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Old 02-04-2008, 07:53 PM   #16
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What ticks you off about Home Depot & Lowe’s?


For the record. I would rather spend my dollars at small locally owned businesses. I walked into my locally owned independent hardware store the day after I bought my new-old-house. The employees were condescending and they didn't carry a large enough selection of anything. I left ready to cry and drove directly to the local Lowes.
After my second trip of the day the checkout girl, and they guy in plumbing both knew my name.

It Sounds to me like people either hate or love the big box stores depending on who has pissed them off (first, more, more often).

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Old 02-04-2008, 08:17 PM   #17
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What ticks you off about Home Depot & Lowe’s?


I was there yesterday trying to pick out some flood light bulbs. The guy that worked there came up behind me and said "Excuse me." I stepped aside figuring he needed to get to something. Next thing I know he just starts writing things down like he's taking inventory. I guess my shopping wasn't important.
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Old 02-04-2008, 11:51 PM   #18
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What ticks you off about Home Depot & Lowe’s?


The quality of their vendor-carded general sink/tub/faucet parts, hinges, catches and fastener hardware has deteriorated dramatically.
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Old 02-05-2008, 04:44 AM   #19
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What ticks you off about Home Depot & Lowe’s?


Check the prices on things you don't normally pay attention to next time your in there. I'm talking about the odd ball size screws you may need, of the unusual light bulb, etc. Now compare it elsewhere...now you see where the box stores make the money. Comparing everyday items is easy and they are generally competitive or cheaper, off the wall items...look out
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Old 02-06-2008, 09:47 PM   #20
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What ticks you off about Home Depot & Lowe’s?


Actually I like the Lowes (big box) store we have here. A small town of about 14 K. But I usually know what I want and I know where to find it, and that helps greatly. AND most of the folks that work there are helpful, but a few are jerks as in any big store. But overall I have to give "this" Lowes a thumbs up.

BUT TO ANSWER YOUR QUESTION; - I have hunted down the top store manager and have placed a formal complaint about his store "re-selling" used and returned stuff for new. At that time I had bought a lot of stuff at this store and several of the items had been used, returned, and put back in the box and on the shelf as new. A small palm sander had sand paper glued to the rubber disc and had obviously been used. The carrying case was full of sawdust. They got it back. I also bought a "new" kitchen sink sprayer replacement hose in a hard plastic package. The problem was someone had already bought this same package and had put their old hose in it and returned it to the store. Lowes just put it back up on the shelf for me to buy.

The real problem with this practice is that it makes me feel like I have to "convince" them that I wasn't the person that's pulling the fast one. I explained that to the store manager as well.

So now I try to look over items really well.

OH!!! This happened just today. I bought a brass kick plat for the front door. The package looked fine and had not been opened, so home I went. When I opened the package sure enough, the thing was bent on one corner and then I could see where it had been dropped. When I returned it there was this young kid at the customer service returns. I told him what had happened, and he said; "OH sure....were you able to get to the truck before you dropped it in the parking lot?" Well I didn't even have time to blow my top, because he had a "crap eating" grin from ear to ear, and said ; "Ah we take anything back here." But I know he was thinking that I had done it and wanted Lowes to replace my goof, which is absolutely not true.

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Old 02-10-2008, 10:02 AM   #21
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What ticks you off about Home Depot & Lowe’s?


Bobrobert- Our HD is famous for that. We bought an "over the stove" microwave, that didn't work. We returned it and they just put it back on the shelf. Same thing with a set of bifold doors with a gouge in them and no hardware...They actually TOLD me to just go get a new set and put the old one back on the shelf.
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Old 02-10-2008, 10:30 AM   #22
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What ticks you off about Home Depot & Lowe’s?


The poster's are right about the bean counters. The manager of a Home Depot near me got fired for giving out discounts to active police and firefighters. This tells me even the managers cannot run their stores. I believe a reprimand should have been the worse he got, but not a firing.
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Old 02-10-2008, 02:40 PM   #23
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What ticks you off about Home Depot & Lowe’s?


I got a great deal on a box of paslode framing nails once from hd untill I got home and realized that the box held like 25% less nails than usual.
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Old 02-10-2008, 07:44 PM   #24
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What ticks you off about Home Depot & Lowe’s?


Back in the day, HD was famous for the ability of a store manager to run and stock his store as he saw fit. Those days are gone. The GE beancounter killed HD, and Lowes has always been nothing but a gray colored HD. It is what it is, though, and I shop at both. Not for lumber or anything like that, though.
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Old 02-10-2008, 07:46 PM   #25
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What ticks you off about Home Depot & Lowe’s?


WOW, what a topic. I agree with all of what I have read, especially the part about waiting to get supplies while the aisles are shut down for restocking.

Here is MY beef. What is with these special parking spots???

There are spots for pregnant women, women with small children, seniors and handicapped. Meanwhile, the contractor who is pushing 4 carts of drywall, 2x4's, 6's 10's, 30 bags of concrete, steel studs, and a hot water heater has to guide himself through a poorly designed parking lot or wait for a loading dock to open. (1st one who mentions 'delivery' gets the next handicapped spot!! lol)
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Old 02-10-2008, 08:27 PM   #26
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What ticks you off about Home Depot & Lowe’s?


So, my partner and I were at HD and since the checkouts were 8 miles long..ok, I'm Canadian, 8km long, we were ushered to use the self serve counter. This is a true story for those who have never tried it.

