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Old 06-30-2010, 07:25 PM   #16
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Pella Casement Windows


I like the Andersens I have. They were installed in 1990 and the only issues I've ever had is if they are opened too far, they are difficult to crank back shut till you get past that too far point. Easily remedied, just don't over crank open.

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Old 07-01-2010, 04:49 AM   #17
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Also watch out for the "Wanna Be" contractors. Get it in your contract that the distributor has to take responsibility for his hires that do sloopy work and the customer can demand that they install it correctly. Especially when after they spray foam into the gaps around windows and doors. Tell the worker not to add any trim around windows or doors until the foam has stopped expanding. Then they must check their work for any remaining air gaps and add more foam if necessary. The contractor did not do this and I ended up doing it myself because I do not want a "Wanna Be" doing repair work. Sadly, the Pella organization is nothing more then a bunch of white shirts that know nothing about good installation practices. So when they hire for their installations, they do not distinquish between good contractors and the "Wanna Be's.
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Old 07-01-2010, 07:04 AM   #18
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Here's an update;
We've still had issues with the windows. We've had 'service' out 3 times to install a shim that keeps the windows aligned enough to close if they've been open for more than a day.

Then I found a recall for our exact windows that was issued for '05 or later windows for faulty window support allowing the window to fall out of the frame. Ours are from '01.

I had just caught my finger (large blood blister under the nail...ouch!) in the window trying to assist in it's closing so that gave me some incentive. I contacted the U.S. Consumer Product Safety Commission. They came out, investigated the windows and took all the history.

I'm looking forward to the update..
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Old 07-01-2010, 07:47 AM   #19
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Quote:
Originally Posted by rjordan392 View Post
Also watch out for the "Wanna Be" contractors. Get it in your contract that the distributor has to take responsibility for his hires that do sloopy work and the customer can demand that they install it correctly. Especially when after they spray foam into the gaps around windows and doors. Tell the worker not to add any trim around windows or doors until the foam has stopped expanding. Then they must check their work for any remaining air gaps and add more foam if necessary. The contractor did not do this and I ended up doing it myself because I do not want a "Wanna Be" doing repair work. Sadly, the Pella organization is nothing more then a bunch of white shirts that know nothing about good installation practices. So when they hire for their installations, they do not distinquish between good contractors and the "Wanna Be's.
How did you know that?

Most large outfits are exactly as you describe. Consumers are usually just following sheep.
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Old 08-10-2010, 12:25 PM   #20
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We installed Pella casement Windows (some are double casement) Pro Series throughout our home from 2000-2003 as we remodeled and have had none of the problems the first post mentions. Will the casement windows get hard to crank after time? OF COURSE they will,they get dirt,bugs etc around the crank and slide from being open. These do need to be cleaned yearly. I get several rags,water Windex what ever,open the window and thoroughly clean the crank and the sliding mechanism and channel it slides on. These clean up to look brand new. Then spray them lightly with WD40 and crank them a few times. They close BETTER than when they were new.

We have had zero warping that's described. If so I find it hard to believe that Pella would just blow you off unless they could prove it was a bad install. We have Pella sliding doors,casements,double casements and one double hung window--some are now ten years old,work perfect and look new. If I had to do it again I'd buy Pella windows once again.
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Old 08-10-2010, 03:34 PM   #21
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Believe what you like. To this day we get the same answer, you can't leave them open for "long" or they will warp in the frame. You bought the Pro Series, a lighter framed window.

