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Old 05-28-2008, 07:40 PM   #61
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TREX decking extremely disappointing


Well I don't think it does any good to contact Trex but you might try the attorney a couple of postings up. I fought with Trex for 2 years and never got anywhere. Good Luck

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Old 06-24-2008, 09:25 AM   #62
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TREX decking extremely disappointing


I can tell you for an absolute fact that #1) there was a bad batch of Trex produced in a plant on the West coast a couple of years back and it got installed on approximately several 100 thousand decks before the problem was detected. #2) THE FIRST YEAR, Trex was standing by their warranty and replacing the deteriorated decks for Homeowners (INCLUDING ALL LABOR COSTS), with no more than a phone call to their 1-800 warranty department. #3) After the first year, or I guess after the money that was set aside for this issue was gone, they started getting a WHOLE lot pickier about what they would replace, and sometimes rejecting the claims entirely with no reasonable explanation. #4) Starting January 1st of 2008 they started their new policy of NEVER paying for labor costs and offering cash settlements to all Homeowners. #5) For some ungodly reason, the defective product is still being sold and installed on new decks today because there are claims out for brand new decks.

So... with that said, I am a firm believer that the entire company will not be around very much longer and I personally would NEVER use the product.
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Old 06-28-2008, 09:30 PM   #63
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TREX decking extremely disappointing


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Originally Posted by adj9777 View Post
I can tell you for an absolute fact that #1) there was a bad batch of Trex produced in a plant on the West coast a couple of years back and it got installed on approximately several 100 thousand decks before the problem was detected. #2) THE FIRST YEAR, Trex was standing by their warranty and replacing the deteriorated decks for Homeowners (INCLUDING ALL LABOR COSTS), with no more than a phone call to their 1-800 warranty department. #3) After the first year, or I guess after the money that was set aside for this issue was gone, they started getting a WHOLE lot pickier about what they would replace, and sometimes rejecting the claims entirely with no reasonable explanation. #4) Starting January 1st of 2008 they started their new policy of NEVER paying for labor costs and offering cash settlements to all Homeowners. #5) For some ungodly reason, the defective product is still being sold and installed on new decks today because there are claims out for brand new decks.

So... with that said, I am a firm believer that the entire company will not be around very much longer and I personally would NEVER use the product.
So true. We got some of the bad product. They did replace it, but with a different color than the original. I believe that is because the "Saddle" may have been the color of the bad batch. Also, they gave us $500 for incidentals. I am about to install the new product. Hopefully, it will last longer than 2 years.
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Old 07-01-2008, 09:45 PM   #64
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TREX decking extremely disappointing


To all of the people who think that the spotting they are seeing is a mold related issue. You are more than likely inccorrect. I too have a Trex deck and am seeing these spots which by nature if you look at them are similar in their morphology and spatial arrangement on the deck. After going through the cleaning route which only slightly helped. I start looking into this further and took a deep and exhaustive dive researching what this could be other than that of mold. I took a section of the deck looked at it under a microscope, after reveiwing the profile of the spot, it has become increasingly evident that we are dealing with an issue with the chemistry of the composite. The composite material is made with recycled plastic, usually of the Polyethylene variety and contains a variety of components that can make up the chemistry of the polymer. Since my background is in polymer chemistry, I realize many plastics have components such as plastizers, ozone and oxidation inhibitors that when exposed to outside elements such as UV can cause the pigments in the plastic to react thus causing a color change. I challenged my findings with a rather large cleaning outfit (CHOMPS) and they validated my thoughts and have been doing numerous testing experiments to prove this out. The bad news is there is no known solution other than to possibly put some type of sunscreen on the deck. I forgot to mention this - most of you who are seeing this problem have your decks located mostly in the sunlight during the day. I am not sure Trex knows this info I suspect they do. This is a big problem with no fix and I like others feel like I was sold a bill of goods and want information on any kind of class action suit I can join.
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Old 07-02-2008, 01:46 PM   #65
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TREX decking extremely disappointing


From my research, it appears that there was a bad batch of decking produced in a plant in the Pacific Northwest. It affected approximately 100,000 customers. The problem, not all of the bad was pulled from the market and continued to be sold.

