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Old 10-09-2008, 11:53 PM   #91
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TREX decking extremely disappointing


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I have sent five polite but firm requests to Trex requesting a satisfactory resolution, but so far, I've been unsuccessful. With most of those letters, the offers have very slowly improved, but have fallen well short (~$1,000 short) of a full labor and materials replacement. I just wish I could figure out how some homeowners have been able to get a fair resolution (i.e., full labor and materials) and I have not.
How are you calculating labor and materials compared to them? In my area they use estimating software such as that used by insurance writers to calculate market rates. This should include removal and disposal of the old material, and incidental costs such as railings that have to be detached and reset if they impede replacement of the deck material.

I find their estimates to be fair (with some caveats) as long as the installer is set up for production and knows what he is doing.

It has been relayed to me that they are trying to avoid replacing any material that is not currently deteriorating - even if it from the same batch. I can only guess that this is to slow down their rate of expenditure to even up the balance sheet a bit, even though it seems a sure way to prolong the agony.

The best I can offer is that you detail your demands with as much documentation as possible and request the same from them.

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Old 10-10-2008, 09:57 AM   #92
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TREX decking extremely disappointing


Trex has offered to cover the value of materials for the entire deck, so that hasn't been an issue for me; it's been the costs of deconstruction, disposal, and installation that has been the sticking point. I have obtained three bids from Trex certified installers to do the work, which I submitted to Trex, but Trex has been well short of the lowest bid. I sent another letter yesterday, so we'll see. Unfortunately, the value of my wasted time and frustration will never be recouped.
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Old 10-10-2008, 11:45 AM   #93
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TREX decking extremely disappointing


Our office has been bombarded with complaints about defective Trex decking. We are filing suits against the company in various different states. The decking posted by sdsurfer is very typical. Our investigation indicates that Trex has known for years the design of this product is defective yet they continue selling it. They already settled one class action for the same discoloration/deterioration in 2004. We are interested in talking to others who have had similar problems as sdsurfer. If you would like to discuss your case, please contact me at: www.halunenlaw.com or nolan@halunenlaw.com.
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Old 10-10-2008, 01:26 PM   #94
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TREX decking extremely disappointing


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Trex has offered to cover the value of materials for the entire deck, so that hasn't been an issue for me; it's been the costs of deconstruction, disposal, and installation that has been the sticking point. I have obtained three bids from Trex certified installers to do the work, which I submitted to Trex, but Trex has been well short of the lowest bid.
Interesting. Over here they come up with an estimate (which includes all of they above) and I can accept it (or not). For the most part I am able to work within their numbers.

Apparently they need to expand the program to your state.
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Old 10-10-2008, 11:17 PM   #95
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TREX decking extremely disappointing


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All things considered, (and remember, I have no dog in this fight) I still think Trex is as good as anything on the market.
You must have you head in the sand if you think trex is as good as anything else on the market.

Try looking into these products in this order

Correct Deck CX

Azek Deck

TimbeTech XLM

All 3 of these are FAR superior to trex anyday of the week. In fact I would even go as far as to say that Hem-Fir would last longer than trex.
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Old 10-10-2008, 11:53 PM   #96
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TREX decking extremely disappointing


Everything has its pro's and con's.

Vinyl has its own issues. If you read around you'll hear the same complaints about Correct Deck as read here about Trex. I have had TimberTech problems that they refused to deal with too.

Contractors and builders all get sold on one thing or another by the local rep or promo. It all looks great when we walk away and for the most part, unless there is a problem we never see it again.

We're into about the third generation of composite decking now and they are getting better. Much of the differentiation is (unfortunately I think) straight out of the Good /Better/Best School of Marketing as various players try to cook up some plastic wood to carve some imaginary niche in what is apparently a very profitable enterprise. So, as usual, watch out for the low end products and the new improved breakthrough products and read the maintenance sheet carefully.

If you want Hem Fir, well, go right ahead.
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Old 10-12-2008, 10:14 AM   #97
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TREX decking extremely disappointing


We purchased Trex one year ago to replace our old pressure treated deck, about 300 square feet. When we bought our first batch to self-install, we ordered three planks short. Three weeks later we purchased three planks. They were darker than the original. We installed them anyway.

Today we suffer from the leopard spots. I thought they were from jet fuel because we live near Dulles Airport, VA and the spots were less apparent under the house eves. In trying to wash the deck, I moved the umbrella stand and noticed not one leopard spot under the round stand!

Also, the darker planks are not spotted.

I spray washed the initial installation three months after installing. The darker planks are still unaffected.

I will not approach Trex given their poor track record noted in this chatroom - I will try to clean and live with them until replacement - probably redesign and go to a tile on-grade deck perhaps - certainly do not want a repeat of the pressure washed wood.

Conclusion: Perhaps the manufacturering process is to blame for the initial planking we purchased.
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Old 10-12-2008, 11:56 PM   #98
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TREX decking extremely disappointing


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Everything has its pro's and con's.

Vinyl has its own issues. If you read around you'll hear the same complaints about Correct Deck as read here about Trex. I have had TimberTech problems that they refused to deal with too.

Contractors and builders all get sold on one thing or another by the local rep or promo. It all looks great when we walk away and for the most part, unless there is a problem we never see it again.

