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Old 09-22-2007, 02:27 PM   #16
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TREX decking extremely disappointing


We have had a very similar experience with our TREX deck built in June, 2006. Very shortly after it was completed (within about three months) black spots started appearing all over the decking. We researched the Trex Website and saw that mold was a possibility. We used the two Behr products specified on their website and they did clean the spots. However, less than two months later they were back again. We must clean our deck every 1 1/2 to 2 months to get rid of the black spots. This is NOT what I call a maintenance free deck. We spend more time cleaning this deck than entertaining on it. It is very embarrassing when guests come over and ask about the spots. I will do my best to stop anyone I know from even considering TREX deck....period. We spent a lot of money on this deck under the assumption it would save us time in maintenance. What a joke! I realize that TREX does not offer a lifetime warranty but they do offer a 25 year limited warranty which includes defective material....which this is.

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Old 09-22-2007, 03:43 PM   #17
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TREX decking extremely disappointing


LOL, Trex is the 800 lb gorilla on the block, they are far from THE best product on the market, only the product that was early to market and therefore gained market share faster than anybody else. Move on from Trex, their day was back 1998 when they were revolutionary, now they are considered just one of the bottom ranking products in that field, there are lots of better products that have come along since then. Do a little research and get a much better product.

The composite industry is evolving and so is Trex, if you look into them you will discover they have a lot of other products derivative of their first one, so what does that tell you? Tells me the first one was usefull back in 1998, but like everybody else they are looking for a better product with each generation.
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Old 09-23-2007, 10:01 AM   #18
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TREX decking extremely disappointing


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Composite is a mix of plastic and wood. They fail even quicker because the wood in the composite rots out and the plastic gets brittle from uv damage.
I am involved in an insurance claim where a 7 year old Trex deck (that was cleaned 2-3 times per year with bleach/soap formulas) is to the point that a good Stomp will put your foot through the material. I am not saying this happens often as I don't have factual data other than that which is in front of me. I also cannot condemn composite decks in generla other than the fact that we clean a decent amount of them and after five years they are faded, scratched and look like hell.

If one is seeking something to last a lifetime, a viable option is ipe or one of the other hardwoods coming out of Brazil. Even these woods have their caveats. To maintain the look of the wood they have to be stained every year. They can also be left to turn gray. In my opinion, at least wood is natural to a backyard enviromet. Plastic, well, I personally would think twice before building something so sterile looking. I have to admit though, some of the newer composites are starting to look more realistic.
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Old 09-26-2007, 03:59 PM   #19
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TREX decking extremely disappointing


I am currently fighting with Trex to get them to replace a deck that was installed less then a year ago and is now FILLED with MOLD and is stained! They told me my deck was installed improperly, which it is not, and that I should clean my deck with a bleach based product. They didn't even bother to address the other issues I pointed out........how convenient.

I am currently reaching out to people who have had the same problems and hoping to get another class action lawsuit started. Please contact me if you are interested.... I can be reached directly at lizrodelli@aol.com.

Thanks!
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Old 09-26-2007, 05:30 PM   #20
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TREX decking extremely disappointing


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I am currently fighting with Trex to get them to replace a deck that was installed less then a year ago and is now FILLED with MOLD and is stained! They told me my deck was installed improperly, which it is not, and that I should clean my deck with a bleach based product. They didn't even bother to address the other issues I pointed out........how convenient.

I am currently reaching out to people who have had the same problems and hoping to get another class action lawsuit started. Please contact me if you are interested.... I can be reached directly at lizrodelli@aol.com.

Thanks!
Look Trex is still putting out a crap product that does not do what it is supposed to do. And everyone keeps saying that the new stuff is better... Guess not.
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Old 09-27-2007, 03:38 PM   #21
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TREX decking extremely disappointing


All composite decking (doesn't matter which brand you buy) is going to have a problem with mold. Out of the composites that I have worked with my two favorites would have to be trex and evergrain. The composite decking these two manufacturers offer are top notch in composite decks in my book. They offer some of the best looking deck boards on the market and both offer 25 year warranties. Doesn't mean the color of the deck is going to remain as good looking as when you bought it for the next 25 years. The sun takes its toll on composite decking. My advice to anyone considering installing a composite deck is to get some sample pieces of the deck your interested in and cut the piece in half. Keep one half inside out of the sunlight and the other half, place in direct sunlight and weather. After about a month compare the two pieces and see how much the piece in the weather has faded. I have seen composites totally change color (from a redwood to a grey in a matter of a month). Composites also tend to stain easily (oil, wine, ketchup, bar-b-que sauce are some examples) go ahead rub some on those sample pieces and see how hard it is to clean off.

For anyone who wants the best synthetic decking as far as appearance, durability, stain resistance, scratch resistance, mold resistance, warranty,blah, blah, blah, check out Procelldecking.com. It is the best synthetic deck board I have seen and doesn't contain wood fiber so it doesn't have the same problems with mold. One of the Draw backs is that it is more slippery than composites when it is wet. It may not be as attractive as some of the composites like trex, evergrain, and timbertech but it is the best looking synthetic deck that I have found in its class. The color of Procell decking doesn't tend to fade like composites do. Procell runs just a little bit more than composites do but to me is well worth the extra money. The prices change all the time but I want to say it goes for something like $3.00 a/l/f.

