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Old 04-16-2011, 12:59 PM   #196
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TREX decking extremely disappointing


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Originally Posted by CLANG View Post
I am posting some pictures of our deck in Northern Cal. The ends are crumbling, just flaking away. The surface is gone in many places as if the decking were made out of cardboard. Some portion are sagging and have lost significant amount of the decking material. My dad is a lawyer and I am wondering what is best way to proceed. An individual lawsuit or filing a claim. From what I can see a lot of people are not happy with the claim process.
All advice is welcome.
See photos.
I agree Trex decking is terrible. But it looks like your joists are equally as bad. Are they 16" on center. Dis you coat them, including end grain with water proofing made for that. Wish you well. Wood saw dust should never have been mixed with polymer. It is mold waiting to happen.

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Old 04-16-2011, 01:04 PM   #197
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TREX decking extremely disappointing


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I designed and built a Trex deck in 03. I noticed the top surface deteriorating after the winter of 08. I now have quarter and dime sized pieces coming off. The independent adjuster came out to do the inspection after I contacted Trex about the problem and was promptly given an offer of about $2600 to replace the materials, no labor but $176 as per the class action suit stipulations. (That amount won't even cover the beer required to strip off the old material and replace with new.) Labor is not part of the warranty so now I have to double MY work to strip and replace. I chose Trex to save me maintenance and I'm getting too old for this! I am GLAD I did not accept before verifying the cost to replace as Lowe's was $1300 higher than their offer of what Trex said was "average cost of materials in my area..." I sent in 2 separate quotes and am waiting on their reply. "Trust but Verify" - ronald reagan.

I live in SLC, Utah and we get all kinds of weather but are semi-arid so the summers are hot & dry; low humidity = no mold issues. From all the moldy threads, I expect these comments on mold to come from high humidity climates(?).

I am considering alternate manufacturers for composite decking to replace the Trex. In all the googling, it appears most if not all composite manufacturers have had their problems. However, I have talked to a contractor that has built scads of decks with no complaints from his customers for over 10 years using Choice Deck product. Anyone want to weigh-in on this product??

What I did not like about Trex (apart from the disintegration problem) is there are pieces of metal; like bits of aluminum (1-3 mm), in the decking materials. Definitely a QC issue as it's supposed to be just wood and plastic; right? As it further deteriorates, I keep finding other bits of 'foreign' materials in the product...

Anyone know if the NEW trex is any better? The rep at Home Depot says Trex has fixed the process problems. Once burned, twice shy.
There are so many problems with Trex I don't understand why a reputable company like Lowes sells it. I guess the profits are more than lawsuits. And homeowners ultimately loose.
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Old 05-10-2011, 11:19 AM   #198
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TREX decking extremely disappointing


My front stairs were built in 2008 with Trex... the mold spots you mentioned appeared in spring of 2009. Not knowing others were having this same problem I've treated it somewhat each year at this time (mid May2011) by simple water only pressure washing using a small electric pressure washer (1800 PSI). The spraying needs to be done tediously slowly. My 12 stairs and 2 landing take about 2 to 3 hours to pressure wash. The bad news is that the spots re-appear again in a few weeks. It is a bad visual... when guests leave my home they look down at the deck and typically say... "hey... it must've rained.... there are water spots on your front stairs". My Trex deck material color is sorta greyish. No picture is available but it ALWAYS looks like a brief shower just passed. Hopefully this post will help someone else know of this problem before they pick a Trex product for what for me was to be a pleasant entry to a new house. I'm going to search for other ways to post this same information and see what others have done.
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Old 05-11-2011, 05:58 PM   #199
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TREX decking extremely disappointing


The problems with Trex product and customer service have not changed. My deck is less than two years old and I have long black areas on several boards near the door and a whole raft of white boards. Cleaning with the recommended product failed and questions/calls to customer service were of virtually no use if they were answered. Surely there must be many better products and companies
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Old 05-11-2011, 07:59 PM   #200
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TREX decking extremely disappointing


i was just at the trex site after reading many of the posts. says they have a 25 year limited warranty for residential but not staining. trex transcend is warranted against grease and food stains. still a load of crap. i bought a house that has some type of composite decking on the enclosed porch. it has stains all over it. oh well, its probably trex.

