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Old 09-10-2010, 07:20 AM   #181
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TREX decking extremely disappointing


Here is an account of my experience with TREX deck materials. Last year, I built a small deck (5.5 ' x 7.5') and stairs using the TREX Accents composite material purchased from RONA. This material is substantially more expensive than pressure treated wood. It consists of recycled plastic and saw dust; it is a homogeneous material. The reason I chose this material is that it was presumably maintenance free. It also offers the advantages of being stable (does not shrink) and it is splinter-free and can therefore be walked on with bare feet. On the downside, it still required a supporting structure made of pressure treated wood, and the joist and stringer spacings recommended by the manufacturer are tighter, which added to the material costs and construction time. The manufacturer's installation recommendations were followed. Special (read expensive) fasteners were also used to hide screw heads.

One year after construction, the deck was largely covered with black spots which continue to grow in size and numbers. It appears to be mould. Interestingly, the most affected areas are the ones where the decking boards are textured. (Note: The Accent boards are textured on one side with a wood-grain pattern and smooth on the other side. I chose to expose the textured side for the decking and the smooth side for the top rail of the guards). Vigorous cleaning with a warm mild soap solution has not been successful in removing the spots.

After some research on Internet, I have found that I am not the only TREX decking owner with mould issues. An explanation offered in a discussion group suggests that the saw dust could be sustaining the mould growth.

I have been in touch with RONA about the issue and was given the contact information for Nicholson and Cates (www.niccates.com) who is the TREX supplier to RONA. A person at Nicholson and Cates has sent me a 'recipe' for a cleaning solution. This person swears that it is effective and only needs to be done one or twice a year. However, the 'recipe' includes bleach, which contradicts the TREX cleaning recommendations. I waited to have the meeting with the local representative before using the 'recipe' since that course of action would be the excuse not to honour the TREX 25-year warranty. Btw, the warranty is worded in such a way that one would be lucky to get any consideration as a result of non performance of their product.

Another clue that there have been problems with TREX Accents decking is that the Building Materials Manager at RONA showed me a new TREX product with a different design. Unlike the Accents product which I used, the new product is not homogeneous. It has an outer layer of plastic. As I understand it, this outer layer does not contain saw dust.

After a month, and numerous phone calls, I succeeded in scheduling an appointment with the Nicholson and Cates local representative, Mike Lummack.

Mike brought a container of Thompson’s deck wash and demonstrated how to use the product on a step. It involved spraying generous quantities of deck wash, rinsing with water, but no scrubbing. The result was impresssive. The cleaned area looked like new. A few days later, I did the whole deck and it looked great. However, two weeks later the black spots were back. I passed on this information to Mike and RONA, and have yet to hear from them.

In my view, a deck that needs to be cleaned every two weeks does not make it a ‘low maintenance’ deck. Like many other posters in this discussion group, I am very disappointed in the TREX product, and will certainly not be recommending it to anyone.


Jean Laframboise, P. Eng.
Registered Home Inspector
Ontario Association of Home Inspectors

www.inspecres.ca
Ottawa, Canada
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Old 09-15-2010, 03:21 PM   #182
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TREX decking extremely disappointing


My husband and I decided to replace a wood deck that had been on our home for 15 years. I was so excited to be able to purchase Trex decking because of its warranty and it's no maintenance guarantee.

What a joke? Within two years our deck started flaking and peeling. I thought it was something we were doing because we do pressure wash our deck once or twice a year. I looked on the internet and I was so surprised to see all the complaints.

I saw the claim form on the internet and filled it out and mailed it in to Trex, along with pictures and everything required by the claim form, i.e. proof of purchase, etc. Two months later a representative came and looked at the areas. More than two months went by and I got a letter in the mail that they will reimburse me $900.00 dollars for the "bad" places on my deck (we spent several thousand dollars for the deck).

So basically Trex will give me money to replace the boards that have rotted by flaking, peeling and warping - but they pay no installation. Trex also prides itself that the deck doesn't change color - my deck has changed dramatically in color and so the new pieces will not match - won't that be pretty! Since they came to my home, more boards and railings have started the same process. When I talked to the claim representative today, he informed me that I could submit a new claim and another inspector will come out and we can start the process over. It is very apparent that the whole deck will start the same flaking process.

Why don't they just replace the whole deck now and save the time and expense of more claim forms, more inspections, more paperwork, more waste of time.

I WILL NEVER RECOMMEND TREX TO ANYONE! If I had the money, I would rip it out. My neighbor was going to put Trex in and after she came over and looked at mine, she changed her mind.

