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Old 08-26-2008, 02:06 PM   #76
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TREX decking extremely disappointing


Reply to Tank.
I have had over $3,500.00 worth of Trex installed. The material bought in Feb. 2005, for my front deck, is deteriorating. Not mold or mildew but flaking off of surface. This deck has had only clear water wash down with pure Walla Walla, WA. water. Trex sent two people to evaluate my problem and their report to Trex resulted in them offering me $380.84 for replacing 220 lin ft. of decking. My quote from Lumbermens for this replacement material amounted to $647.44. It will cost me another $400.00 in labor to dismantle and reinstall.---My back deck , installed late in 2005, has so far, shown problems on only 2 boards, 20 ft. long.---The problem starts with bubbling and then completely deteriorates by flaking off of surface material.--This was obviously a bad run of material, as several other decks of same time period have had exactly the same problem. Lumbermens have said they have been good about replacing the material but in my case they do not want to replace this much material. I have heard nothing from them since refusing their offer.Their warranty on their product is 25 yrs.--They want me to accept half price of material, do all the labor myself and sign a full and final release for all of my Trex decking. I bought 1540 lin. ft @Approx. $2.20 per ft. when doing my decks. The same material is now $2.60 per lin.ft.-- Your defence of Trex is objectionable as you obviously have never seen a problem such as a lot of us have had. Hold your comments until you have seen first hand the problems.-- MY ONLY SOLUTION IS JOINING A CLASS ACTION LAW SUIT WHICH IS SURE TO COME IF ENOUGH OF US SIGN ON. Until then my deck will be in plain sight for all to see and I will be placing personal notes in classsified inviting anyone intending to put down a Trex deck, to come see my UGLY TREX DECK!!!

Last edited by Leon L Olsen; 08-26-2008 at 02:10 PM.
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Old 09-20-2008, 03:15 PM   #77
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TREX decking extremely disappointing


A $10,000 Trex deck only one year old and full of black mold spots. I would be glad to sign up for a class action suit. Count me in.
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Old 09-25-2008, 06:21 PM   #78
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TREX decking extremely disappointing


hello,i am new,I thought i would check and see if anyone else is unhappy with trex,I was shocked at how many people are having the same problems,my deck is also one year this month,i have $11k into materials alone,my ballister are saddle color,i called and complained the week it was done,they said give it a year to fade evenly,well this is a year this month and it is worse.It is so bad some of them are like white,iam currently dealing with trex,they have offered to cover cost of ballister but no labor,we also have the same black marks all over everywhere,they also said it was mildew.This deck is 5 feet above ground,no trees around,and in full sun,how can it be mildew.I was thinking about getting my lawyer involved,this is still in the early stages with trex so we will see.If any one knows about this lawsuit let me know,why should trex keep screwing everybody!
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Old 09-25-2008, 07:02 PM   #79
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TREX decking extremely disappointing


I bought 1,500 sf of trex for a new deck also in 2004...Apparently, I too, got that bad lot of material....Within 6 months, the boards were actually just deteriorating away....No problem with spots, however!

I'll try to attach photos...

Anyway,the Trex Warranty company eventually sent in a guy and they provided a full lot of replacement boards and a small check....I had to remove and replace all the boards, but the new ones are much heavier and appear to be holding up great. My experience with their Warranty was ok considering....
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TREX decking extremely disappointing-trex-failure-1.jpg   TREX decking extremely disappointing-trex-failure-2.jpg  
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Old 09-25-2008, 09:14 PM   #80
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TREX decking extremely disappointing


That is about where we are at they want to settle for cost of materials/ballister only we are currently fighting over the black spots all over,they dont want to cover any labor but its unbeleivable that they are willing to pay for materials so quickly.That is why im not gonna settle so quick.
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Old 09-30-2008, 10:23 AM   #81
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TREX decking extremely disappointing


Our law firm is currently investigating Trex decking for defects resulting from molding and deterioration. If you or someone you know has had these or similar problems with Trex decking, please contact us about your situation at (612) 605-4098, infocenter@halunenlaw.com or www.halunenlaw.com.
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Old 10-03-2008, 10:57 PM   #82
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TREX decking extremely disappointing


I purchased and installed 532 sqft of Trex Brasilia in May 2005. By May 2006, several boards were deteriorating and flaking away. The product failure has continued to spread in area and severity. The regional distributor for Trex, OREPAC and the retailer, Parr Lumber Company, from which I purchased the Trex were aware of the product failure, however there was no product recall. In my research of this issue I also learned that the Trex Company had completely replaced other decks (materials and labor), both contractor installed and self installed, with the same manufacturing failure. However, I have been attempting to resolve this issue with the Trex Company for almost a year. Thus far the Trex Company has refused to pay for the removal, disposal and replacement of the decomposing Trex deck. They have refused to respond to my claim as they have to earlier claims. Replacing this deck amounts to about $9,000. Here are some pictures of my failed Trex deck.




