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Old 03-14-2008, 07:21 AM   #61
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What ticks you off about Home Depot & Lowe’s?


I think any retailer is going to have good and bad customer experiences. So, perhaps it's not fair to pick on the big box global building supply retailers.

However, on Sept 12th we saw an flyer in the local paper from one of them stating 20% off exterior doors. We went the next day, Sept 13th. Today is March 14th, and the installation remains unfinished. They were supposed to come out two days ago, along with a 'service manager' to confirm that the last of the unfinished installation tasks were done (except one which I'll mention below) and no on showed up. No phone call, nothing.

So, a full 6 months plus 1 day later after we started with ordering the 'professional' measurement of our door opening from the big box building supplies retailer we still do not have a replacement finished front door.

Oh, the last item to be 'fixed' on the new replacement front door. There was a 'fibre tear' within the glass insert caused by a manufacturing defect. The 'service manager' came out to inspect and, and said that the next time we would hear about would be either from the door manufacturer who would need to send their own inspector out or from the big box building supply retailer to confirm that they will replace the glass insert. That was three weeks ago. Nothing. Dead silence on that one.

It has been quite an adventure. We have started to write about it on our blog. Today's article is Part 4; we are up to Part 15 (we've written ahead so we don't forget). If you want to see our experience (and share any advice how we can get closure to this) feel free to visit our blog and read about these 'adventures'; here's the link to the Part 1 posting.

If we knew this could happen, we would never have started.


Last edited by Educator; 03-14-2008 at 07:29 AM.
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Old 03-14-2008, 10:17 AM   #62
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What ticks you off about Home Depot & Lowe’s?


The lessons learned here are clear. Do not walk into a discount warehouse home center and expect attentive, knowledgable customer service, or top of the line quality goods.

What I find amazing is the number of people who pay 1/2 the regular rate for something, and then are suprised to have a "horror story," as if it wasn't unreasonable to expect that the discounter is supposed to do as good a job as a full service supplier.

You bought a Neon, don't expect a BMW.
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Old 03-14-2008, 01:18 PM   #63
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What ticks you off about Home Depot & Lowe’s?


what I don't like about Home Depot is ... some of their stuff is too pricy...

some of the stuff are reasonable cost.... but some are way out like a robery.... they gives you convenience.... and freedom to buy.... but doesn't mean they can profit like 1000% ....
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Old 03-14-2008, 03:19 PM   #64
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What ticks you off about Home Depot & Lowe’s?


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Originally Posted by Joe Carola View Post
People just love to complain. They complain about HD and yet they keep going back. Makes no sense.
It amazes me that people actually believe the $199.00 Murray mower at HD is the same as the $249.00 mower at the garden center.
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Old 03-14-2008, 04:11 PM   #65
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What ticks you off about Home Depot & Lowe’s?


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Originally Posted by DepotDweller View Post
You go to home depot just to buy lightbulbs?????
Personally, I've gone to HD just for light bulbs too. I'm slowly converting to CFLs throughout the house, and the multi-packs that HD sells are of decent quality for a decent price. I once bought some at Costco, and they're horrible compared to the ones from HD. Plus, at least in my small town, HD carries a lot of those odd-sized bulbs you can't find anywhere else.
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Old 03-14-2008, 08:52 PM   #66
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What ticks you off about Home Depot & Lowe’s?


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Personally, I've gone to HD just for light bulbs too. I'm slowly converting to CFLs throughout the house, and the multi-packs that HD sells are of decent quality for a decent price. I once bought some at Costco, and they're horrible compared to the ones from HD. Plus, at least in my small town, HD carries a lot of those odd-sized bulbs you can't find anywhere else.

Me going to HD for just lightbulbs is like me going to Publix for just a loaf of bread......it aint gonna happen. I've heard those cfl's can be hazaardous if/when broken. They let off some sort of toxins that inhaled, isn't so good for ya..........not that we break lightbulbs much around here..........heh. I pick up lightbulbs at wally world or the grocery store, or if i'm already in hd, but i would never go there just for a lightbulb <shrug>
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Old 03-15-2008, 02:30 PM   #67
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What ticks you off about Home Depot & Lowe’s?


Food for Thought: If you go in there on a Saturday, which is the busiest day, since every DIYer is there, you are going to find long lines. Espcially between 9 and 11 am.
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Old 03-15-2008, 02:49 PM   #68
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What ticks you off about Home Depot & Lowe’s?


I had a pre-scheduled meeting in the backroom at a HD this past Monday.
They had pulled up our yearly sales from them for 2007.
The local contractor accts manager, regional contractor accts manager, and a few others were there.

Them: "We'd like to ask.....Where do you have been purchasing your materials from?"

Me:
"We buy all our lumber from XXXXX
We buy all our tile and flooring from XXXX
We buy all our drywall from XXXXX
We buy all our roofing from XXXXX
We buy all our siding from XXXX
We buy all our steel framing and steel doors from XXXX
Etc, etc..."

Them: "We want ALL your business. What can we do to get you to buy all your materials here. We promise that we will give you the best prices. We will beat everyone's prices......blah, blah,blah....give us a chanvce...."

Now, we get a straight discount down the line for everything we purchase from HD (Due to our volume). + misc. additional perks and discounts. We generally purchase incidental items and small quantities from them.

Me: "OK, I'll give you guys a try, and see if you can beat my other supplier's prices."

