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Old 02-22-2008, 11:15 AM   #46
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What ticks you off about Home Depot & Lowe’s?


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I often wonder if the management AND any of the employees working in either of the home offices actually shop in their companies' stores OR their competitors' stores. It seems highly unlikely since so many inefficiencies remain unaddressed.

Case in point #1, the Self-Checkout area and stations are not designed or set up to accomodate typical purchases being made in a home center. They're actually supermarket checkout stations being fudged over to make each store look state-of-the-art. More and more, the employee responsible for overseeing these stations becomes just another harried cashier.
Unfortunately, you cannot place the sheet of 3/4 plywood onto the scale
after scanning. You cannot ring up the item you picked that doesn't have a UPC on it. And plants don't have a set weight either. There oughta be a sign "prepackaged, off the shelf non live items ONLY."


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Case in point #2, the lack of continuity in the places throughout the stores where themed merchandise is stocked. Take toilet repair parts. The fill and flush valves, along with flappers, bowl gaskets, tank handles, repair parts et al are displayed in the aisle with toilet bowls and toilet seats. Yet, the toilet supply lines are two aisles over interspresed with faucet supply lines, water shut-off valves and PVC/ABS drain components.

I spend a lot of time going up and down aisles to get related stuff when most of it should be grouped together.
If you're spending time up and down the asiles looking for related items, then the retailers and plan-o-grammers have done their job correctly. The goal is to NOT get you out of the store as quickly as possible.

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Old 02-22-2008, 02:26 PM   #47
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What ticks you off about Home Depot & Lowe’s?


The fact that when I need a piece of wood cut or fitted it takes 20 minutes to find an employee who knows how to work the table saw! Something I could do myself if they allowed.....absolutely ridiculous.
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Old 02-22-2008, 05:47 PM   #48
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What ticks you off about Home Depot & Lowe’s?


Lowes just had a grand opening here in the Toronto area. A very famous local radio talk show host was airing from one of the sites. Good Gravy, you should have heard him!!

"WOW, Look at that...3 customers in a line up and here comes another cashier to open up. That's what you can expect from Lowes."

"Lowes hires only professional staff to assist you. These people really know their stuff."

Talk about wanting to puke!
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Old 03-07-2008, 02:11 PM   #49
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What ticks you off about Home Depot & Lowe’s?


well, my chief complaint is the pain in the a$$ of doing self checkout with their new machines, and the things having issues with the weight of products (like having to ask the woman to reset it 20 times because you have 20 packets of seeds that aren't registering on the weight tray). Also when they're low on employees and you can't find something.

In the past, I would've said:
- poor quality products (specifically in paint choices)
- dumb employees

However, I just started playing with even the most basic renovations a year ago when I bought a fixer-upper that I'm almost done with. Home depot is ~5min from my house. No matter how much the employees suck or how I cannot get, say, superpaint there, I just view home depot for what it is - a place where I can go to 1 store and grab an insane variety of stuff from birdseed/garden crap, to paint supplies, lumber, appliances, fixtures, hardware, etc. It's a big box shop so you have the same problems inherent in a best buy, GNC, etc that are ALWAYS present when you compare these major companies to smaller, more sophisticated operations. Just gotta take it for what it's worth, when I need good paint or paint advice I only go to sherwin williams, when I have an insanely varied list I can leave and be back in about 45 minutes, where if there was no home depot, it'd be hours and hours (lumber yard, hardware store, nursery, etc). I guess what I mean is I've lost the expectations of them being there to assist me greatly or anything like that and just take it for what it's worth, and it's certainly been invaluable to me in the past year (this house I bought was my first, just graduated college and moved across country - I don't know anyone here, so a lot of things are a problem since I don't have a truck - but that's okay, since home depot just rents me one ).
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Old 03-07-2008, 03:12 PM   #50
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What ticks you off about Home Depot & Lowe’s?


Sorry guys, but I LOVE my Home Depot. I learn something new just about every time I go in there, be it indoors or outdoors in the garden center. I rarely have to look for more than a minute or two for someone to help me, but mind you, I'm not shy..........have never really heard hubby complain either. Only one incident I had recently was in the paint dept looking for my usual brand of wall patch. An unfamiar face at the counter tried telling me what I'm looking for not only doesn't exist, but was never carried there, in a nice condensending tone so I went home and sure enough, found the old package and went back to "check again". Oh, he said, that was here as a special, we no longer carry it. But nooooooooo, had to try to humiliate me in front of all, didn't work. S*%thead. That was one incident in about 10 yrs, not bad.

Lowes, however, is a ghost town. But their lamps, mirrors, ceiling fans and plumbing fixtures are much nicer than what hd carries.
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Old 03-09-2008, 02:34 PM   #51
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What ticks you off about Home Depot & Lowe’s?


I should've mentioned it's highly variable store to store, time to time, as well. The home depot that's a bit further from me has MUCH better help, I actually drive there on occasion just to get my landscape/nursery stuff because the people at that location's nursery actually understand planting/lawns in FL to a decent degree. The people at the one near me basically just try to answer your question by reading a package label to you, like you were illiterate or something lol!
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Old 03-09-2008, 02:45 PM   #52
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What ticks you off about Home Depot & Lowe’s?