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Old 05-18-2011, 01:03 PM   #201
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TREX decking extremely disappointing


I have the same problem with my trex deck which was intsalled 2009. it has the spots all over it. I thought there was nothing I could do, but after reading your account I will contact them and try to get this corrected. It looks really ugly, and for the expense it is extremely disappointing. If I am not satisfied with their response a lawsuit may be in order.
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Old 05-28-2011, 11:16 AM   #202
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TREX decking extremely disappointing


Preparing to open our pool for the holiday, I started washing out the bird droppings using a hose and hand scrub brush.

The droppings came right off, but then I notice all the water turn green.

I looked close, and in the pores of the Trex was black stuff. Apparently it is mold.

I did a search "mold on Trex" and bingo this forum came up.

I see I am not the only one that is disappointed with Trex.

Thanks for answering my question....
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Old 05-29-2011, 08:06 AM   #203
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TREX decking extremely disappointing


We too are having terrible problems with Trex. The mold and mildew multiply despite our attempts to clean it -using products and methods that will not nullify the warranty. Have you had any luck with dealing with Trex? The company is giving us no real suggestions other than using bleach - which is against EPA and OSHA guidlines. We are contemplating suing in Small Claim Court even though the limits are below the cost of our deck.
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Old 05-29-2011, 05:16 PM   #204
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TREX decking extremely disappointing


This morning when it was cool, I got out the pressure washer and hit the Trex.

Some of the mold came off.

Looks a little better.
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Old 05-30-2011, 11:59 PM   #205
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TREX decking extremely disappointing


I had a 20 year old redwood pool deck replaced with Trex in 2004. It lasted 2 years and began flaking. Entire deck was replaced by Trex (under warranty) including removal, replacement material and labor. House deck was replaced with Trex in 2005. It failed in 2009. Trex replaced material only. Now my 2nd generation Trex pool deck from 2007 is showing signs of similar flaking and peeling. I welcome any suggestions as to how to proceed with the Trex company.
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Old 05-31-2011, 07:12 AM   #206
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A lawyer.
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Old 06-06-2011, 10:34 PM   #207
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Nice to find this site, I am about to install 1700 sq/ft and was looking at Trex, will go with wood. Thanks to all
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Old 06-08-2011, 09:55 AM   #208
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TREX decking extremely disappointing


We put down a 1500 sq. ft. Trex deck about four years ago. about half of it is uncovered on the north side of the house and the other half is in a screen in area. The rational for using a composite was that since the screen in porch, which is substantial, is built on top of continuous deck, the longer-lived product was preferable. It has been "OK". It did grow mold close to the house, and even some moss as well but that would be expected on wood as well. Grease spills from the grill also stain, but I suppose that would be the case for wood as well. I scrubbed it with a composite deck cleaner product from HD and then lightly pressure washed it and it came up looking "OK". Certainly not "as good as new."

All things considered I wish we had gone with wood even though the Trex has not failed or performed out of specification. I like the feel of well maintained wood under my feet instead of plastic, and it does not seem like it would have been all that much more maintenance.
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Old 06-08-2011, 12:56 PM   #209
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TREX decking extremely disappointing


I did put in 1200 sq ft of Trex in 2008. So far the only complaint are the dark mold spots. They are not really noticeable until it gets wet. If I had to do it again, I would have done IPE
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Old 06-09-2011, 10:45 PM   #210
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Here is website of mfg of HDPE synthetic wood that has the answers.
http://www.epsplasticlumber.com/inde.../11/lumber.cfm

I found it while looking for alternate material thanks to all of your writing about out problems. Definitely will not use Trex. Thanks.
Phillip
psh877@gmail.com

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