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Old 01-19-2009, 03:25 PM   #106
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TREX decking extremely disappointing


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Originally Posted by robertcdf View Post
I tell anyone that I meet that trex is not a good product. I warn that in the Colorado enviroment that brown turns to concrete gray. Sounds to me that they have not changed one bit.

As far as 50 decks a year... Easy... We dont do that many but I know a 1 man crew that can complete a 10x20 basic redwood in 1.5 days all by himself and they look better than any other contractor I have seen. He can do a 10x20 composite with a full flight of stairs in 2-3 days all by himself.

Still waiting for Chalk to post the links to Correct Deck CX failing... waiting... waiting... I doubt he can produce.
When I searched for CorrectDeck issues, I got numerous hits. (Among the discussions on other boards I found you again ardently championing Correct Deck CX.) So it seems CorrectDeck had mildew issues and introduced a revised product. Earlier customers got no satisfaction from the manufacturer. Trex has also updated their product - so what is the difference? I'm don't have a dog in this fight, I just want to add perspective. Its about managing expectations and looking at all sides. Wood decking is not environmentally responsible - since it is usually virgin lumber and lately often from rain-forest extraction. Most decks are gone and replaced in ten or fifteen years and I think its rather sad to cut down forests and throw them away a decade later. Composite decking comes in many varieties - only some of which have recycled content, but all of which require less maintenance than wood. You prefer CorrectDeckCX, and others tout Trex, Premier, or Timbertech or Boardwalk as superior. There is no perfect product - they all have drawbacks. They get too hot in the summer, or they are only available in short lengths, or they chalk, or they fade, or they have hollow cores ... etc. Choose the one that best fits your taste, wallet and environment and remember that its more like buying a car than a house. In a few years it will be used up and superseded by better things, so you need to get out there and sing, dance, and laugh on it now, to get your money's worth!

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Old 01-26-2009, 12:31 PM   #107
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TREX decking extremely disappointing


We put in a very large deck with Trex on our new home. We got two different lots of Trex which are significantly different. Our supplier did not even come out to look at the decking. Trex's manufacturer's rep told us that the lack of consistency is not a warranty item. Several thousands of dollars of decking look like a cheap job using left over materials.
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Old 01-26-2009, 01:22 PM   #108
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TREX decking extremely disappointing


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We got two different lots of Trex which are significantly different.
Was that not apparent at delivery? It is really the responsibility of the installer to make sure lots match. This is a common issue with all kinds of products, but one you need hammer out with your supplier before you install the product.

Fairly, the supplier should know if he is sourcing the product from different stocks there could be compatibility concerns. However, once you install it, you accept that it is adequate for your project.

If the color differences were not apparent before installation, I can understand why you're less than satisfied. How long has it been installed? Trex takes weeks to months (depending on exposure), to reach final tone.
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Old 02-16-2009, 05:00 PM   #109
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TREX decking extremely disappointing


Trex is an awful product.

My deck was purchase and installed in July 2005. The materials were shipped in 2 different deliveries. The first delivery was installed while we waited for the second to arrive. The second delivery appeared to be a different color and texture. When I called Trex; I was advised that the colors would adjust with exposure and was assured that the different products performance would not be different. Neither happened and the defects can easily been seen in photos

Did I mention that the deck is literally rotting out beneath my feet?
TREX decking extremely disappointing-feb-2009-transfer-046.jpgTREX decking extremely disappointing-feb-2009-transfer-044.jpg
I would like to know what my options are. My previous attempts to work with Trex Company have been very dissappointing and yielded no results whatsoever. I am considering legal action; now that Trex has acknowledged in a news release statement dated January 16, 2009 a "manufacturing problem' with products from its Fenley Nevada plant and that is isolated to parts of the west coast.
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Old 02-16-2009, 07:00 PM   #110
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TREX decking extremely disappointing


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I would like to know what my options are. My previous attempts to work with Trex Company have been very dissappointing and yielded no results whatsoever.
Last I heard, Trex was supplying replacement material only for defective product. Based on your photos, Trex should supply you with fresh material - although that won't help you with the labor. You should be aware however that your deck does not appear to be installed per the product spec - which requires a " gap between all boards (this is printed on every plank). This is a potential reason for your failure, because it impedes water from draining off the deck. There is a lawsuit in some stage of progress that you may be able to join, so you might search around for that if you want to try the legal route.