We're into about the third generation of composite decking now and they are getting better. Much of the differentiation is (unfortunately I think) straight out of the Good /Better/Best School of Marketing as various players try to cook up some plastic wood to carve some imaginary niche in what is apparently a very profitable enterprise. So, as usual, watch out for the low end products and the new improved breakthrough products and read the maintenance sheet carefully.

If you want Hem Fir, well, go right ahead.
You have PERSONAL experience with Correct Deck CX failing???? I would like to see this. I live in Colorado and it is VERY tough on ANY outdoor product. CX is the only thing that has held up. In fact I had an extra board in my garage and MOTOR OIL was spilled on it. I did not bother cleaning it as a test for OVER A MONTH!! it sat on the surface... Well just the other day I pulled it and cleaned it and used it on a set of steps. Cleaned up perfect and matches the new batch colors perfectly.

BTW I did not get sold on CD CX by ANYONE. I used it a few times and learned from personal experience that it is the best I could find (with all the features I am looking for)
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Old 10-13-2008, 08:40 AM   #99
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TREX decking extremely disappointing


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You have PERSONAL experience with Correct Deck CX failing????
My post says:
Quote:
If you read around you'll hear the same complaints about Correct Deck as read here about Trex.
The exterior shell of the CX is plastic not composite, so its no surprise that motor-oil does not stain it.

Everything has its pluses and minuses, be it wood, composite or plastic.
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Old 10-13-2008, 10:10 PM   #100
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The exterior shell of the CX is plastic not composite, so its no surprise that motor-oil does not stain it.

Everything has its pluses and minuses, be it wood, composite or plastic.
I have read around... I dont recall seing complaints about Correct Deck CX. Please post some links to complaints about CX falling apart. I have some in the harshest UV enviroment around and it looks just like new.
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Old 10-20-2008, 10:26 PM   #101
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TREX decking extremely disappointing


To update others on my experience with the Trex Corporation, today I recieved my sixth response letter. In the letter they admit that they fully replaced the failed decks (both materials and labor costs) through January 2008. After January 2008, they elected to enact a new policy of only replacing the failing material, and not covering removal, disposal, or installation costs. So bottom line, I will have to pay an additional $1,500 to fix the problem with their material failure, throwing more good money after bad.

Chalk Hill (or anyone else out there), are you aware of any examples of Trex covering labor costs after January 2008? Thanks.

-Frustrated Trex Victim
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Old 10-20-2008, 10:49 PM   #102
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TREX decking extremely disappointing


I have replaced at least 5 or six Trex decks this year. However, I don't know when the original purchase or claim was dated. Three claims that I can recall went back to the prior year.

I think Trex changed the warranty a year or so ago to "materials only". The original warranty was lifetime (if I recall correctly) and that may have changed a couple of times over the years.

What does your warranty say? They can change the terms all they want but it is only applicable going forward. Your warranty is whatever was promised at the time of purchase.

There is also the possibility that Trex is adjusting according to state law - so for example, CA may require less than AZ. No information - just thinking out loud here.
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Old 10-22-2008, 02:41 PM   #103
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TREX decking extremely disappointing


Much of our problems with the Trex product can be attributed to poor workmanship by a local contractor here who touts himself as a Trex 'specialist' who has built over 1000 decks in the past 20 years, or 50 per year. Yes, this number is impossible for a three person crue and we should have known beter. Avoid at all costs Joe Sporer aka 'The Deck Guy'! He is a shoddy operator who will change costs and not construct the framing of your deck to basic standards. He will not stand behind his work and refuses to perform warranty repairs associated with his work.

Now, the trex decking warranty issue is another matter and has been brought to the attention of Trex, Colorado BBB councils and local supply houses. The decking is splitting and has some separation issues after 1 year, extremely discolored thru fading (was saddle, now almost a powdery white color, and has foreign object protruding out of the planks. Trex has said this is normal in a recycled product, however we certainly weren't told this at time of purchase by Joe Sporer aka 'The Deck Guy' or the Deck Super Store in Denver, or anyone else we spoke to prior to choosing the Trex product. Of course having green plastic strands sticking out of new Trex decking is not acceptable and Trex should not sell a product they won't stand behind.

Who can help me learn more about the new class action lawsuit against Trex here in Colorado?
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Old 10-23-2008, 08:05 PM   #104
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I tell anyone that I meet that trex is not a good product. I warn that in the Colorado enviroment that brown turns to concrete gray. Sounds to me that they have not changed one bit.

As far as 50 decks a year... Easy... We dont do that many but I know a 1 man crew that can complete a 10x20 basic redwood in 1.5 days all by himself and they look better than any other contractor I have seen. He can do a 10x20 composite with a full flight of stairs in 2-3 days all by himself.

Still waiting for Chalk to post the links to Correct Deck CX failing... waiting... waiting... I doubt he can produce.
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Old 01-19-2009, 01:37 PM   #105
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TREX decking extremely disappointing


Hi All,

Do you have a deck made with Trex wood-alternative material?

Trex lost a lawsuit a few years ago because their deck materials didnít stand up as advertised. Now, other homeowners are seeing their Trex decks rot, warp and fall apart.

I work with a law firm that filed a lawsuit against Trex for misrepresenting their materials and then failing to help homeowners with repair costs. The suit represents everyone who has a deck made from Trex materials and are experiencing rot, warp or degrading of any kind. Anyone whoís experienced problems since 2004 can join. Itís worth checking out.

You can learn more about the case by visiting the Hagens Berman Sobol Shapiro website and selecting Trex Company under the list of Featured Cases.

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