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Old 05-04-2008, 08:50 PM   #16
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I'd like to read what TREX has to say about that. If it is as you believe and they tell you otherwise, as in a cover up...Well then, that would be rotten.

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Old 05-04-2008, 10:06 PM   #17
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Home Depot Mngmt and Home Depot suppliers are my source
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(which HD personel claimed was the same product as the others)
Now I'm a little confused. You say that HD Mngmt says that the product is de-spec'd but then say HD personel claim it isn't. I'm guessing a product like Trex may vary quite a bit depending on the manufacturing location and the source of recycled materials. I would also guess that color might be the biggest variance.

I haven't been able to get a second opinion on despec'ing yet from a reliable source, so I can't refute your claim. However I have to question it a little based on your posts.

p.s. Grats on your 2000 post...........
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Old 05-04-2008, 11:49 PM   #18
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I'm about to replace the decking on my 5 x 12 deck. I was planning on using "Trex" decking , but after reading so many customer horror stories, I'm going to use some other material. I also heard that Trex gets hot in the sun and isn't comfortable to walk on in bare feet. Anyone else discover the problem with the deck temperature? I'm glad I saw this site before I bought Trex. Thanks to all who posted your comments.
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Old 05-05-2008, 05:02 AM   #19
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You say that HD Mngmt says that the product is de-spec'd but then say HD personel claim it isn't.
Correct
The sales associates usually have very little specific first hand knowledge, and usually are merely saying what their bosses or co-workers told them to say (or, unfortunately, making stuff up)
Although I occasionally run into one that knows what they are talking about, most are merely repeating the "You Can Say That...." responses or things they heard on the floor or in the breakroom

I should have said "former HD management"
...though there was one I talked to who was a manager at the time, he would also be "former" at this time

It is unlikely you will get someone just above sales associate to admit this (if they even know or care)

Again, this is not really a secret
CPV is in many a business plan
A little footwork, good questions, and careful inspection of products
It's just that they are not going to tout the fact that they carry de-spec'd items

If I hadn't has personal first hand knowledge of this particular product being de-spec'd, and it was merely my opinion that it could be, I would have said so
This is one of the many products I do have personal experience with (and/or confirmation from the supplier)

That doesn't mean the product is not worth it, it just means keep your eyes wide open about th quality
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Old 05-05-2008, 06:16 AM   #20
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I think you did a decent job of describing CPV and how the Big Box stores try to lower their costs for their "targeted consumer". I have a family member in HD management. I'll try to get a hold him later today and get a second opinion. Thanks again.
You mean a first first opinion.

slickshift's "examples" fail to back up his assertion that HD actually sells a de-spec'd Trex product. They're just examples of ways HD may cut consumer prices in general
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Old 05-05-2008, 08:43 AM   #21
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I'm about to replace the decking on my 5 x 12 deck. I was planning on using "Trex" decking , but after reading so many customer horror stories, I'm going to use some other material. I also heard that Trex gets hot in the sun and isn't comfortable to walk on in bare feet. Anyone else discover the problem with the deck temperature? I'm glad I saw this site before I bought Trex. Thanks to all who posted your comments.
I've been discussing Trex with some Deck Builders in my area and they said the dark colors of Trex do get really hot in the sun. Not much different than a dark stain on a wood deck. None of the contractors mentioned anything about the, mildew/mold,scratching, or other problems customers have had with Trex. In doing my research Trex is not the only composite with these problems. I'd say most composites, made of a wood and plastic mix will have these problems. I know of two people in my area that are having to bleach their Trex deck to get rid of Mold spots and from what I've read the spots will be back soon.

I was all set to have my deck built with Trex and after reading all of the potential problems with it and weighing the high cost, I have decided to put my deck building on hold.

I think the environment in which the deck exists and how it was installed are the major factors in determining whether it will develop mold.

I'm looking into other decking products like Quadra and Azek which are not composites but rather vinyl. Although this type of decking does not suffer from the flaws a composite does, its appearance isn't as appealing as say a Trex composite. Trade offs...........
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Old 05-05-2008, 06:33 PM   #22
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You mean a first first opinion.

slickshift's "examples" fail to back up his assertion that HD actually sells a de-spec'd Trex product. They're just examples of ways HD may cut consumer prices in general
My assertion that the Trex at HD is inferior to the Trex sold at the lumberyard is based on purchases and inspection of the products as mentioned in the post below
It was rather obvious...extremely obvious

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Keeping in mind that there are many different models/lines of Trex, the Trex I bought from Ring's End Lumber and 84 Lumber were of considerably better quality then the Trex I bought from Home Depot (which HD personel claimed was the same product as the others)
I suppose HD could have different suppliers/products in different areas, or could have since changed products, or now Trex offers the de-spec'd Trex to lumberyards now...all that is certainly possible
But until I, or someone else, makes the purchases/inspections and proves it to be a regional thing, or no longer the case (whichever case), I'm sticking to it

Although I might mention HD depecs in general, as a caveat emptor when purchasing there, I would not mention specifics ("the Trex at HD is de-spec'd") unless I know for sure
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Old 09-09-2008, 12:20 AM   #23
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We purchased our Trex decking from a lumberyard, paid top dollar, hired a first rate Contractor experienced in installing Trek decking......and had the decking and railing system fail after three years. It is splintering, rotting, and flaking..................in just a short three years. And, what is Trek willing to do about it...........nothing!