We bought a gallon of paint..thats it. We brought in the customer's paint chip (we told her not to buy Behr, but do they listen???) Ever so kind as HD is, we got a free stir stick. As my pard ran the paint through the scanner and placed it in the bag, I put the stick and paint chip in the bag and went to get us a couple of coffees. Well, all he** broke loose because the screen froze and displayed that an "unidentifiable object was in the bag"

Did I catch royal- you know what for that- by the staff. Apparently, there is a scale that can measure the weight of a stir stick and a paint sample. I suppose the scale is calibrated to compensate for the weight of a plastic bag so as to reduce the amount of false shoplifting charges. I mean, really, this staff gal looked at me like I had six freakin heads! Suppose I spit my gum out in the bag???

Seems to me they could maybe install a scale behind the counters of the regular cashiers that sends off bells and whistles upstairs when there are more than 3 customers waiting to spend money.

I'll be happy when Lowe's comes to Canada! At least their commercials promise the world. Well, temporarilly anyway???

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Old 02-11-2008, 01:16 AM   #27
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What ticks you off about Home Depot & Lowe’s?


Quote:
Originally Posted by canadaclub View Post
As my pard ran the paint through the scanner and placed it in the bag, I put the stick and paint chip in the bag and went to get us a couple of coffees. Well, all he** broke loose because the screen froze and displayed that an "unidentifiable object was in the bag"
Conversely, that same scanner also prevents you from removing anything until the transaction is complete. When I bought my miter saw, I had a cart load of other stuff. Of course, the saw took up most of the space on the scale, so eventually I got to the point where there was still stuff in my cart, but nowhere to put it. When I tried to take something off to make more room, the computer froze, and I got a scolding from the idiot cashier. The conversation went like this:

"You can't take anything off there until the transaction is complete."
"Well, the scale is full... where am I supposed to put the rest of the stuff after I ring it up?"
"Well, you can't take anything off."
"OK, so where do I put the rest of this?"
"You can't take anything off."
"Right, I understand that, but where do I put the rest of this?"
"Let me call a manager..."

All she had to do was push the override key on her console, but instead she felt the need to show me her IQ. Good ole' HD, when it comes to employees, they get what they pay for.
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Old 02-11-2008, 03:07 AM   #28
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What ticks you off about Home Depot & Lowe’s?


Same cashier, same self-checkout as my previous post... different problem.

So I went to get light bulbs, latex gloves, and some painter's rags. I know where everything is, so I figure I'll be in and out in 2 minutes, tops. I get everything I need, ring it all up... the total comes to $16.91. I put in a $20, the computer spits out a nickel and a system error. So the Idiot Cashier notices something's wrong, and tells me she has to get a manager. She walks over to the Pro desk, talks to a guy, then walks back to her computer and waits. The guy she talked to at the Pro desk walked over to a display, straightened a few items on it, went outside via one door and came back in the one next to it, stopped to flip some light switches on the wall, and THEN came over to the idiot cashier's computer. She asks him if Travis is still the on-duty manager; he replies that Travis has gone home for the day. Then she asks who the manager on duty is, and he tells her to call Tracy and walks away. Idiot Cashier has to walk around to the backside of her computer to look up Tracy's extension, then walk back around to the front to call Tracy. Tracy tells Idiot Cashier to call someone else. Idiot Cashier has to walk back around to the backside of her computer to look up another manager's phone number, and walk back around to the front to call. The call is made, and Idiot Cashier informs me that the manager will be right here, sorry for the wait. So 5 minutes later, the manager just happens to stroll up and ask what the problem is. Idiot Cashier explains that I didn't get my change. Manager asks if Idiot has figured up how much I'm owed yet, and Idiot replies the she hasn't calculated that yet. So the manager strolls over to me, looks at the screen, and reads the error message. Below the box with the error message, the screen still reads "Subtotal: $16.91". "$16.91?" says the manager, "Is that how much your change was?" I almost said yes. Clearly a manager who doesn't know what SUBTOTAL means needs to be taught a lesson, and I could certainly use the money... but no, I'm an honest fella. So I explain to the manager that $16.91 was my total, I put in a $20, I got back 5 cents, so I am owed $3.04. I'm hoping I haven't fried the manager's brain with all these numbers, and much to my surprise, the manager understands and instructs Idiot Cashier to give me $3.04 out of her till. 2 minutes later, after Idiot has figured out how to count to four, I walk out of the store with the correct change and an insincere apology, and without 20 minutes of my life wasted on a 2 minute shopping trip.
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Old 02-11-2008, 10:20 AM   #29
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What ticks you off about Home Depot & Lowe’s?


Oh geeze - where do I start? This could take weeks!!!!

Bottom line - I don't go there unless there is something there I need at an unbeatable price. I don't say much more than "HI" to the staff, especially since the incident with the kid who insisted on helping me wrench my back with plywood that weighed more than him. "I've got it, ok? Don't hurt yourself, tuffguy." Their hardware is JUNK, and that is IF they have what I'm looking for; they don't carry phillips waferhead machine screws. If they do have the screws, they don't have nuts to match. They DO have the whacky hardware that you see housewives use when their husbands are worthless and too cheap to pay a handyman. I returned a box of deck screws that I snapped 3 off in door trim - I taped one of the faulty screws to prove my return...there it was on the shelf a couple days later with the tape still on it!

ALWAYS disorganized. Every store has a different thrown-into-place layout. Faucets far away from plumbing, sinks next to lumber, door hardware next to electric and doors on the other side of the store. Heater filters seem to be seasonal, so they'd usually be with the Christmas stuff.

HERE is where Lowes is worse than Home De POT in something other than price - the EXIT doors. Lowes DOES NOT let you come in thru the EXIT doors, and they have 3 EXITS on one side of the store and 1 ENTER on the other side.


I gotta stop before it gets dirty.
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Old 02-11-2008, 05:22 PM   #30
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What ticks you off about Home Depot & Lowe’s?


I always get great service with a smile.

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