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Old 05-11-2009, 08:25 AM   #16
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Trex deck cracking and flaking


Lisa,
Tell them you want those boards replaced and withhold your final payment until they are.

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Old 05-11-2009, 09:04 AM   #17
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Trex deck cracking and flaking


Does Trex have a scratch cover???

We have the Woodland Brown.
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Old 05-11-2009, 09:04 AM   #18
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Trex deck cracking and flaking


Bob they just told me they can't get the screws out, they tried I saw them fideling with it.

Last edited by Lisalj; 05-11-2009 at 09:59 AM.
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Old 05-11-2009, 10:06 AM   #19
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Trex deck cracking and flaking


Quote:
Originally Posted by Lisalj View Post
Does Trex have a scratch cover???

We have the Woodland Brown.
A scratch cover? What do you mean?
If the installer scratches it it is not covered by warranty
If you mean something that you can "paint" over the scratsches - No
One disadvantage, you can't sand it down to refinish it

They should replace the boards they scratched
Possibly they can just turn them over ?
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Old 05-11-2009, 12:09 PM   #20
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Trex deck cracking and flaking


Yes I meant something to darken the scratches so as to conceal it.
They had asked if I knew if Trex had a scratch cover.

No they can't turn it over because the other side is smooth.
Its the Trex Accent.

I am really suffering over this.

I pray they do the right thing.

I have paid them more than I should have so far
so they may just walk off.

I hope they wouldn't do such a thing.
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Old 05-11-2009, 04:02 PM   #21
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Trex deck cracking and flaking


LisalJ

I am a representative of Trex and would like to comment on your decking question. If there are surface scratches on the boards, these should fade and weather in time. However, deep gouges should be addressed by your installer. I will be happy to review pictures of the cuts if you send them to question@trex.com.

Pat M
Trex Company
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Old 05-11-2009, 05:28 PM   #22
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Trex deck cracking and flaking


Lisa,

You should bring this to your contractor attention and he should replace the damaged boards without any questions asked ...deep cuts or gouges is not standard or acceptable practice and I assume that he used damaged boards which came damaged or got damaged on site due to an accident.



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HELP!

I am paying many thousands of dollars for my Trx deck and the guys doing it have SCRATCHED THE LIVING HELL OUT OF IT.

I am sick over this.

I understand it is soft but this is ridiculous. I am not talking scuffs, I mean deep cuts across 3-4 boards. In several spots.

How can they think this is acceptable?

I think the gouged up boards need replaced at their expense.

Please advise what is reasonable here.

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Old 05-11-2009, 05:58 PM   #23
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Trex deck cracking and flaking


Well he can't get the screws out and the screwmaker
is overnighting some gizmo to get the screws out.

They said they will put new boards down.

Thank God. I am sorry to put them through this
but these big gouges are not OK with us.

Thanks for supporting me on this.

I hope it all ends up OK.

Do you think they'll likely do any damage pulling up those boards?
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Old 05-13-2009, 06:11 AM   #24
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Trex deck cracking and flaking


He refuses to correct the problem by replacing the boards.
he said he can't get them up.
All he is willing to do is wipe oil on the deck.

He already splotched it up with oil without asking us
of he could apply oil.

This is a nightmare.
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Old 05-13-2009, 01:42 PM   #25
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Trex deck cracking and flaking


No Greg he dragged things across the boards and scratched it up.
Big scratches the across 4-5 boards. He was careless and rough
and anxious to get on his next job.

he also has the mill writing ON THIS INSIDE OF THE DECK.

Can someone tell me how to get those letters off?

Please?
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Old 05-13-2009, 02:31 PM   #26
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Trex deck cracking and flaking


It sounds like you have had a tough time here.

The builder seems to have been very careless. You really have to hold him responsible for damaging the product during installation.

The other issue is very different, as to the Mold and Mildew on TREX.

Trex knows about this problem with their product, and has since started to produce a new line of products

http://www.trex.com/escapes/

You can also look at these brands as well, which contain NO WOOD...

LifeTime Lumber uses Polyurethane and Fly Ash, for minimal toxicity

http://www.ltlumber.com/

Azek uses PVC

http://www.azek.com/

Hope this helps !!!

Last edited by Christy-Spencer; 05-19-2009 at 05:09 PM.
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Old 05-14-2009, 01:54 PM   #27
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Trex deck cracking and flaking


Why do I always get the answer after it is useless to me?
I called Trex too and no one told me only certain
types of Trex are free if mold and mildew.

I already installed the Accent as my post indicates.

Does Accent still develop mold and mildew then?

I sure wish I had gotten this info 2 weeks ago.

This experience has been a nightmare
but there is no one to blame but the contractor.
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Old 05-14-2009, 07:09 PM   #28
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Trex deck cracking and flaking


I think all outside building products can develope mold and mildew.

I lived in Southwest Washington for a while and I think Clorox could mold /mildew/moss there.

I live in Virginia now and my siding is mildewed on one side of the house.

I have a wood deck and it is mildewed.

I live near...very near where Trex is made and I am not a fan, but in some cases I do not think nature is avoidable.
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Old 05-19-2009, 05:08 PM   #29
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Trex deck cracking and flaking


So Decks Etc.

What brands of Composite Lumber DO YOU USE ???

I looked at your web site and it seems like you only use cedar and pressure treated.

http://www.decksetc.ca/
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Old 05-20-2009, 12:13 PM   #30
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Trex deck cracking and flaking


He can get the boards up by drilling out the screws with a drill bit. It will ruin the trex but that is his problem.
No way should he be oiling the deck.

"he also has the mill writing ON THIS INSIDE OF THE DECK."

Trex has writing only on the edges.
Do you mean on the rail cap?
This could either face in or out and I'd probably forgive the guys if they forgot to spin the boards so it faces out.

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