Hopefully, my new batch is better. I will keep everyone updated. I will be installing to new deck in the near future.
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Old 07-04-2008, 03:48 AM   #66
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To all of the people who think that the spotting they are seeing is a mold related issue. You are more than likely inccorrect. I too have a Trex deck and am seeing these spots which by nature if you look at them are similar in their morphology and spatial arrangement on the deck. After going through the cleaning route which only slightly helped. I start looking into this further and took a deep and exhaustive dive researching what this could be other than that of mold. I took a section of the deck looked at it under a microscope, after reveiwing the profile of the spot, it has become increasingly evident that we are dealing with an issue with the chemistry of the composite. The composite material is made with recycled plastic, usually of the Polyethylene variety and contains a variety of components that can make up the chemistry of the polymer. Since my background is in polymer chemistry, I realize many plastics have components such as plastizers, ozone and oxidation inhibitors that when exposed to outside elements such as UV can cause the pigments in the plastic to react thus causing a color change. I challenged my findings with a rather large cleaning outfit (CHOMPS) and they validated my thoughts and have been doing numerous testing experiments to prove this out. The bad news is there is no known solution other than to possibly put some type of sunscreen on the deck. I forgot to mention this - most of you who are seeing this problem have your decks located mostly in the sunlight during the day. I am not sure Trex knows this info I suspect they do. This is a big problem with no fix and I like others feel like I was sold a bill of goods and want information on any kind of class action suit I can join.
You should check this site that I came across tonight.
http://www.lieffcabraser.com/contact...-trex-deck.htm
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Old 08-01-2008, 06:19 PM   #67
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TREX decking extremely disappointing


We purchased a model home with a Trex deck and moved in only two months ago. We realized immediately there was a problem with the deck. We filed a claim with Trex right away and the bright claim inspector came out today. Based on what I'm reading in these threads I'm not holding my breath though. The decks on our boards are literally rotting away - see photo from two months ago. The boards are ten times worse already since the photo. I wonder if we can go after the builder under the one-year home warranty if Trex fails to honor it's warranty.
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Old 08-01-2008, 07:53 PM   #68
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TREX decking extremely disappointing


Without question, Trex should honor the warranty. Your deck is beyond what others are experiencing.
I noticed that small pieces about a sixteenth of an inch or so have fallen off , as though the adhesive or the resin did not quite bond well with the wood chip or whatever material they add to the resin.
Now that the deck is bleached out, the black spots aren't as noticeable because the whole deck area looks spotty.
What an inferior product for the price I paid for.
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Old 08-03-2008, 03:05 PM   #69
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TREX decking extremely disappointing


adj9777 has it right--not only does the amount reimbursed change since the class action suit, the warranty is also shrinking. When we looked in 2003, it was said to be 50; when we built in 04, it was 25; when we hade one deck replaced in 07, we got labor too; claims now through Bright Serve offer half labor and new product that is currently drawing another class action suit. We qualify for the first New Jersey class action and are thinking of bypassing Brightserve to get full labor -- but lawyer and Trex legal will not return calls. Has anyone successfully sent a claim to Oregon claims and been reimbursed full labor to remove & replace? How long did it take? Any names & numbers? Thanks.
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Old 08-03-2008, 08:29 PM   #70
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TREX decking extremely disappointing


wow. i was researching what deck materials to use for next year. i will NOT be using TREX!

i hope their company rep reads this post and then realizes what bad PR can do to their bottom line. they need to fix their crap. so that we see majority "its wonderful" posts.. but 90% of what's out there is negative. that's gotta tell you something.
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Old 08-04-2008, 03:33 AM   #71
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People are beating up on Trex, but I gotta wonder if this is due to the fact that Trex is the most common product. I've heard that any deck that incorporates wood particles can have this problem happen. Here are pictures of the same thing happening to TimberTech: http://www.diychatroom.com/members/carebear-13783/albums/timbertech-deck-mildew-seen-lumber-store/.

People may want to consider fully synthetic decking if they want to guarantee mold-free deck.
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Old 08-22-2008, 05:27 PM   #72
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TREX decking extremely disappointing


My trex decking now 2 yrs old is decomposing, chunks are actually coming out of the boards! How are you doing with getting satisfaction from Trex? I am about ready to file paperwork with them for a claim. Please keep posting your dealings with the company everyone doing their research for new decking material should know where they stand with this product.
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Old 08-22-2008, 07:31 PM   #73
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TREX decking extremely disappointing


It is a shame so many of you have experienced such stressful time with these products. However, I am very glad you all have shared your story here. It will ensure many other people do not waste their hard earned money for these products. It may be very possible to get a Class action law suit against the manufacturers. At least get them to stop peddling trash to the consumers. I know several people that were going to buy Trex and I simply told them to check this site and do a little research. None of them bought it. They all went with wood. Thank you all again for sharing your story.
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Old 08-23-2008, 10:31 AM   #74
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Hii John

I would like to construct a building in the Lokandwala area..

Kevin Smith

Nebraska Drug Addiction
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Old 08-24-2008, 02:07 PM   #75
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I have decided to join 2004 NJ class action re: Trex deck -
anyone successful with filing form for class action ?????????

www.trex.com/legal/classaction.asp

As mentioned earlier, other folks have mentioned class action suits now being organized by:

www.lieffcabraser.com

and by a lawyer

jpizzirusso@cmht.com

I do not know anything about these 2 sites. Good luck.

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