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Old 01-19-2009, 01:36 PM   #16
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Trex Decking Discoloration


Hi All,


Trex lost a lawsuit a few years ago because their deck materials didnít stand up as advertised. Now, other homeowners are seeing their Trex decks rot, warp and fall apart.

I work with a law firm that filed a lawsuit against Trex for misrepresenting their materials and then failing to help homeowners with repair costs. The suit represents everyone who has a deck made from Trex materials and are experiencing rot, warp or degrading of any kind. Anyone whoís experienced problems since 2004 can join. Itís worth checking out.

You can learn more about the case by visiting the Hagens Berman Sobol Shapiro website and selecting Trex Company under the list of Featured Cases.
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Old 01-20-2009, 11:39 AM   #17
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Trex Decking Discoloration


Re: Contacting Trex-this might help or not, but it's worth a try. Try the website planetfeedback.com. If Trex is listed on there, you may be able to send a letter directly to the people at the top before it's ignored and dumped by someone further down the line. Also, you can post your problem there for other consumers to read as well. I'd also go ahead and file a formal complaint with the Better Business Bureau. They'll then contact Trex about your problem as well. Sooner or later the fools at Trex will figure out that if enough people hear about their antics they'll have to either make good on their warranties or close shop.As a final thought, consider contacting you state consumer protection department to see if the might persue the problem.
They say that if you throw enough of it against the wall, some of it is gonna stick, so keep throwing & good luck!
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Old 01-20-2009, 10:23 PM   #18
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Trex Decking Discoloration


There was a question earlier about staining Trex decking. While I don't have the definitive answer, I think generally you cannot. Correct me if I am wrong, but doesn't Trex come in a variety of colors?
Personally, I would not use any sort of composite for decking.
When Trex and similar products first came out, I could only guess that the longevity of the product might be suspect. It was terribly expensive, and in this part of the world they wanted a Trex installer to do the job. That may have changed now, as this was quite some time ago.
At the time, my son and I were doing wood decks, with red cedar on the surface. Last I heard they were all still good. One of the main Vancouver area lumber yards has several big pictures up on their wall of several of these decks. I have long retired from that business, but it is often interesting to see just how good, or bad as the case may be, some of this new technology really is.
Sometimes you just can't beat the real thing. Especially when it is 1/3 the price!
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Old 08-29-2010, 05:36 PM   #19
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Trex Decking Discoloration


It is unfortunate about the discoloration but count yourself lucky. Many consumers who got material from the Fernly Nevada plant discovered that the material only last about 3 years. WE are on our second deck and after 6 years it needs full replacement. Now Trex is willing to replace the boards but no help on the major cost of labor to install, screws, disposal of all the rotted boards. We have over 3000 feet and am looking for new material if Trex will refund my retail value. The class action suit seems to have given them a spring board to deny claims or provide minimum satisfaction. Along with the discoloration you can expect the surface to turn to dust as the grain disappears and then the flaking. To anyone who will listen, do not buy Trex material.
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Old 09-29-2010, 04:00 PM   #20
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I am a market researcher, looking into Trex. If you'd like to share your story (and be heard by Trex), please contact me at danni16@comcast.net - I have a few questions about your good and bad experiences.

And thanks! I'd be pleased to hear from you.

Best,

D
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Old 12-09-2010, 03:20 PM   #21
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TREX has just denied my claim for the second time. They have written into their warranty that variations in color and stains are specifically excluded.

After my contractor installed the deck of Brasilia, the most expensive product, (I was out of town and didn't see it until too late) I noticed that it contained 2 different colors of planks. Turns out, 12 foot boards were one color, 16 ft boards are a brighter color. This gives a striped appearance that TREX denies is a problem. TREX will not admit there are dye lots or any variation in color. They do not advise buyers to watch for variations.

At this point the deck is less than 6 months old and hasn't begun to show aging effects described in other posts (splitting, etc) EXCEPT black spots all over it.

I met with a Boise rep who promised to write customer service a letter. Do you think he didn't know what the warranty policy is?? NEVER did he state that variations in color are not covered in the warranty, nor did he say that they are par for the course. He made me think that with his imput and photos I might get some relief. Of course, you don't get a copy of the warranty when your contractor buys the product!