I also have the mold effect going on too! What a terrible product - It's a shame that Trex is allowed to still be in business and take advantage of people. It's a big fat joke!
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Old 09-16-2010, 11:27 AM   #183
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TREX decking extremely disappointing


All this really goes back to having plastic in direct UV light. Doesn't matter if it's decking or fencing. They will degrade. Period. I put up a nice white vinyl fence at my wife's behest because it looked so clean. After three years in the sunlight, my dog was able to run through the fence because it became so brittle. Nowhere did I read a disclaimer that told me to oil consistenly. I'm back to wood. No wood substitutes for me.
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Old 10-12-2010, 07:03 PM   #184
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TREX decking extremely disappointing


I am posting some pictures of our deck in Northern Cal. The ends are crumbling, just flaking away. The surface is gone in many places as if the decking were made out of cardboard. Some portion are sagging and have lost significant amount of the decking material. My dad is a lawyer and I am wondering what is best way to proceed. An individual lawsuit or filing a claim. From what I can see a lot of people are not happy with the claim process.
All advice is welcome.
See photos.
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Old 10-12-2010, 10:12 PM   #185
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TREX decking extremely disappointing


We have 2 Trex decks, and we recommend that noone use this product! As numerous previous posts testify, it is an inferior material. Not only do black spots appear that cannot be removed, it bubbles as well. The company won't accept responsibility, other than offering a myriad of reasons why it must be the homeowner's fault. I don't know what material we'll use on our next deck, but I can tell you it will not be Trex. Save yourself a headache and avoid this product.
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Old 11-29-2010, 12:30 PM   #186
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TREX decking extremely disappointing


Try timbersil. It is a great product. Class A fire retaradant and completely non toxic (has an EPA certification to this effect). It also looks like wood and resists warping, splitting etc.
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Old 11-29-2010, 01:06 PM   #187
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TREX decking extremely disappointing


The company is still in business.
I think if consumers all demanded a full warrentee on their defective product the company would be out of business.

The sawdust has the vulnerabilities of rotting, just like any wood, and the plastic doesn't hold up to UV exposure(in the current formula).

Who knows if dipping the boards will help.
Hope they produce a new acceptable product for new customers, and are able to satisfy their previous ones.
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Old 11-29-2010, 04:34 PM   #188
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TREX decking extremely disappointing


I know that there are differences in the wood/plastic ratio in the manufacture of these boards. Obviously the product with less wood is more expensive and a better product, but even the cheapest composit decking is expensive. As a result of this thread, I won't buy Trex.
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Old 11-30-2010, 09:49 AM   #189
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TREX decking extremely disappointing


It's distressing to read about all of the issues with this product. I did enjoy seeing the ad at the bottom though...
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Old 12-18-2010, 01:11 PM   #190
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TREX decking extremely disappointing


I have installed Trex decking based on the manufacturer's claim of mainenance free material. After two years, the dreaded spots have occurred on all but two of the boards purchased - they are still very close to the appearance when originally installed. I probably would not have been as disturbed if all the boards experience the same problem, but....

Trex is denying any problems. We had the 'inspector' arrive and do his thing, filed the report, and then the letter came. Sorry. Then to add insult to injury they offer to sell cleaning solution at a discount.

Simply stated - if Trex would provide decking to match the performance of my two boards i would be satisfied. The difference is too extreme to be 'slight discoloration'. I would not recommend this product to anyone. Furthermore, my son is a builder and he stands behind the same conclusion. The product we purchased is defective but Trex will not stand behind it.
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Old 02-24-2011, 07:11 PM   #191
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TREX decking extremely disappointing


We are going to install a roughly 400 square foot deck this spring. We had been leaning towards Trex or like composite. After doing some research we are now leaning towaed ipe. Does anybody have positive feedback on Trex or negative feedback on ipe?
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Old 02-24-2011, 07:25 PM   #192
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TREX decking extremely disappointing


IPE would be the ultimate choice if price is no object. Keep in mind that this wood is extremely dense requiring pilot holes before screwing it down. You can seal the wood if you like, oil it, or do nothing at all. IMO it is by far the best decking material out there. I can link some pictures from the pro painting site showing a properly finished Ipe deck. Its amazing looking.
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Old 02-24-2011, 07:39 PM   #193
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Here it is

http://www.painttalk.com/f24/last-de...-2010-a-12143/
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Old 04-03-2011, 03:38 PM   #194
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TREX decking extremely disappointing


KHL - I just happened across your post and was wondering if there was ever any resolution. I realize your post is old, but, we recently (last year) had a new Trex deck installed - to replace an aging wood deck - and are starting to have the same issues. I'd be interested if anything ever came of this or if there is still interest in the class action suit. We haven't contacted anyone yet - just looking around for possible solutions. I hate the idea of having to file a lawsuit against a company to get something accomplished, but, if we run into the same roadblocks you have - it may come to that. Thank you!
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Old 04-13-2011, 09:13 PM   #195
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I have the same mold problem on my 2009 deck in michigan. Did you get any futher with them? Tom in a2 mi

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