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Old 03-21-2006, 07:01 PM   #1
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vinyl window have we been taken for a ride???


Hi there, we recently had quite few double pane windows installed .

All of these were supposed to be with diamond gridwork on top and bottom. My question is all of these are supposed to be tripple gard plus which has 3 panes of glass with low e 2

I suspect this is not triple gard plus by heartland due to a few things

1. it has diamond grids ( so i am not even sure with the grids it would be possible as it would make the window to think i could be way off on this.

2. You cannot see a 3rd pane in there anywhere nor a rim that the middle pane would sit on.

I do have the original sticker taken from one of the windows that has on it

7/8" d/s low e
5- 40.08x25.26
32 ARG
Br W/G D/H slim sash
Glazed inside

The other sticker states
heartland windows
1400 double hung hwm-m-011
vinyl window
double glazed
low-E-squared
argon filled

.33 u factor
.31 solar gain coefficient
.50 visable transmittance
.12 air leakage


stats in the book we recieved says we should have received a unit with 10.00 ig ( insulating glass units)
Have we been taken for a ride on this one???


Last edited by marcus russo; 03-21-2006 at 07:05 PM.
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Old 04-22-2006, 03:11 PM   #2
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vinyl window have we been taken for a ride???


Some window constructions use thin film plastic as third glazing and UV blocking. Check spec sheet for details of construction.

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Old 04-29-2006, 07:07 AM   #3
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vinyl window have we been taken for a ride???


Marcus,

The information you provided indicates a dual - not triple - pane window.

If you think you actually bought triple pane - especially if you paid a triple pane price then you need to contact the window company and have them explain what is going on.
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Old 05-04-2006, 04:38 PM   #4
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vinyl window have we been taken for a ride???


Contact the window company as soon as possible. The longer you wait the more likely you'll get an answer not to your liking.
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Old 05-04-2006, 07:14 PM   #5
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vinyl window have we been taken for a ride???


Marcus says: "The other sticker states".........
"double glazed".



Isn't that the answer as to what style the unit is?
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