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Old 02-04-2010, 10:53 PM   #1
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I work for a home Improvement store,had a customer to tell me her floor was separating from the wall and cold air was coming in.What should she do?I told her sounds as if she has serious foundation issues.Was I correct in telling her that?What should she do?

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Old 02-04-2010, 11:56 PM   #2
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get a qualified home builder or a quality renovator to review the problem.

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Old 02-05-2010, 06:10 AM   #3
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Probably incorrect. Most older houses have air leaks in more spots than they have spots. That is a common place for air leaks. As suggested above, a look-see by someone qualified can probably diagnose and fix the problem.

Worst of all, you likely got the person all excited about nothing.

I was in an HD that I rarely visit yesterday. I was shocked that so many of the staff were asking if they could help. Thought I was in the wrong store. 1. they rarely ask, 2. they rarely know the answer.

Last edited by Just Bill; 02-05-2010 at 06:13 AM.
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Old 02-05-2010, 06:19 AM   #4
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what Bill said.... ditto.

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Old 02-05-2010, 06:33 AM   #5
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I was in an HD that I rarely visit yesterday. I was shocked that so many of the staff were asking if they could help. Thought I was in the wrong store. 1. they rarely ask, 2. they rarely know the answer.
Sad but true and the worst? They seldom come clean and admit number 2. I visit a box store about once every 3-4 years in an emergency or something or because ever so rarely they have something in a larger size than other suppliers. Every visit, I see people walk out with some crazy stuff suggested by a minimum wage, part time employee, who has never worked in the trades and hasn't a clue as to what he/she is talking about.
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Old 02-05-2010, 09:32 AM   #6
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I work for a home Improvement store,had a customer to tell me her floor was separating from the wall and cold air was coming in. What should she do? I told her sounds as if she has serious foundation issues. Was I correct in telling her that? What should she do?
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My floor seems to be separating from the wall and cold air is coming in. What should I do? I'm concerned I may have serious foundation issues. What should I do?
... how would we be answering?

While it's true this person likely has little, if any, building experience, I think at least a modicum of recognition of her concern is in order. I would have been a lot more concerned, myself, if she had just blown it off with an assumption that this was just material shrinkage.

Was she wise in handing out advice? No. Should she have suggested an expert appraisal? Certainly.

But I, for one, have to say that I think coming here with her questions shows a willingness to accept having made a possible mistake, and a positive desire to know more in the future.

And, hell, it really COULD be a more serious problem.

Can we possibly consider helpful guidance and the mentoring of people in her position rather than some of the negative sounding responses we gave her?

Which is better... for her to take our blatantly expressed disdain for Big Box employees as an insult and never return here... or for her to get some encouragement in the right direction, thus possibly hanging around here to learn enough to be more helpful in her store?

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