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Old 05-20-2009, 08:46 PM   #31
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Trex deck cracking and flaking


After all this carnage the mill numbers are the least of my worries.

I only owe him a small amt a few hundred. No way I can have another contractor fix this within that price range so i am paying more out of pocket to get his damage repaired.

What does a person do?

Honestly?

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Old 06-04-2009, 11:36 AM   #32
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Trex deck cracking and flaking


Lisalj

You can remove the mill markings from Trex decking with acetone and a soft, clean rag.

Please let me know if you need any further assistance.

Pat M
Trex Company
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Old 06-04-2009, 12:46 PM   #33
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Trex deck cracking and flaking


Thanks Pat!

At least something can be fixed withiut great expense!

I appreciate the input.

We do have the dark brown, it won't remove any color will it?
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Old 06-04-2009, 01:53 PM   #34
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Trex deck cracking and flaking


Lisalj,

I think you should consider going to the local BBB regarding this matter.

To be fair to Trex, the installer is to blame here.

From what I know about Trex, you DO NOT want to put oil on the material.
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Old 06-05-2009, 09:02 AM   #35
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No kidding its the installers fault.

100% his fault.

You mustn't have read anything I have written.
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Old 06-05-2009, 02:00 PM   #36
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Trex deck cracking and flaking


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Originally Posted by wallace32 View Post
The house we moved into about a 1.5 years ago has a trex deck that gets a lot of sun. It has recently begun cracking significantly and the top layer has flaked off of several boards exposing the particle material. My question is whether we have any recourse with the trex company as I thought there was a lifetime guarantee?
I have the exact same problem with the Trex deck I installed myself only 2 years ago; multiple (but not all) boards flaking. I took great pains to install it correctly and I know installation is not at fault for flaking. Our weather is very moderate (Fallbrook, California).

We are in the process of trying to get Trex to live up to their stated guarantee. I'll keep y'all posted!
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Old 06-08-2009, 05:36 PM   #37
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Trex deck cracking and flaking


LisalJ

Structurally the acetone will not harm the Trex material. I would be careful not to get the acetone on the decking surface, as this can slightly remove the colorant. I would test it on a small area first.

Pat M
Trex Company
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Old 06-08-2009, 08:51 PM   #38
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Trex deck cracking and flaking


We purchased a Trex deck about 18 months ago and spent $12,000 overall including installation. It has started to peel away and looks really ugly and is impossible to clean up. I have tried everything. So much for low maintenance. I called the lumber store where I bought it and they told me that I can go through a long process with the company and Trex might replace the material but the company wouldn't cover any of the labor or installation costs. VERY disappointing and frustrating.
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Old 06-08-2009, 10:28 PM   #39
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Trex deck cracking and flaking


Where did you purchased Trex? lumber yard, one of the big stores like HD,etc or a private distributor that had a great price? The reason I am asking, there has been allot of Trex Material that did not meet the standards of Trex to be sent overseas, Trex will not warrantee this material and big amount of that material was left in the ports when the economy went down and the stuff was purchased by whom ever and sold at $1.29 per foot vs. $3.00 per foot regular price.

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We purchased a Trex deck about 18 months ago and spent $12,000 overall including installation. It has started to peel away and looks really ugly and is impossible to clean up. I have tried everything. So much for low maintenance. I called the lumber store where I bought it and they told me that I can go through a long process with the company and Trex might replace the material but the company wouldn't cover any of the labor or installation costs. VERY disappointing and frustrating.
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Old 06-11-2009, 09:37 AM   #40
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Originally Posted by Pat M View Post
LisalJ

Structurally the acetone will not harm the Trex material. I would be careful not to get the acetone on the decking surface, as this can slightly remove the colorant. I would test it on a small area first.

Pat M
Trex Company
You sound like you are contradicting yourself. If it takes the color off the decking it is harming it is it not?
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Old 06-11-2009, 09:48 AM   #41
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Trex deck cracking and flaking


Greg-

I am considering using Trex for a deck this summer and wanted to follow-up on your previous post. Do you recommend buying Trex at a big box store, or no?

Thanks!
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Old 06-11-2009, 11:22 AM   #42
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Trex deck cracking and flaking


You can purchase Trex decking at the box store or any reputable Trex dealer. The difference in price will be very small. But if HD sells a Trex board for $60 and someone tells you they have it for $30 then something is wrong there.



Quote:
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Greg-

I am considering using Trex for a deck this summer and wanted to follow-up on your previous post. Do you recommend buying Trex at a big box store, or no?

Thanks!

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