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Old 03-31-2008, 08:27 PM   #46
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TREX decking extremely disappointing


Well I finally got word after trying for 20 months that TREX will not pay for the labor to replace the deck...They sent a check to the lumber yard to cover for new material but will not pay to have it replaced. I apparently will have to dig into my own pocket. I had 2 reps from TREX out to see there product since it was installed and they both said it was a bad batch (I wished I had a recorder) they however told me today it was basically my fault, that I shouldn't have installed it in the first place (some had blisters on them) and that part is true I will give them that I SHOULD NEVER HAVE USED TREX, because they won't stand behind there product. Every single butt joint has now split and the color of the deck has completely changed, not just faded but changed. I will never use there product again...

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Old 04-01-2008, 11:28 AM   #47
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TREX decking extremely disappointing


Does anyone have a Trex deck that hasnt fallen apart?

I built my 640 sq ft deck approx 18 months ago but it still looks new. I really hope it doesnt start to fall apart! Something about removing all the hidden fasteners with a drill from underneath the deck doesnt sound appealing to me. Also, I paid cash for my decking........yuck.
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Old 04-01-2008, 11:52 AM   #48
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TREX decking extremely disappointing


Have you been hiding under a rock for 14 years or did you just pick up plastic bags at the end of driveways?
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Originally Posted by lanispet View Post
Sad... i was involved in the recycled plastic lumber industry back in 1992-'94, and there really hasn't been much technological advancement since then... just better marketing.

If you want to go with plastic lumber, get pure recycled plastic (HDPE) for the decking, rather than a plastic/composite mix, then use pressure-treated for the structure... Just make sure to read the manufacturers info on the decking before designing the structure, because the biggest problem with HDPE lumber (other than cost) is the flexibility... Particularly in hot climates, it can't handle as great a span as composites or traditional lumber with the same dimensions. Aside from that, it has some great properties.
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Old 04-03-2008, 01:48 PM   #49
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TREX decking extremely disappointing


Hi all, I have 2 decks to build here pretty soon, since I will never use trex again and at this point I'm a little scared of composite decking does anyone have suggestions on a wood material that will hold up to Colorado weather and look nice but somewhat easily maintained. Thanks
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Old 04-05-2008, 08:12 AM   #50
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TREX decking extremely disappointing


All we're selling here is PVC. Azek Deck, Veka Deck, Timbertech XLM to name a few. Trex actually just came out with one called Escapes, it's priced way too high though.


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Hi all, I have 2 decks to build here pretty soon, since I will never use trex again and at this point I'm a little scared of composite decking does anyone have suggestions on a wood material that will hold up to Colorado weather and look nice but somewhat easily maintained. Thanks
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Old 04-11-2008, 09:36 AM   #51
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TREX decking extremely disappointing


Well...this is really interesting! My sister and her husband are spending over $80,000 on additions to their Greensboro, N.C. home. I went over there yesterday and found that the contractor was just completing a 12' X 20' Trex deck. My sister was totally excited about the Trex. It DID look good. Upon closer inspection I started seeing just a few black spots on one of the boards used on the railing. A few weeks ago when the company delivered the Trex boards, there were quite a few dark boards in comparison to the grey that she and her husband had picked out. It took her THREE weeks to get them to pick those boards up and replace them after having to eventually lose her temper and becoming very frustrated! But now she's HAPPY...hmmmmmm. When I saw the dark spots I was a little concerned, but not overly. I am planning a deck and talked with her contractor about giving me an estimate...he is not connected to Trex and builds what You want. I later came home and was up until 3:45 am doing my research because what I found was both shocking and very disturbing. Apparently my sis and her husband DID NOT do their research! What I found were first of all beautiful decks made of these beautiful composite products. Then I found this forum and read ALL the comments! I became very disturbed and continued to research through out the night. The more info I researched, the more shocking it was. MY final analysis is this:
1. These products have a LONG way to go before I would
build with this product.
2. Mold is going to be The problem until the industry can
somehow eliminate this terrible problem. Who in their
RIGHT MIND would use this product KNOWING that
there is a BIG possibly that big problems may be ahead.