Last edited by chalk_hill; 02-16-2009 at 07:07 PM.
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Old 02-18-2009, 07:02 PM   #111
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Open statement to "lizrodelli". I do not disagree with your opinion of what actions to take in this matter, BUT. I used this method once at my local Lowe's store with a matter involving Whirlpool's Energy Smart Electric Water Heaters after I found that they were having massive problems with them and Lowe's was still selling them but were not warranting them. I had installed five (5) of these units that had failed. Would you like to guess who was taking the blame for no hot water? After entering Lowe's and handing out leaflets imprinted with factual information as to the problem with these water heaters I was promptly arrested and removed, nicely, from the store. After I was taken downtown I was informed I should have gotten a "parade permit" for this stores address and I could have done this. After posting bail, I immediately applied for a parade permit for this location for a 24 hr. period so I could hand out these leaflets legally. OH, did I mention that I had to walk seven miles back to the store? Remember, the police do not offer two way rides. It was worth it. Maybe my efforts weren't wasted, but Lowe's still sells these Whirlpool Water Heaters. Thanks, David
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Old 02-19-2009, 11:22 PM   #112
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TREX decking extremely disappointing


Cedar deck is easier to maintain than Trex. What a POS.
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Old 02-20-2009, 11:07 AM   #113
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In fact, with regard to our Trex decking color-fast problems, it has taken over 2 years for replaced board to come close to the original saddle color. To date, there's about a 20% difference; the new bds are still darker than the originals. It has been noted and understood that Trex product is horrible and should not be used. I wish I'd known that 3 years and $15K dollars ago! This is why Trex is liable folks, marketing materials make false and flat out untrue statements. This is why they settle thru class action. Good luck!
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Old 02-20-2009, 11:30 AM   #114
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It is understandable - expected even - that a thread propagated by disaffected Trex customers will hardly be a balanced discussion, and far be it from me to defend Trex for the way they have changed their warranty policies. As with ANY colored product, color variation is to be expected and when using recycled content this is only amplified. Mixing old and new is always fraught with peril and it is remarkable that you were able to integrate them at all (try that with carpet or tile!). I'm fairly sure the formulation on the product has changed in the interim as Trex now incorporates mildewcides. For those who simply need a place to vent - carry on. For those more open, I merely offer the counterpoint that I have seen and installed a LOT of Trex and for the most part it has far out-performed natural wood products in every respect.
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Old 02-20-2009, 11:40 AM   #115
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Chalk - I would agree but if you're in business to manufacture a product sold to the public, your marketing materials must state truthful facts. The whole argument regarding recycled product does not hold water as those caveats not adequately disclosed in terms of what the consumer should expect. Green particles sticking out, bubbling, warping, discoloration, delamination speak for themselves and this product should not be sold unless Trex disclosed fully, the shortcomings of the product. This in not a venting platform, but rather a post site so people can know which products to avoid. Hindsite is always 20/20.
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Old 02-20-2009, 01:54 PM   #116
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Originally Posted by gpraven View Post
marketing materials must state truthful facts. The whole argument regarding recycled product does not hold water as those caveats not adequately disclosed in terms of what the consumer should expect. Green particles sticking out, bubbling, warping, discoloration, delamination speak for themselves and this product should not be sold unless Trex disclosed fully, the shortcomings of the product.
I have had occasion to read lots of Trex promo and see a lot of the product over the last 10+ years.