He also explained that the black stains were a result of tannins coming to the surface when anything (a chair, a leaf, for instance) sits on the surface. The tannins originate in the wood used to manufacture the product.

DO NOT BUY TREX!!!
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Old 03-22-2011, 10:24 AM   #22
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Trex Decking Discoloration


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Originally Posted by ozarkee View Post
My three year old Trex Deck looks awful with dark spots and fading. There are no trees above the deck - blue sky and air. Trex has said they do not honor claims involving discoloration if there is no damage. It looks awful and we paid big bucks for the stuff. Be aware that Trex has a problem and they know it. After putting you through a long warranty process that excludes the dealer and installer - they simply deny the claim. Both the installer and the dealer say our deck is bad - but Trex will not honor any claims. I would not recommend a Trex Deck under any circumstances.
I found this site due to "leopard spots" appearing on my deck, and was hoping to find a solution that would clean them off. My 16' x 10' deck is less than 3 years old, and almost immediately the spots started. I thought it would be no problem, get a cleaner and clean it.

Nothing has worked, and it seems that even after I clean the spot it reappears, so I believe that it is something coming from the inside and not tree sap. I am going to continue my search, but I have seen this play out before.....there is a definite problem with the product, and the manufacturer will not take the hit under any circumstances.

FOR NOW, I TOO, AM GOING TO SAY STAY AWAY FROM TREX!!!!!!!!!!!!
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Old 03-22-2011, 08:50 PM   #23
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Trex Decking Discoloration


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Originally Posted by Bstable View Post
I found this site due to "leopard spots" appearing on my deck, and was hoping to find a solution that would clean them off. My 16' x 10' deck is less than 3 years old, and almost immediately the spots started. I thought it would be no problem, get a cleaner and clean it.

Nothing has worked, and it seems that even after I clean the spot it reappears, so I believe that it is something coming from the inside and not tree sap. I am going to continue my search, but I have seen this play out before.....there is a definite problem with the product, and the manufacturer will not take the hit under any circumstances.

FOR NOW, I TOO, AM GOING TO SAY STAY AWAY FROM TREX!!!!!!!!!!!!
I bought Trex a few years back. It was soon covered in black spots. I pressure washed it last year and it was clean for a few weeks but then became covered in the black spots again. The solutions I found were to wash it with a mildew/mold cleaning solution and then use a composite deck sealer. I plan on doing this in the next few weeks. I'll try to remember to post if it works.

I am extremely disappointed with Trex and will not buy it again. Funny thing is Trex is now discontinued from the place I bought it at!
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Old 03-23-2011, 08:36 AM   #24
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Trex Decking Discoloration


I'd have to say that the problems stated in this thread are not limited to Trex. My deck is something other than Trex and I forget the brand but it's a similar type and quality and I have the mildew or whatever is causing the blackish stains. I've pressure washed it and that seems to keep it in decent condition for most of the season. One guy at a local Ace Hardware said to NEVER pressure wash a synthetic deck...not totally sure why not if one is sure to not be too heavy with the pressure. Maybe the concern is fading...but I thought the entire board was colored all the way through? But maybe not and just the surface? And of course this is coming from a guy who sells deck cleaner too. The deck cleaner that he sold my wife takes a GREAT deal of scrubbing along with it and I don't think does nearly as good a job as pressure washing...and requires a LOT more elbow grease.

I'm curious about the sealer that someone mentioned above. Anyone have any links to products?? I would think a good pressure washing followed by a sealing might be a good idea.

ETA: The bottom line is that whether it's Trex or other...synthetic decking is not the panacea it is marketed as. MAYBE it's better than wood...but it's nowhere near what it is presented to be...and is definitely not "maintenance free"!!

Last edited by piste; 03-23-2011 at 08:41 AM. Reason: added comment
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Old 03-23-2011, 09:26 AM   #25
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Trex Decking Discoloration


I wonder how they rationalized these problems during testing phases prior to marketing
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