Last edited by sdsurfer; 10-05-2008 at 12:05 PM.
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Old 10-06-2008, 12:49 PM   #83
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TREX decking extremely disappointing


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Originally Posted by sdsurfer View Post
I purchased and installed 532 sqft of Trex Brasilia in May 2005. By May 2006, several boards were deteriorating and flaking away.
I have been replacing Trex decks under their warranty program in Arizona for almost a year. Of all the decks I have inspected only a couple spring to mind that have been denied, with all the others being replaced (labor + materials) at no charge to the homeowner.

The only ones not covered were for color changes. As long as it was deteriorating as your pictures show, it was replaced. Most of the product I have been replacing seems to have been installed 2002 - to 2005.

For the record I have installed a variety of other composite decks and many of them have had their "issues". Trex has been better about dealing with their defects than some others I could name. They are all better than wood IMO (and I have installed tens of thousdands of feet of fine redwood and cedar).
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Old 10-06-2008, 09:56 PM   #84
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TREX decking extremely disappointing


To Newbie:

I totally understand where you are coming from. We installed our Trex decking in 2006 at the cost of $15,000. Today it is flaking, splitting, and rotting. We have had the same run around from Trex and to date they have given us an offer to cover the costs of the boards only. Of course, the rip out, haul out, and labor costs to replace the deck is ours to bear.

The only way to beat Trex is for homeowners to get together and start a law suit against Trex. And, to let others know, to beware and not throw their money away on a total worthless product.
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Old 10-06-2008, 10:42 PM   #85
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TREX decking extremely disappointing


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Originally Posted by Leon L Olsen View Post
Their warranty on their product is 25 yrs.--They want me to accept half price of material, do all the labor myself and sign a full and final release for all of my Trex decking.
My suggestion is that you send a polite and reasoned letter in response stating that you really want to like Trex decking and recommend it to all your neighbors and chatroom acquaintances, but that their offer is simply unacceptable because it requires you to pay twice to have their defective material installed.

From what I've seen, these cases can sit for 30-60 days while someone responds. If you don't get a response in that time, i suggest calling up and politely but firmly asking for a status report. This seems to have worked for a couple of my clients.

What region are you in? Who are you dealing with - a Trex Rep or a warranty company?
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Old 10-08-2008, 09:18 PM   #86
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TREX decking extremely disappointing


Do you suppose one should install a Trex deck for $15,000 and have it splinter, crack and flake within 3 years..............................and that is just a routine matter. Indeed, there is no product that is guaranteed for life, but a consumer should expect an expensive product like Trex, and a product Trex claims has a 25 year life.........to last more than 3 years.
Our deck is rotting and falling apart and Trex is only offering to replace some of the boards! They feel we should pay for the tear out, for the haul away, and for all the labor costs in a replacement deck.
What an incredibly pathetic company and everyone should be warned about conducting any business concerning Trex and their products! And, any reasonable and honest builder or contractor should make the problems clearly aware to their clients!
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Old 10-08-2008, 09:30 PM   #87
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TREX decking extremely disappointing


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Originally Posted by Patricia Folsom View Post
And, any reasonable and honest builder or contractor should make the problems clearly aware to their clients!
I have had occasion to see Trex decks I put down a decade ago - holding up just fine with happy owners. Not many wood decks I could say that for. It seems that Trex is making a 'first offer' that is far less than full replacement. Auto insurance companies do this all the time too. You don't have to accept it.
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Old 10-09-2008, 12:05 AM   #88
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TREX decking extremely disappointing


And, as an inspector for Trex, you have seen just as many that have failed.
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Old 10-09-2008, 06:07 AM   #89
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TREX decking extremely disappointing


The difference is that all the failed decking I have seen was manufactured in 2002 - 2004 (and supposedly all in one plant) AND Trex has paid to replace them.
All things considered, (and remember, I have no dog in this fight) I still think Trex is as good as anything on the market.
For clarification, I am an independent contractor and an inspector OF Trex, not FOR Trex.
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Old 10-09-2008, 11:29 PM   #90
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TREX decking extremely disappointing


Chalk Hill,

I want to thank you for sharing your insight on this topic. I sincerely appreciate hearing from a professional in the business about their experiences with Trex. I have sent five polite but firm requests to Trex requesting a satisfactory resolution, but so far, I've been unsuccessful. With most of those letters, the offers have very slowly improved, but have fallen well short (~$1,000 short) of a full labor and materials replacement. I just wish I could figure out how some homeowners have been able to get a fair resolution (i.e., full labor and materials) and I have not. Trex could very easily make this right with me, but so far they haven't really even tried.
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