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nursery actually understand planting/lawns in FL to a decent degree. The people at the one near me basically just try to answer your question by reading a package label to you, like you were illiterate or something lol!
uh huh, haha.....has happened to me, but I found one lady who knows her stuff and I finally succeeded in a good batch of pointsettas planted in the ground that took!! I've succeeded b4, but it never lasted more than one or two seasons. I'll wait 5 minutes for her b4 I'll talk to someone else whose ready and willing to help, I'd rather have the able!
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Old 03-09-2008, 03:53 PM   #53
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What ticks you off about Home Depot & Lowe’s?


I hate it all. Especially because HD's employees watched me load 12 sheets of 4x12x1/2 sheetrock by myself. Even when I was outside loading it into my ven there was several HD employees standing around. Not one offered to help.
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Old 03-09-2008, 05:26 PM   #54
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What ticks you off about Home Depot & Lowe’s?


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I hate it all. Especially because HD's employees watched me load 12 sheets of 4x12x1/2 sheetrock by myself. Even when I was outside loading it into my ven there was several HD employees standing around. Not one offered to help.
Like I said earlier regarding cutting lumber, it comes down to liability & insurance.

When I redid my front sidewalk in October (replaced a lousy, dangerous, pain-in-the-@$$ "natural" stone path with pavers), Lowe's gladly loaded all the materials onto one of their "loaner" trucks for me to haul home; if I'd chosen to use my own vehicle, they'd take everything to my parking space and leave it to me to load.

The company doesn't want to be held responsible for any damage to your vehicle, so their employees can't help you load that stuff into your vehicle.
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Old 03-10-2008, 11:44 AM   #55
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What ticks you off about Home Depot & Lowe’s?


Overcharging, plain and simple, is the thing that pisses me off the most. Wherever I go with a list of stuff I need for a project, I always find something going into the cart at a price much higher than what everyone else charges. Whether it's nuts and bolts or plastic sheeting or a pair of scissors, it's always something. HD and Lowes are not the only businesses playing this game, but they are as bad or worse than anyone. So if I don't buy that $3.50 drop cloth that everyone else charges a dollar for, then I have to stop at another place. Having things packaged so that I have to buy a ton more than I need is more of the same. If I need three screws and I have to buy 300, the net result to me is the same as overcharging, even if the price per screw is reasonable. HD and Lowes have created an image that makes you think you are saving money, but in the end, you may or may not. Buyer beware.
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Old 03-10-2008, 11:48 AM   #56
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What ticks you off about Home Depot & Lowe’s?


I know the hand full of HD guys at my local store that know what they are talking about. My complaint is that they rarely have everything I need.
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Old 03-11-2008, 01:08 AM   #57
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What ticks you off about Home Depot & Lowe’s?


I hate that they sell items that aren't code compliant. How about going with the adage "fix it once FIX IT RIGHT" !

In addition, the advice most (I said MOST, not all) of the employees in the plumbing department give out makes me cringe. I've been in there to get something trivial (most major plumbing purchases for me are from a plumbing supply house) and have actually butted in when I've heard someone learning how to hook up a CROSS CONNECTION. Yeah, the advice wasnt just erroneous, but actually dangerous. Anything for a sale huh?
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Old 03-11-2008, 07:39 PM   #58
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What ticks you off about Home Depot & Lowe’s?


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Yeah, its horrible to think that a company wants to make money isnt it? It sounds like they are doing a good job if even people pissed off about it still shop there and continue to buy their overpriced products even though that individual knows its much less expensive somewhere else!
heh, wrote the same thing, albeit not as polite, and just didn't submit. Well said. Yeah, some things are overpriced - it's up to the consumer to determine if it's better to just buy what they need all at home depot, or go to several stores to get the best prices. Factor in the gas spent, factor in the value of your time, and surely you can figure out whether you wanna go to HD to get most of what ya needed, or hit up several stores to get it.
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Old 03-12-2008, 11:29 AM   #59
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What ticks you off about Home Depot & Lowe’s?


A few months ago I was helping a buddy redo a bathroom and bedroom. We loaded about 30 2x4s 20 or so sheets of drywall, a few bags of mud mix and some other misc stuff onto carts got in line behind several other large purchases and said, F this. Left the carts inline, left the store and went to the local lumber yard where they loaded everything into the truck for us!

I hate that I can get sucked into that store for an hour at a time
I hate that anything you ask anyone you get
I hate their F ing Homo buckets, I had to mix mud in one once, not by choice, I had all these little orange bucket bits in my mud!
I hate their paint
I hate their store layout or lack there of

When I have all day or time to kill I love standing in the contractor line thats a mile long with a box of light bulbs and tell all the puzzled employees, "Ill wait" instead of using the self checkout! Once I had a manager come up to me and say sir we do have the self checkout, I responded no I will wait and allow a real person to assist me. His look was slightly confused and a little pissy.

I do love their cashiers though, when you can get one. They often miss things properly placed on the cart. I love a legit freebee.

Oh and I love cutting my own moldings, 8ft 7inches is not 9 ft, so we'll call it 8. And if you need 4 nice straight 8ft sections take them out of the middle of 4 different 16 footers! Thats where the straight pieces are in the middle!!
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Old 03-13-2008, 12:59 PM   #60
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What ticks you off about Home Depot & Lowe’s?


We are trying to buy cabinets from them, but they will not tell us the dimensions of the cabinets unless I ask EACH INDIVIDUAL CABINET because they don't want us to take their measurements (which are all off) and go elsewhere. The reason I want to know is because I have measured and I want to make sure we are maximizing the space, while not trying to fit cabinets where there isn't room.

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