I'm working with the Consumer Product Safety Board about our problem.
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Old 08-10-2010, 06:11 PM   #22
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Pella doesn't have any more problems than any other brand. I'll be the first to admit that their customer service stinks, as when there are issues, they pretty much tell you to get bent and refuse to acknowledge that there is any problem. That being said, that is why the installation company that you choose is so important. Pella itself manufactures windows, it does not install them. They have a licensed dealer network, certified installer program, etc., however every installation that is done is by an independant company who MUST be held accountable. Pella's old casement design did not allow for adjustment if the sash started sagging, which they've since corrected. However, even the old models had a pretty easy fix in that you could shim the hardware and get it working like a champ. Many if not all of the complaints in this thread could've been addressed by competent installer. (other than the poor customer service of course). It unfair to say such a generalized statement like "do not buy their products".... How about something like "Pella's customer service is terrible!" ...I'd agree with that!
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Old 08-10-2010, 06:30 PM   #23
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Pella certified installer and distributor. We've had the 'shim' installed twice in some and three times in others of our windows. It lasts about two years then...saaaagggg..then service call and a $95 charge to re-install. I stand behind my statement that their service response is the worst and the product, Architectural Casement windows that are larger than 18" wide, sag when left open over night and they admit it! They just don't say it until they're installed.
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Old 08-10-2010, 06:50 PM   #24
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Their newer products have a built in adjuster just like EVERY other casment window. Sagging is a problem inherent with casements, especially larger ones. Again, it is a problem that can be fixed by a competent installer. Perhaps they are using wood shims which will compress over time and lead to the same problem. I recommend aluminum, or at least a composite... i think you missed my point on the certified installers. I'm not saying that it guarantees a good installation, in fact what I'm saying is that it doesn't mean a heck of a lot. You need to choose a good installation company regardless of whether they are certified by Pella. I've installed a lot of Pella products over the years and I am not a certified dealer, however I'm pretty sure that I've correctly identified your problem and given the solution. How do I know? ...because it's a common issue and I've taken care of it many times and when my company does it, there is no charge.... Why can't the beancounters at the manufacturer figure it out? I don't know, maybe they just don't care. Like I said, you'll never find me defending their customer service department.
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Old 08-10-2010, 07:25 PM   #25
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I hate using these things, but it fits....
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Old 08-11-2010, 06:57 AM   #26
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So...take them to court with all your receipts and get a settlement. Make them show or prove in court that they told you before you installed them that they would sag if left open. In the spring and fall some of ours are left open for days at a time and again no problems.
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Old 08-25-2010, 03:53 PM   #27
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We purchased 52 Pella Architect double hung Douglas fir windows for our house in August 2009. These windows were installed for only days and we had our first snow. We had snow inside our house that came in where the 2 sills meet. Pella came to our house and replaced nearly all the windows. They got upset when, after replacing all the units except 21, they saw that the new units were also going to leak. The Pella staff then left the last 21 units stacked in our garage and left. Pella will not talk to us either on the phone, in person or via email. We now have rain and mold that has penetrated our home under those windows all through our home. Our home is just sitting, unfinished. We live in Moravia; Iowa just 40 minutes from Pella Iowa where the factory is that makes these products. We have tried to talk to staff at Pella and they will not see us. We just do not know what to do. We also have since found out that the product we were sold and paid for is not Douglas Fir at all. Pella hides the low quality pine on the inside of the window. They put a thin coat of veneer on the outside, where all can see and think that we received the product that we ordered and paid for. We strongly suggest that you not deal with Pella. This company is dishonest through and through.
We are Christians and have put off this action for months, but we do not have a home and do not have any other options as Pella won't even return our calls or emails. Thank you for the time you take on behalf of this action.

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Old 08-25-2010, 04:23 PM   #28
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Your home has been sitting for a year because of Pella windows and you don't know what to do? Have you ever heard of filing a lawsuit and going to court? I'm going to forward your post to Pella for a reply before we buy anymore windows and see what they have to say.
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Old 08-25-2010, 04:23 PM   #29
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GsMckee:
Do not keep posting this message on multiple threads
Once is enough
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Old 08-25-2010, 05:30 PM   #30
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I would like to send you the pictures of all the damages that we have. Pella did replace many of the unites but left 21 sitting in our garage. Have you had this same experience with Pella? We live just 40 minutes from Pella Iowa. We have been to the head quarters, emailed and called. Pella will not respond to our problem. We do not know why? We have nearly $70,000.00 in the windows in our home and still can not put up drywall because of the water damage. I would love to forward to you the photos of just where light is showing through the sashes. You can easily tell that the weather can get into our home. Pella will always tell you that it is because of installation, but they installed our windows? Seems funny. They just don't care. They have 100% of our money. I am a teacher and my husband, of 24 years, is an excavator. We don't have another $70,000.00 to spend on windows and doors. If you would be kind enough to forward your email address to me, I will forward to you the photos.

Thank you,
Sharron McKee
Moravia, Iowa

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Your home has been sitting for a year because of Pella windows and you don't know what to do? Have you ever heard of filing a lawsuit and going to court? I'm going to forward your post to Pella for a reply before we buy anymore windows and see what they have to say.

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