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Old 09-29-2007, 09:18 PM   #22
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TREX decking extremely disappointing


I am in the process of settling a claim with Trex. I installed a 12' X 20' deck two years ago. My son, who is a journeyman carpenter and electrician, helped me install it.

We used 20' pieces so we didn't have joints. It is installed on treated 2"X4" framing over a concrete patio. As I said, it is two years old and the surface is crumbling on the ends of about six of the planks. I can't wait to see how they turn it into my fault that their product is sub-standard.

Oh, believe me when I say that I am ready for a fight. There are too many fly by night manufacturers out there today. They get a good reputation, then get new management who decides to add to the bottom line. The outcome is the products go to h--l.

Last edited by Handyman50; 09-29-2007 at 09:26 PM.
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Old 09-30-2007, 12:04 PM   #23
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TREX decking extremely disappointing


Handyman50, try the tactic I am now using......give them lots and lots of negative publicity! Contact your local news outlets, tv and paper letting them know your situation and how Trex refuses to honor their warranty. Show up at trade shows with a nicely typed pamphlet showing your Trex deck and what a potential client can expect to happen to their deck if they choose the Trex material, be sure to hand these out near the Trex booth, go to Lowes and Home Depot and do the same thing. Write to the Better Business Bureau and contact your States Attorney Generals office and be sure to copy Trex on every email, letter, etc you're sending out. And make sure you contact Trex to tell them since they don't want to honor their warranty, that this is the course of action you will now be taking as well as a possible lawsuit. I just sent a rather long winded email to Trex explaining my next action, and guess what, I got not 1 but 3 phone calls in one day. I am not sure what the outcome will be, but I have contacted a few unhappy Trex owners who are willing to started yet another class action lawsuit.....we all can't be wrong and them right! I would be happy to send you a copy of my email if you are interested in using it to get Trex to do the right thing. Personally I would rather not waste my time suing......I will probably have moved by the time it gets settled so what I really want is to help as many people as I can! Please feel free to contact me directly if you want a copy of the email I sent Trex. Lizrodelli@aol.com
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Old 09-30-2007, 04:32 PM   #24
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TREX decking extremely disappointing


Thanks for the offer, Liz. I appreciate it.

I will wait to see what happens in my case, before starting a negative ad campaign. If they make it right, it is over. If not, get ready to rumble!

At least, I don't have the mold problem. Most of my deck is under cover. Also, we live in a climate that has minimal humidity. I can't imagine how it would be in the mid-west or south.

The surprising thing to me is, the end that gets the most moisture from my sprinklers, isn't deteriorating at all. It is the other end that has the problem. Of course, I noticed that these boards didn't look sound when I installed them. I decided not to be my normal picky self and let it go. This was the mistake. I should have returned them there and then.
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Old 10-01-2007, 09:31 PM   #25
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TREX decking extremely disappointing


My exp. with Trex is not good. I no longer use it. The regular old Lowe's brand of composite is easier to get and a more consistent product.

As for the mold, I have no exp. with it. I'm still a newbie.
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Old 10-05-2007, 10:56 PM   #26
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TREX decking extremely disappointing


Well, today an independent adjuster hired by Trex came to inspect my problem Trex decking. It is difficult to know when they are telling you what you want to hear or when you are getting the straight story, but I felt that he was leaning towards recommending replacing the entire deck. I wouldn't be surprised, since most of the pieces are bad on one end. This would mean extra work for me, but they also give you $500 for incidentals; screws, etc.

I will let you know how it all works out.
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Old 10-06-2007, 08:20 AM   #27
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TREX decking extremely disappointing


Too bad you cant get trex to replace the deck with something that wont simply fail/look bad again in 3 years.
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Old 10-06-2007, 04:03 PM   #28
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TREX decking extremely disappointing


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Too bad you cant get trex to replace the deck with something that wont simply fail/look bad again in 3 years.
You know, bigchaz, if I knew what I know now, I would have gone with good old treated wood. It would have saved me $300 and some work. Oh well, live and learn.
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Old 10-12-2007, 12:33 AM   #29
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TREX decking extremely disappointing


After using many different types of composites over the years. The only one that I would consider using today is Geodeck. Geodeck has fewer lignins in the decking which means less fading. The thing I don't like about Geodeck is that it is not a solid deck board. I have never used Geodeck but it is the only composite I might consider selling to a customer right now. I saw it advertised for $2.25 a linear foot.

I am still a huge fan of Procell PVC decking. It is by far in my opinion the best synthetic deck board out right now. It doesn't fade, stains clean right off, and is scratch resistant. (If you took a knife and really laid into it, for sure its going to scratch). But it withstands traffic wear really well. Check out their website. I think it is www.procelldecking.com. I think you'll be impressed.

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Old 10-12-2007, 10:54 AM   #30
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TREX decking extremely disappointing


Jason

There is a lot of consumer complaints over on Bob Vila's board about Geodeck just FYI.

I do like that the procelldecking people aren't trying to sell it as maintenance free like some of the other companies, their calling it "low maintenance" at least that's a start in the right direction.


Last edited by Barry M; 10-12-2007 at 11:00 AM.
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