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Old 08-25-2010, 07:21 PM   #31
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Isn't it sad that the only way to solve a problem is to go to court! We are "down to earth Iowans" and our hand shake is better then any signature on a paper. Because my husband and I will stand by our work, we will also stand by our signature. We are also finding out that the same goes with a large company like Pella. Since their company is so dishonest, neither their representatives word or their own warrenty is any good. This is a sad day in our country!! Has anyone else had this experience with Pella? If so what were your actions?

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Old 08-26-2010, 08:10 AM   #32
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You have that kind of money in those windows and your house has been setting for over a year because of them then you simply need to get a lawyer. You should have done that when they replaced a few and then left the rest stacked in the garage.

Pella window,they installed them and then replaced some of them. What would their defense be? Sue them for the cost of different windows,time spent/lost, court costs,lawyer fees etc. I wouldn't set around hoping for a solution.

I have their Pro series in my home,some as old as ten years and no problems-- but for what they cost I would have quickly ran them through the legal system sideways if they weren't right and they wouldn't make it right.
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Old 08-27-2010, 10:17 AM   #33
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We started this thread. I can tell you that you are not alone but, that said, I agree 100% with Bengus. Your story is outragious. There is no court in Iowa that will allow that to happen and walk away. Most of us can use a hand shake as a deal but when the deal is broken, there is no other way to make it right but through the courts.

I'm a little confused though. I do have a question regarding the how the snow is getting in. I know you said it comes in where the "two sills meet"...are you saying that where two windows, side-by-side, meet ...two sills? Or, with double hung windows, where the upper window meets the lower (where the lock is).

Is it snow or is cold air getting in causing condensation to freeze?
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Old 08-27-2010, 01:57 PM   #34
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I'm from Iowa, and I have actually visited the Pella plant before. We love to support local businesses, but after reading this forum I will strongly reconsider our next window purchase. Thank goodness for the internet!
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Old 09-17-2010, 04:11 PM   #35
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WOW!!! I cannot believe all of these issue with Pella Windows...
I purchased 6 custom designer Casement windows Crank with (not double-hung) and 10 foot wide double french patio door outswing. The 6 custom designer series windows replaced my existing BOW window (Fixed structure) in my living room while the double french pato doors were for my dining room.
Both sets of Pella Windows were contracted by the RETAIL Pella store here in Hicksville Long Island. Pella, rep stopped by multiple times to ensure that measurements were taken and detailed all of the product specifications and designs and the units arrived without issues/problems and were installed by a Pella approved installer... I paid extra to have the windows and doors stained and they are beautiful...
It's now september 2010 almost three years to the date that these units have been installed and this weekend I'm going to check and make sure I don't have rot...
Questions to you ALL:
1. Since this installation was done by Pella from SOUP to Nuts, do you think I will have any problems with warranty?
2. How does one check to see if the seals are still in place?
3. How does one check to see if there is ROT if the wood is CLAD/SEALED behind the Aluminum?
4. Saved the best for last... Maintenance?!? I was told by the installer/carpenter and Pella Sales rep that I would periodically have to clean the windows and make sure no dirt/water accumulates in the sills... Is this standard practice, did anyone here perform this maintenance and then STILL have problems???! better yet, is there a methodology on how to maintain these windows?
I was told that if I wanted to get mainenance free windows to simply buy VINYL windows and to forgo Anderson/Marvin/Pella windows as they are wood products these would not be maintenance free...??
I live in Syosset, NY and have been through two winter seasons already without issue and about to start a third... I want to insure my $$$$ investment with Pella to last and if maintenance is key to avoid rotting issue then so be it... but if I could only rewind the clock, I probably would not be on this forum talking about Wood Rot and Pella...
PS. I'm just surprised to see so many OUTSPOKEN people about pella ALL over the NET and I mean ALL over... complaints ONLY!!!
I just wish I could find one thread that discussed preventative measures...
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Old 09-17-2010, 06:59 PM   #36
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Casement windows in general seam to have problems.

The Andersons in my folk's house have had nothing but crank hardware problems for many years, and can be a real pain to close. a couple have had the hardware completely removed. nothing like pulling the screen, then trying to swing it closed hard enough for the catches to grab. Double hungs and sliders for me, than you.

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