I haven't seen any 'green particles' sticking out of planks for many years - that was pretty much confined to the first version made. Trex has become a lot more refined since then - more dense, uniform and wood-grained. I do see a surface "bubble" now and again, though I have never seen one grow or burst and when I've cut through one there was no void inside the plank. I either cut around them or return that plank. Don't install them.

I can't recall Trex advertising that perfectly uniform color was a product feature. They have always been up front about fading over time. Even when they were paying for complete deck replacements due to the "Nevada plant issue" color variation was never warranted. I did see significant color changes in that material, and in my experience it got replaced because of the other defects - surface deterioration.

Trex is not a laminated product, so it can't DE-laminate; I presume you are speaking to the deterioration issues and since Trex (like all the composites) is a pliable product, any "warping" is a result of framing defects.

Fifteen years ago, no-one expected their decks to be trouble-free and maintenance exempt, so its fair to say that composite decks have been somewhat over-hyped. There are literally dozens of variations on the market and its mostly capitalizing on ground that Trex pioneered.

I'm not excusing Trex PR or warranty service, just pointing out that its a moving target and as difficult as it may be to determine what the BEST product is at any time for any given location and need, it's all a big step ahead of where it started; with biennial deck refinishing as the norm. I think that's a healthy context to frame the discussion within.

As they say in car sales - your mileage may vary.
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Old 03-26-2009, 03:38 PM   #117
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TREX decking extremely disappointing


My husband and I have been doing a ton of research on what to replace our 800 sq. ft. of decking and 800 sq. feet of dock at our lake home. We first looked at Trex and went to the local Lowes Home Improvement center to see the product. They had three deck models of Trex outside and each one of them had spots of mold. We couldn't believe that Lowes or Trex would want to have this product look like that and expect the public to put down money to purchase it. It is much more expensive than wood and still has maintenance. We have looked into other 100% virgin vinyl products such as Eon and we are thankful that forums such as this one exist. We have now read that Eon doesn't carry the load it claims, and cracks in extreme cold temps.

We are now considering Brazilian Ipe wood. It is more expensive than pressure treated wood but has a tighter grain and can last over 25 years. We know we will still have to stain and clean it, but it should look great for years to come.

Buy carefully, and check the internet. We have found several products that don't live up to their claims.
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Old 03-26-2009, 10:30 PM   #118
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We are now considering Brazilian Ipe wood. It is more expensive than pressure treated wood but has a tighter grain and can last over 25 years. We know we will still have to stain and clean it, but it should look great for years to come.

Buy carefully, and check the internet. We have found several products that don't live up to their claims.
MADVS
While you are considering Ipe, don't forget that much of it is harvested illegally from tropical rainforests amid significant ecological destruction. While it is often claimed to be sustainably harvested (and some of it is) up to 80% is not. http://lieuallenindustries.com/brazilianipe.aspx
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Old 03-27-2009, 06:58 AM   #119
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TREX decking extremely disappointing


who installed this deck Ron?? Wheres the spacing??

Ive done a few jobs with Trex but I wouldnt want it in my house. Too soft. They're an ingredient away from having a good product
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Old 05-03-2009, 06:50 AM   #120
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TREX decking extremely disappointing


It is unbelievable how Trex can go on year after year ad-
vertising their deck material as "low maintenance". It is
anything but. It's a total nightmare! Not only is it splotchy;
it's the perfect medium for growing all sorts of flora -
in our case BRILLIANT ORANGE MUSHROOMS. We con-
tacted Trex and got the classic runaround: "send us a
letter describing ..." WE DID "Send us photos" WE DID
"With whom did you speak?" "He's out of the office ..."
"Let me transfer your call" "Who? No, he doesn"t work
here anymore" "Could you send us a photo?" "Have you
talked with your local distributor (they in the meantime
- now a couple of years - have ceased carrying Trex)?"
etc. My advice: if you're considering Trex for your deck,
MAKE TREX FOR THE BORDER ... unless you're considering-
starting a mushroom farm! Customer service? None
that we've witnessed. It too appears not easily main-
tained

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