Wednesday, I am out on the road, by the end of the day, I have 10 new project estimates to do. Thursday morning, I get a call from one client. They need the tile portion estimate of the project ASAP to submit for approval. I call good ole HD. Tell them I need the quote ASAP. I type up the estimate (minus the numbers), and wait for the call back.....30 minutes, 1 hour, 2 hours...
I call back, ask for the guy that I spoke to. They tell me: "Oh, he's gone to lunch..."

Ok, so much for doing whatever needs to be done to get our business. I explain the situation, and tell them, I have to call my normal supplier. He gets me detailed information in 15 minutes. Done! - Estimate faxed.

Friday, I am in that HD store, at the contractors desk. They apologize. I tell them, it's ok. "That matter was business. I am not mad at anyone, I just needed an answer pronto."

They say: "Well....give us some more estimates, give us another chance..."

I say: "Ummm, ok. We'll, I dropped off 5 project material estimates last month for you guys to take a wack at beating the costs on. After 3 weeks, I am still waiting on 4 of them..."
Their response, they can't find them, can I make some copies and fax them over....

FWIW: We get normal quotes right over the phone from our regular suppliers. The most we have to wait for a call-back or a faxed materials layout is 15 minutes.

Last edited by AtlanticWBConst.; 03-15-2008 at 02:56 PM.
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Old 03-15-2008, 03:07 PM   #69
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What ticks you off about Home Depot & Lowe’s?


I can't understand why they just done focus on what they are good at, which is a GREAT place for the DIY trade, period.

They spend so much time price chopping that they forget that the pro user is more than willing to pay for service in most cases.

For a DIY'er price is everything, if you are doing the job yourself for yourself, all it cost is the materials.

for the pro user materials is often the smallest line item when costing a job, but for some reason they can't get their heads around this concept.
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Old 03-15-2008, 06:53 PM   #70
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What ticks you off about Home Depot & Lowe’s?


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I can't understand why they just done focus on what they are good at, which is a GREAT place for the DIY trade, period.

They spend so much time price chopping that they forget that the pro user is more than willing to pay for service in most cases.

For a DIY'er price is everything, if you are doing the job yourself for yourself, all it cost is the materials.

for the pro user materials is often the smallest line item when costing a job, but for some reason they can't get their heads around this concept.
Their sales are way down. Especially their new residential construction material sales. So they are trying to drum up profit, anyway they can.
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Old 03-15-2008, 08:45 PM   #71
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What ticks you off about Home Depot & Lowe’s?


Quote:
Originally Posted by DepotDweller View Post
Me going to HD for just lightbulbs is like me going to Publix for just a loaf of bread......it aint gonna happen. I've heard those cfl's can be hazaardous if/when broken. They let off some sort of toxins that inhaled, isn't so good for ya..........not that we break lightbulbs much around here..........heh. I pick up lightbulbs at wally world or the grocery store, or if i'm already in hd, but i would never go there just for a lightbulb <shrug>
I prefer to go to HD or Lowes over a trip to wallmart.
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Old 03-15-2008, 08:52 PM   #72
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What ticks you off about Home Depot & Lowe’s?


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I prefer to go to HD or Lowes over a trip to wallmart.
me too, but the sad thing is more often than not walmart and many other places are cheaper than depot or lowes on many identical things. they have to make a profit on things, so they slash the prices on power tools and sheet goods, then make it up on sandpaper, screws and the like
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Old 03-21-2008, 07:30 AM   #73
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What ticks you off about Home Depot & Lowe’s?


I was at Lowes last night looking for a plumb bob. I know what one is and I was just browsing the tool section looking for it. Employee walks up, "sir do you need help with something" (that was appreciative) yes, I'm looking for a plumb bob.....worker: Huh? a plumb bob, what is that"? I explain to him what it was and he tells me he has no idea what it is, but has an idea where it may be located. He took me to the general location and whola!

He had an idea but not really and idea....
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Old 03-21-2008, 07:39 AM   #74
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What ticks you off about Home Depot & Lowe’s?


FWIW,

Today marks 6 months and a week from when we first went to one of the big box stores to order a replacement for our front door due to the ad in the paper for 20% off.

Installation still not finished. Now dealing with the 4th 'customer service' rep. of the big box building supply retailer.

I wouldn't have believed it if it wasn't happening to us.
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Old 03-21-2008, 01:47 PM   #75
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What ticks you off about Home Depot & Lowe’s?


I find it iffy at either store. It's true about what times to go, forget a Saturday morning or even a Friday night on a nice spring day. I usually go during my lunch break or during a week night and it isn't too bad.

A couple months ago I had to pick up a few feet of trim - thanks to DH underestimating how many feet we needed (yeah, don't listen to the WIFE or anything). I asked for help since they come in 16' lengths and I didn't want to start an avalance of crown molding. Well, I had to actually FIND someone first, then that person wasn't 'authorized' to take down the trim...so he had to call someone else. WTF is that? When nobody showed up, I decided to take matters into my own hands (this is after about 15 minutes of waiting), I took down the trim, cut it, and only AFTER I was on my way to the cashier did someone ask me if I needed help. It's like how hubby asks if I need help bringing in the groceries when I've already unloaded the car, KWIM?

I go to our local ACE Hardware when I have a quick trip to make, but they are so expensive that if I have more items, I'll go to L or HD. But I don't like it!

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