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Old 10-12-2007, 06:40 PM   #31
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TREX decking extremely disappointing


Correct Deck CX... Any of the hollow boards suck when installing. I just finished up a crosstimbers deck and vow to NEVER install it again. I dont think I will even consider another hollow board.

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Old 10-12-2007, 10:56 PM   #32
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TREX decking extremely disappointing


This post is crap! Poster whined at initial post and never came back. Bury this.
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Old 10-14-2007, 08:55 AM   #33
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This post is crap! Poster whined at initial post and never came back. Bury this.
Ron
Um we arent even addressing the first poster anymore. Plus theres probably 10 other stories about how bad the stuff is. This post is golden for people who need to know the truth about composite
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Old 10-14-2007, 07:11 PM   #34
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This post is crap! Poster whined at initial post and never came back. Bury this.
Ron
This is one of those "get it off my chest" threads, Ron. The original poster probably had no intention of ever returning. There was no solution requested.

I will come back and let everybody know how my situation turns out. It would be good if all of the Trex threads could be combined into one. I am not certain this would be that easy to do, however.
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Old 10-25-2007, 11:53 PM   #35
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TREX decking extremely disappointing


I'm back!

As I stated in a previous post, Trex sent an independent adjuster out to look at my Trex deck. It was about two weeks ago.

Yesterday, I received a letter from Trex wanting to settle my claim. They will replace all of the decking (25 each - 6" X 20' pcs) and allow me $500 for installation costs and materials. While this will mean extra work for me, it is definitely a fair and equitable settlement. I will definitely accept their terms.
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Old 10-26-2007, 12:04 AM   #36
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TREX decking extremely disappointing


Handyman, if I were you I would sell the new decking they send you and buy a better brand of decking. Then you wont have to worry about it again.
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Old 10-26-2007, 10:17 PM   #37
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Handyman, if I were you I would sell the new decking they send you and buy a better brand of decking. Then you wont have to worry about it again.
Thanks for the advice, Robert. I will certainly give it some thought.

I can't see taking a big loss if Trex continues to cover their product. I know, I know, it costs me time and work if I have to replace it again. However, I don't have money to waste and time is plentiful when you're retired.

Last edited by Handyman50; 04-29-2008 at 12:42 PM.
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Old 12-30-2007, 11:12 AM   #38
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I live in sunny San Diego, my two year old Trex deck immediately began to self destruct plank by plank to the point where all sun exposed planks have signs of degradation. I would not buy this product again, unless Trex is willing to replace this bad lot of decking material.
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Old 12-30-2007, 10:15 PM   #39
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I live in sunny San Diego, my two year old Trex deck immediately began to self destruct plank by plank to the point where all sun exposed planks have signs of degradation. I would not buy this product again, unless Trex is willing to replace this bad lot of decking material.
Ernestoz, this is exactly what my Trex did after 2 years, also. Mine, however, is 90% under a covered patio. Therefore, I only had this problem on the outer edge of about 7 planks. It must have been evident to the "Adjuster" hired by Trex that the problem was going to get worse, since they replaced my entire deck (20'x12') and gave me $500 for expenses.

I went to the Trex website and sent their "Customer Service" a message explaining my problem. I remained respectful but firm. They took care of the problem within 60 days. As I said, they sent me a complete new deck and money to boot. I have nothing but good to say about their customer service. I hope the new decking that I received is new an improved.

One other thought. My original decking is the same as yours; Trex Accent: Saddle. They didn't send the same color this time. They sent Trex Accent: Winchester Grey. At first, I thought that it was a mistake. However, I began to believe that the color may have been the problem. The pigment in the color may be causing it to break down. Just a thought.

Sending them your pictures would help considerably. They would know that the problem is general, at least with the Trex Accent: Saddle. The pictures the "Adjuster" took of my deck looked exactly like yours. Your pictures are proof that your decking was installed according to their instructions, also.

Good luck!