Considering how the public thinks that Trek is a good company to deal with and their product can be reliable..................it is time that people wake up and realize how badly they have been scammed.

And, it does not matter where you buy it ....... a reputable lumberyard, Lowe's, or Home Depot.......Trek knows they have had grave problems in their manufacturing plants and still deny their responsibility for the failure of many customers decks and railing.

Think twice.....before you spend your hard earned money on an inferior product such as Trek decking.

And, if the public is speaking up, they certainly should in order to save any other person from throwing their money down the drain.
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Old 09-09-2008, 08:58 AM   #24
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We purchased our Trex decking from ..........
I'm sorry you had such a bad experience with Trex. From my research not everyone has bad luck with Trex, but I have encountered many that do. And if you pay top dollar for a product then there should be no chance of problems as you describe. Most composites have had some sort of issues over the years (there may be a few that haven't but I'm not aware of them). This is why I decided to go with a complete plastic/vinyl product. It has some draw backs, like more expansion/contraction, potential for squeaky boards, but I think this far outweighs the potential problems with composities. I posted info about my recent deck build on another forum. Check it out if you are looking for an alternative to composites. I will have pictures posted in a day or two. [Edit] removed link [/Edit].

Last edited by dgbehrends; 09-09-2008 at 01:47 PM.
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Old 09-09-2008, 01:49 PM   #25
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I removed the link to the other forum because after thinking about it, its probably against the rules. Speaking of rules I should probably read them one of these days. If you would like a link to that post send me a PM.
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Old 09-10-2008, 11:28 AM   #26
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My problem was not mold but splintering, splitting, cracking, and rot and faulty material. Trex, in their brochures, states you will not have any of the above and they guarantee this for 25 years. At the same time, they know their manufacturing plant in Nevada produced for some period of time, faulty material. Did they notify the retailers of this problem? No! Did they notify the purchasers of this faulty material? No! Do you think they care? No!

I strongly recommend anyone who values their sizeable investment in a Trex constructed deck to think twice. Many, many of us have had a miserable experience.
And, those of us who have had the 'back hand' of Trex, have a responsibility to pass on this knowledge to the unsuspecting public. And, I would think a honest and respectable contractor would pass on this knowledge to their customers.

You might also consider that Trex gives large marketing dollars to Home Depot and Lowe's to continue promoting and selling Trex. Buyer Beware!
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Old 09-20-2008, 03:05 PM   #27
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I happened onto this site when I googled "trex decking and mold". My husband installed $10,000 worth of Trex decking last summer and about two weeks ago it all of a sudden had black spots all over it. The black spots were much worse closer to the house and none have appeared on the second deck around the pool. This makes me believe that the spots are mold because the deck nearest the house gets more shade. We do not have trees or bushes around the deck and the second deck off the pool does not have any spots on it. I was in the process of sending an email to Trex when I read all of these comments. Apparently that will not do any good. I read on one of the postings that a class action suit of four homeowners was settled out of court so my question is why not start another one.

Has anyone attempted to get their homeowners insurance involved? I am not sure it would be covered but I was just wondering.

Whether you bought the product from Home Depot (which we did) or a Lumber yard it shouldn't matter. I have not read where Trex states the possibility of mold. This product is not cheap and many of us have spent thousands of dollars. Has any one thought about going after Trex for a settlement? This is something new to me so I am not sure how to start something but I am certainly willing to help.
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Old 09-26-2008, 07:03 PM   #28
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That may be all good, but I have two 40x10 foot decks that are failing because of the bad bonding agent thay used. It starts with spotting because it becomes porous and then breaks down. They came out to look at my decks that all came from the same batch, and offered to give me a check for some of the back deck (no labor), because the front is covered more and had not broken enough yet. WHAT A STAND UP COMPANY
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Old 09-30-2008, 02:15 PM   #29
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My deck is complete, check out my pro's and con's listed on the page I created for it
http://decksummer08.shutterfly.com/
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Old 10-06-2008, 01:31 PM   #30
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While I agree that Big-box discounters may have some "de-spec" products made for them (notably appliances), as long as the warranty falls on the manufacturer I have my doubts that such a method would apply to composite decking material. Trex is replacing hundreds of decks (labor + materials) at their expense. Since they pay for removal, disposal, new material and all labor it doesn't take a genius to figure than its not cost effective to sell an inferior product to a high-volume discounter.

It is my understanding that currently manufactured Trex contains a mildewcide to reduce the possibility of mold penetrating the natural fiber portions of the composite. For those that have the problem, I understand that pressure washing makes it worse since it forces moisture even deeper into the core of the product, perhaps making a surface problem a structural one.

Many composite deck manufacturers have had their own defects. Because Trex has about 65% of the composuite deck market, its reasonable that they have more problems too. Every material has it pros and cons.

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