3. Before I spend that kind of money on a product, I want
it in writing that I am fully protected against these
atrocities. But who would put themselves this through
this hassle after the info a complete research reveals?
I would be furious!
4.Composite Decking (at this point in time):

Just imagine spending $14,000 on a new deck only to begin seeing dark spots and possibly flacking and/or corrosion in a few weeks/months or just a year or two or maybe three...
NIGHTMARE!!
Bottom line for me: I'm sticking to WOOD! I know what I can do with and where I stand with wood.

Thank you for your time and, No...I am not employed nor paid by any wood products company or connected in any way with the wood industry.

Doug Smith
Asheboro, N.C.
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Old 04-11-2008, 01:05 PM   #52
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TREX decking extremely disappointing


I'm glad you researched Trex before buying it. I hope it works well for your sister because its extremely disappointing when it goes bad. I think you have made a wise choice. I'm thinking I need to consider wood again as well. .
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Old 04-11-2008, 01:51 PM   #53
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I'm glad you researched Trex before buying it. I hope it works well for your sister because its extremely disappointing when it goes bad. I think you have made a wise choice. I'm thinking I need to consider wood again as well. .
Thank you, TCI. I talked with my sister earlier and told her that I was going to go with something else and she asked why and i told her 'just my preference'. I didn't say anything to her because ...actually it's too late! Yes, hopefully she has no trouble, but.........I think she will eventually. Besides wood, I am also very seriously considering AZEK...more expensive, but the PVC is more of a 'maintenance-free product than anything else. Ck it out. http://www.athomect.com/decks.php
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Old 04-28-2008, 10:28 PM   #54
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TREX decking extremely disappointing


We had our deck built in 2002 and it looks absolutely horrible. I put a claim in with a Trex a few weeks but they want receipts from the lumberyard/dealer where the Trex was purchased. I even sent them 33 pictures of my deck including the boards that are badly cracked and all the boards have expanded so much that there are no longer gaps between them. The dealer does not have records back that far. Does Trex really think that the contractor would give me a copy showing the actual cost they paid for the Trex? I don't think so!! I am still trying to get them to reimburse us for the deck, but even if they do I still need to pay another contractor to install it. Any ideas on how to get them to reconsider my claim with "proper documentation"? Also any ideas on how to get them to give me a refund instead of more product because I DO NOT want to use Trex again. Any ideas would be greatly appreciated.

Thanks,
Maria
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Old 04-29-2008, 12:38 PM   #55
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TREX decking extremely disappointing


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Originally Posted by RiaTM View Post
We had our deck built in 2002 and it looks absolutely horrible. I put a claim in with a Trex a few weeks but they want receipts from the lumberyard/dealer where the Trex was purchased. I even sent them 33 pictures of my deck including the boards that are badly cracked and all the boards have expanded so much that there are no longer gaps between them. The dealer does not have records back that far. Does Trex really think that the contractor would give me a copy showing the actual cost they paid for the Trex? I don't think so!! I am still trying to get them to reimburse us for the deck, but even if they do I still need to pay another contractor to install it. Any ideas on how to get them to reconsider my claim with "proper documentation"? Also any ideas on how to get them to give me a refund instead of more product because I DO NOT want to use Trex again. Any ideas would be greatly appreciated.

Thanks,
Maria
Maria, you should not be required to provide anything other than an invoice showing that you had "Trex" installed by a contractor. The actual cost paid by the contractor is a moot subject. He simply provides you with a copy of the invoice that he gave you when the job was complete.

Also, you could send them, Trex, a message stating the kind of bad press that they are receiving on this and other forums. I would keep it professional as this is normally the best tone to use with large companies. If they get upset, they can close the case very quickly. You can read my posts above to see how I handled my situation.