Last edited by Handyman50; 12-30-2007 at 10:35 PM.
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Old 02-11-2008, 09:41 AM   #40
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We replaced an aging wood deck with TREX decking last summer (06). Within a few months, we had spots occuring all over it. Our experienced installer and contractor "had never seen it before". We had it gently pressure washed, and still, the spots continued to increase. By this May, the entire 3000 square foot deck had spots.
We tried contacting TREX, and were referred to their Insurance Claim company that handles all complaints. We were assigned a case number, but nothing was initiated. We had to make all phone calls and do all follow up. We subsequently learned from a supervisor within their system that three years ago, "one plant" produced an inferior product, but it was most likely "not out in the market any more".
We continued to seek assistance with diagnosis. The manager of our local supplier, Lumberman's, came on site and agreed, he "had never seen it before" and recommended that we get the TREX rep out to examine it. After some time, he came out and agreed, he had "never seen it before".
They brought out an Olympic Deck Stain removal product, and instructed us to apply it full strength, twice if necessary, to attempt to remove spots, which covered almost all of the entire deck. The men agreed that the spots appeared to be a mold that was coming from the interior of the product itself. We applied the cleaning product full strength, and were able to remove some of the spots, which were about the size of a nickel. Some still remained.
The TREX rep assured us that they would send out a professional to clean it again, but one never materialized.
We continue to be unsatisfied with the TREX product. We sought a complete replacement, but TREX said they had to use one of their own sub contractors, who refused to do anything until TREX agreed to pay him for the work. We sought an optional opportunity to replace the TREX with a product of our own choosing, but TREX refused.
TREX guarantees their product for life. They guarantee it against defects. However, we feel we have a defective product.
Most recently, we received a standard form letter from TREX indicating the problem absolutely was "mold" and "our fault" and "not their problem". We feel the claims TREX makes are false. We refuse to recommend the product to any of our contractor friends, and all who see the product at our home agree it is substandard.
It is disappointing that for such an expensive, life time guaranteed product, the company in fact does not stand up for it, it hides behind it.
We are curious if any others have had a similar problem. If so, we would consider a class action law suit.
It is a shame to have a brand new deck look poor and damaged, and to be making excuses to visitors about the condition of the deck.
Your deck just needs washed it comes off very easily with the right cleaner pressure washing is not recommended. Your experienced builder just doesnt know the product very well. Visit my website click on care we will be very happy in making your spots go away. trexgoldpro.com
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Old 02-14-2008, 01:40 PM   #41
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TREX decking extremely disappointing


Hello,
I installed trex in 2005, it is now splitting etc, trex is not working with us well, I am on the westcoast. There was a problem from their factory in Nevada, that is where our trex came from.
We would like to move forward with a class action suit.
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Old 02-21-2008, 09:16 AM   #42
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We installed a large Trex deck in approximately 2 and half years ago and it began to bubble and decompose within the first year in spots, The process continued to spread to other boards. The Parr lumber Company from which we purchased the material took no responsibility and the Trex Company sent their representative a company called brite serve to inspect the deck. They determined that the deck was indeed decomposing through no fault of our own. However, the Trex company has not yet responded to our request to replace the deck. Has anyone had any luck working with the Trex Company on replacing decks becuase of faulty material? I have pictures but could not attach it to this message.
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Old 03-28-2008, 07:18 PM   #43
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TREX decking extremely disappointing


TREX is giving me a new deck. The contractor starts on Monday. 18 months ago we installed 1,200 sq ft of Saddle Accent. 12 months later the sun-exposed planks are literally disintegrating. You can scrape the top layers off with your fingernail. They are showing dark spots (mold), warpage and significant discoloration also. This is a garbage product. I am stuck with TREX because that is what the warranty provides. But if I had another $12,000 to spend on another new deck it surely would not be TREX. I am hugely disappointed in this product. The company however stepped up and made good on their warranty. In this day and age, that's something to consider.
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Old 03-28-2008, 09:38 PM   #44
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We installed a large Trex deck in approximately 2 and half years ago and it began to bubble and decompose within the first year in spots, The process continued to spread to other boards. The Parr lumber Company from which we purchased the material took no responsibility and the Trex Company sent their representative a company called brite serve to inspect the deck. They determined that the deck was indeed decomposing through no fault of our own. However, the Trex company has not yet responded to our request to replace the deck. Has anyone had any luck working with the Trex Company on replacing decks becuase of faulty material? I have pictures but could not attach it to this message.
Yes, I sent them an email message on their website when our Trex began to disintegrate before our eyes. They sent an adjuster from Brite Serve to determine the problem, also. The adjuster determined that our decking was installed correctly and the degradation was no fault of ours. We installed the deck ourselves. Trex sent us new decking within weeks and $500 for incidentals. I would definitely rethink our decision to go with Trex, if we had it to do over again.

Last edited by Handyman50; 03-31-2008 at 07:14 PM.
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Old 03-31-2008, 03:51 PM   #45
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TREX decking extremely disappointing


Sad... i was involved in the recycled plastic lumber industry back in 1992-'94, and there really hasn't been much technological advancement since then... just better marketing.

If you want to go with plastic lumber, get pure recycled plastic (HDPE) for the decking, rather than a plastic/composite mix, then use pressure-treated for the structure... Just make sure to read the manufacturers info on the decking before designing the structure, because the biggest problem with HDPE lumber (other than cost) is the flexibility... Particularly in hot climates, it can't handle as great a span as composites or traditional lumber with the same dimensions. Aside from that, it has some great properties.

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