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Old 06-17-2013, 02:47 PM   #16
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Will the big box stores ever do quility work?


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It's pretty much that way for plumbing- such as a WH.
Here's the rumors I heard from guys I know and my personal inquiries- I never joined their program as I find it insulting as a contractor

Contractor pays for the required pre-hire drug test
Contractor pays for application fees to get on the approved list.
Contractor must respond to calls that day- kind of sucks when your booked.
Code upgrades are not in the original quote- homeowners are not prepared for possible additional costs
You got to work your butt off to make a profit.....

On the good side- I had a chain link fence installed by a box store sub. Came out real nice.
Interesting.

One thing I think that makes the Big Box stores so attractive to people is that it's always been weird to find a contractor that you trust. The yellow pages? How do you know they are any good? How can you trust them? The big businesses with a store front were a decent option. But I've always been very frustrated with the whole process, personally.

Angie's list stinks. You have to pay upfront to even browse. Unacceptable.

Servicemagic/homeadviser is great imho (I hope no one thinks that I am spamming them). It provides a review-based, internet system for finding multiple contractors and getting multiple free quotes. The contractors pay homeadviser, but it's kind of like them hiring an ad agency and from what I've heard talking with the guys I've hired, it's not nearly as insulting/lame as what's been described in this thread from the bigbox stores.

If this kind of service can become the link between customers and contractors, I think everyone will be happier than if the bigbox guys rule that connection.

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Old 06-17-2013, 03:03 PM   #17
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Will the big box stores ever do quility work?


I feel it's all about sub/product you're getting and they way it's negotiated
Simply contracting to a box store for a work order is not a way I would want to work- say you walk in and buy their water heater and install, I grab the heater and drive out and tell you that you need a shut off valve replaced and an expansion tank. Who are you going to be upset with, me or the box store? Will you think I'm trying to build on the price or that the box store didn't do a good job at reviewing your project. All you wanted was a heater replaced right and it was on sale this week....

When I had the fence done. The installer came out, measured my property, showed me my material options, did the underground locates, pulled permits, etc. I knew the exact price going into it and he closed the deal.

As for the lead services, I am involved with some free ones simply for internet shoppers- it works nice.
but if you want to hire someone- nothing beats word of mouth, something people don't seem to have time to do anymore. They would rather google and find the top lead services-then work off those contractors. Not a bad thing, but I like the old fashion way.
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Old 06-17-2013, 03:09 PM   #18
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Will the big box stores ever do quility work?


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Originally Posted by TheEplumber View Post
I feel it's all about sub/product you're getting and they way it's negotiated
Simply contracting to a box store for a work order is not a way I would want to work- say you walk in and buy their water heater and install, I grab the heater and drive out and tell you that you need a shut off valve replaced and an expansion tank. Who are you going to be upset with, me or the box store? Will you think I'm trying to build on the price or that the box store didn't do a good job at reviewing your project. All you wanted was a heater replaced right and it was on sale this week....

When I had the fence done. The installer came out, measured my property, showed me my material options, did the underground locates, pulled permits, etc. I knew the exact price going into it and he closed the deal.

As for the lead services, I am involved with some free ones simply for internet shoppers- it works nice.
but if you want to hire someone- nothing beats word of mouth, something people don't seem to have time to do anymore. They would rather google and find the top lead services-then work off those contractors. Not a bad thing, but I like the old fashion way.
When I was a first-time homeowner, I had no word-of-mouth options. I had no relatives or friends in the area who were homeowners....it was tough. I got a lead for a plumber from a guy at work who did a quality job for exorbitant prices.

I agree, references are the best, but they are harder than they might seem to get.
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Old 06-17-2013, 03:38 PM   #19
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Will the big box stores ever do quility work?


Another good way boost your chances of finding a good contractor is through the supply houses (not box store).

Actually go down to that lumber yard thatís been there forever, go to the contractors desk and ask for referrals. Most of the people in contractor sales have been there for years and know all of the good pros.

Same with the plumbing supply, roofing supply, etc. The supply houses that won't sell directly to homeowners. You have to actually get out there and talk to people face to face to make this work though.
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Old 06-17-2013, 03:49 PM   #20
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Will the big box stores ever do quility work?


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I see how many people go to the big box stores in just one day and I think if they could ever get professional people to do installs they could corner the market. I was calling around looking for someone to do my seamless gutters, and decided to call the bigbox because everyone else was enjoying Father's Day. I could not get a straight answer. I finally found out they can install gutters but would give absolutely no details. I am thinking to myself, why not have a separate line just for installs and have a quality person answering questions. I am looking to spend about 10,000 dollars on gutters and they can only take my number and have someone call me. Why is it so difficult. Not to mention the water heater they hooked up for me was a complete hack job. For now even an average company has nothing to worry about with the big box stores.
Maybe all those quality guys were off enjoying Fathers day too.

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