One last thought. The way that you keep from having to depend on a contractor for invoices is to keep copies of your own. I have a large manila envelope that I keep every receipt for projects that I do to my home. I moved into my home in 1995 and have remodeled it completely. I have every receipt from every purchase that I have made. At one time, this was necessary for tax purposes. Now, I do it for this exact reason. The envelope doesn't take-up allot of space and I always have what I need if I have a problem with a product. Large companies always require proof of purchase, but they also know that few will have the invoice. This gives them a good reason to deny the claim. Don't give them an out.
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Old 04-29-2008, 10:42 PM   #56
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Quote:
Originally Posted by Handyman50 View Post
Maria, you should not be required to provide anything other than an invoice showing that you had "Trex" installed by a contractor. The actual cost paid by the contractor is a moot subject. He simply provides you with a copy of the invoice that he gave you when the job was complete.

Also, you could send them, Trex, a message stating the kind of bad press that they are receiving on this and other forums. I would keep it professional as this is normally the best tone to use with large companies. If they get upset, they can close the case very quickly. You can read my posts above to see how I handled my situation.

One last thought. The way that you keep from having to depend on a contractor for invoices is to keep copies of your own. I have a large manila envelope that I keep every receipt for projects that I do to my home. I moved into my home in 1995 and have remodeled it completely. I have every receipt from every purchase that I have made. At one time, this was necessary for tax purposes. Now, I do it for this exact reason. The envelope doesn't take-up allot of space and I always have what I need if I have a problem with a product. Large companies always require proof of purchase, but they also know that few will have the invoice. This gives them a good reason to deny the claim. Don't give them an out.
Thanks for the advice - I will keep on them. Our deck was actually installed by a friend who purchased the material himself. He never gave us any kind of receipt. All I have is the plan for the deck. I too keep copies of everything that was done to our home. Unfortunately we tried to save money by having it installed by a friend and get screwed in the end!! Oh well, I'll keep trying with Trex.
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Old 05-01-2008, 12:14 AM   #57
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TREX decking extremely disappointing


I posted this in another trex thread, too - I am a class action attorney investigating Trex claims. If anyone would like to discuss problems with trex decking (including mold, splitting, crumbling, discoloration, etc...), please contact me at: jpizzirusso@cmht.com
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Old 05-24-2008, 03:42 PM   #58
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I am a single mother of three boys and have wroked very hard to supply for my family... alone without any assistance. I had saved over 12,000.oo to pay for the size deck that I was wanted to build on the back of my home. I hd researched many products and when I deciede upon Trex I not only when to my local lumber store but contacted Trex and asked about any molding problems. I was told that they had never experienced this problem and if there was to be a problem I needed to remember that Trex has a lifetime warrenty. This was in 2000. With that guarentee and peace of mind I set forth with my plans for a deck and choose Trex. 12,000 dollars later I can find no one that will assist with my problem. As it stands every year it looks worse. I was even thinking of painting with KILZ then painting over it but I don't think there is anything that will adhere. My option to purchase a product that was maintenance free has become maintenance intensive. Can anyone give guidence. The joke appears to be on me .
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Old 05-24-2008, 04:32 PM   #59
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TREX decking extremely disappointing


I have decided to build my deck with Super Pro Dek (Vinyl!!!). There is actually a LIFETIME warranty on this and to clean?...wash off! Did my research. It is the most expensive decking, but should be well worth it.
http://www.arndtandherman.com/ Click on 'Products' and in the dropdown, select Super Pro Dek and browse awhile. Enjoy!

Last edited by smittynamvet@embarqmail.c; 05-24-2008 at 04:35 PM.
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Old 05-26-2008, 09:00 PM   #60
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TREX decking extremely disappointing


We are extremely dissappointed with this product also. For years, we have tried to remove all the spotting from the decking-even dirt won't wash off. We have tried to replace several pieces and have been unsuccessful in matching the piece because it fades so much. We filled out their compliant form, sent pictures and copies of all receipts only for them to say that discolorations/mold are not covered in the warranty. WE spent so much on this product and they are not standing behind their product. We don't know what to do???? Any suggestions??? Thanks.

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