's at work and we beat the snot outta them 2 of which are over 5 years old

mcfarton 05-09-2012 07:36 PM

craftsmen ratchets are also terrible I have had husky ratchets outlast em

johnzenobia 05-09-2012 07:58 PM

Yeah it was a reciprocating saw and what a piece of junk. The problem is that I have 4 lithium batteries and find the cordless is handy. I bought a Dewalt reciprocating and it has been treating me well. I will keep in mind about the makita though. Thanks

joecaption 05-09-2012 08:10 PM

I used to have all Dewault power tools. They stayed in the shop, bad switches and brushes all the time.
Switched to Bocsh and Millwaulke and now I get to use my tools not work on them.
Go on some time and bring up any tool your thinking about buying and look at the bottom of the listing for reports from people that have owned or bought the tool.

Jay 78 05-09-2012 09:07 PM

I have the DeWalt 20V Max recip, and it's a beast. :thumbsup:

forresth 05-13-2012 11:13 PM

so what companies cover commercial use? I thought they all limit the warranted severely and don't honor extendeds at all for commercial use.

Joe Dirt 05-14-2012 12:10 AM

Hilti does, we have awesome service from them at work...

woodworkbykirk 05-14-2012 05:19 PM


Originally Posted by forresth (Post 920823)
so what companies cover commercial use? I thought they all limit the warranted severely and don't honor extendeds at all for commercial use.

bosch, makitak, milwaukee, dewalt, hitachi, metabo, festool

rusty baker 05-15-2012 06:39 AM

Craftsman has been junk for years.

loneframer 05-15-2012 05:46 PM

From a 2005 article on the acquisition of Sears by K Mart.

Let's remember, both K mart and Sears are competing with WalMart...

Sears tools are no better quality than Black and Decker, IMO.

Ravenworks 05-15-2012 05:57 PM

Our crews use a lot of DeWalt stuff at work with the exception of our grinders and hammer drills they are exclusively Metabo.
You can't beat a Metabo grinder,those Iron Workers put the hurts on them.
As for the Warranty,read it I am sure that it clearly states void for commercial use

forresth 05-15-2012 10:52 PM


Originally Posted by woodworkbykirk (Post 921320)
bosch, makitak, milwaukee, dewalt, hitachi, metabo, festool

Glad to see some do, but it doesn't take a building professional to see those are all significantly higher end tools than Craftsman. Half of those the average Big Box shopper has never even touched.

Craftsman has been consumer grade for a long time.

rusty baker 05-16-2012 02:58 PM

For a while Sears sold 2 brands of tools. A junk brand labeled "Sears" and a better one "Craftsman". Haven't seen the "Sears" tools for a few years, but we don't have a full line Sears store in my area. Don't know if they still sell the cheaper one or not.

hyunelan2 05-16-2012 03:37 PM

I believe the cheaper brand that was "sears" became "companion" for a while and is now "Craftsman Evolv."

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