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numbah37 02-15-2008 05:52 PM

Wood insert trouble...HELP!
I've got a 3-4 year old Pacific Energy fireplace wood insert. It has been working great until just recently.

Issue 1:

We noticed that it almost seems that the flu is acting as if it's partially closed, even when it is 100% shifted open on the front.

Issue 2:

I cleaned out all the old dust and coles from our last fire and I noticed that the base of the stove is basically soft in areas and can be dug out without much effort. IT doesn't seem right to me. This concerns me very much!

Any thoughts?

Bondo 02-15-2008 06:18 PM


#1,... Has the Chimney been Cleaned,..??

#2 doesn't sound Right to me either,... But I'm not fimilar with your Fireplace....

numbah37 02-15-2008 06:45 PM

Yes, cleaned at the beginning of the season.........

js2743 02-16-2008 01:25 AM

when you say dug out do you mean that your insert is coming out in pieces if so dont use it no more you might get burned out it will let fire fall through to the floor and thats not good.

Bondo 02-16-2008 09:09 AM


If you've been burning slow fires with Green Wood,.....
Your chimney may be partially plugged.....

troubleseeker 02-16-2008 11:54 AM

Not familiar with the particular unit, but #2 sounds like a problem for any fireplace, What is the bottom of the firebox made of that it could be getting soft?

The poor draft sounds like a partitially blocked flue. Check it again, particularly if there is not some type of screen encloure at the cap. It is not uncommon to have a squirrel or bird think it makes a nicely protected winter nest site.

numbah37 02-16-2008 12:04 PM

I took it apart somewhat....the soft bottom is the fire bicks...a part of one went to dust. It just needs to be replaced. The first problem.....I'm going to have it cleaned again. I have bruned 3 cords of wood, so we'll see if that does it. I burn hardwood FYI......

Sammy 02-16-2008 01:44 PM

After three cords in one season it probably could use a good cleaning.

As far as the fire brick, if one is starting to fail it probably would be best to replace them all at one time.

hms 02-16-2008 05:03 PM

You need to run your brushes through it. the build up can be really bad at any transitions or turns in the pipe. Also check the spark arrester on top. You will probaly see from the ground that it is black and fairly solid. if so, it needs cleaning badly.

justdon 02-17-2008 12:54 PM

If your 'buying' wood it isnt as dry as they say it is. If your cutting it yourself let it season for 2-3 years under tarp or roof. AND you should burn a HOT fire once in a while to clean out the soot,,,or granules that help that!! If you have a door to prop open a bit or whatever you have to adjust to make it roar for 10 minutes a day!!

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