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Old 10-28-2013, 12:14 PM   #61
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Odor from Crawl Space


Well Matt, if you wanted to be honest we spent approximately $600 on the diamond back liner, not the cost of 1 roll of 12 mil liner. You did not specify which size, could be from $200 - $320.

I did misquote the second invoice, I did not have the remnant added on there.

I would be upset if someone maligned my product as well, this is how you make a living. I would agree that I did see that another liner company has had some odor issues as well. Again, I believe it is the black or gray side of the liner that emits the odor and I did not smell it until it was unrolled and had a humidity reaction from sitting on our drive for a few days. I would assume your warehouse is climate controlled and the rolls are rolled white facing outside. It's a simple thing to try the test I suggested. I would even be willing to send you half of my sump pump liner cookie for reference. Truly I did not jump to the conclusion that it was your liner, it was by happenstance since we needed to patch a spot and bought new liner. When I removed everything I let it air down there a week. I could smell some of the residual cat odor in the 2 inch blue board I installed and am hopeful I aired it out long enough. It was mostly lingering at the entrance and crawlspace vent where we had fans drawing the odor out for the past year. I can say we certainly don't have that odor any longer so that tells me all I need to know right there. Terri

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Old 10-28-2013, 09:38 PM   #62
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Polyethylene is milky in it's uncolored state. White is as much a colorant as black and gray. So, if the black or gray color were the cause then the white would give off the same smell.

Our products are rolled back side out/white side in. Again, if the gray or black was the cause then my warehouse would smell like cat pee as well as the UPS truck and all customers garages. To confirm, watch this youtube video that shows how our products are rolled- http://youtu.be/tVS81yIji50

My warehouse is not climate controlled. Anyone is welcome to stop by for a sniff.

Teri, you are not the first person to blame my products for a soil gas problem, so that is not what erks me. What leaves me shaking my head is that we helped you and then we helped you again. From selling you small pieces so you did not have to buy a full roll (from us or anyone) to the time spent talking with you guys about your problem and giving you the PROVEN solution. You refused to employ that solution and instead try more than 15 of your own ideas, while spending more money than the actual solution would have cost you because it was the "principle of the matter". Then, when everything you thought of didn't work, you go to a DIY chat room and (as you say) "malign" my products and my company. Your attempt to discredit our knowledge of the industry and plastic in general, because we have something to sell, is spiteful. So, who knows more about prehistoric people, a plastic manufacture or a archaeologist?

So ya, that's what erks me.
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Old 10-29-2013, 12:54 PM   #63
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We have 1500 sq feet, 511 was for the walls in remnants, 1000 sq foot roll for floors. We have two identical sides to our crawl and both floors had a single cut piece from the roll. Jessica worked with me and did a great job of piecing it together for us so we would not have 500 sq ft left over. It seems very obvious to me that you do not know what we bought. Our remnants were 13x16, 13x8.5, 13 x7, 13 x5.5, 12x6.5 and 11x7.5 which equals 511.50 sq feet in 12 mil and. 1 roll of 8 mil. I'd say we were doing you a favor as well using remnants. The remnants were not cheaper, same cost per sq foot.

I just found out about your remediation for evacuating the odor three weeks ago. After I had spent a fair amount of money trying to cure the problem, not knowing the source of the odor. Don't make it sound like you offered me a solution long ago and I vehemently rejected it on principle. We have had this issue for almost two years.

Matt, I don't know the magical answer here, i just know what we experienced, how we experienced it and other posts I have been able to find of other people who have had this issue as well using reinforced liners, not regular plastic liner. I'm not spiteful. You don't even know me. I am 47 years old, 5' 4 1/2" , 127 pound woman with Multiple Sclerosis who spent two months in the crawl doing prep work then installed your product. All of this two months after having a six inch incision in my abdomen. The only thing I could not do was use the hammer drill, my husband who works 70 hours a week did so. I don't feel my parts so well any more but thankfully they still work and muscle fatigue is somewhat of an issue. I'm not allowed to use the chain saw anymore

I was born with joy. I still have joy and I am blessed beyond reason. But I can tell you that my joy has been tapped severely. Who should have to live with their home smelling of cat urine. As I have installed 10 mil plastic liner and no longer have the cat urine odor, how could I have not made the right choice? If it were soil gas, wouldn't ANY liner produce the same affect? It cost me $300.

I'll let the readers know if you actually hold to your word and refund us and if it was the true amount we spent on the diamond back liner. I didn't quite know how to word that in a nicer manner, sorry. Terri

Ps, I am a historic archaeologist
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Old 10-29-2013, 11:54 PM   #64
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Terri,

I have calculated what DiamondBack liner you actually purchased from my company and it comes to $495. BTW, the full roll was 12 Mil DiamondBack not 8 Mil, and the remnants were also all 12 Mil, no 8 Mil. I feel you need this correct information to understand the refund, please review your receipts. I do find it a bit funny though that you stated "It seems very obvious to me that you do not know what we bought". However, I am a bit lost at how you come to $600. But, I am sure no matter what amount I refund, you will not be happy with it. Please remember that I was the one that OFFERED the refund and no one is making me do it. So find joy in that.

Please accept the amount of $495 gracefully

or

Reject it with another complaint and we will go our separate ways...

I will wait your reply.
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Old 10-30-2013, 10:48 AM   #65
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I will accept it gracefully and with some joy. Terri.
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Old 10-31-2013, 08:43 PM   #66
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Please standby...
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Old 11-01-2013, 10:07 PM   #67
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Terri,

Because you bought the vapor barrier last year the refund will be issued by check and is scheduled to process early next week. It will be sent to the address on file.
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Old 11-02-2013, 12:27 AM   #68
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Glad that a happy ending was found.

However, this thread violates one of our policies.


This is a "how to" site, not a "why I hate this product/company" site



Thread closed.

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Old 11-02-2013, 01:31 AM   #69
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CSrepair. Its strange that your IP is from Vietnam, and not the USA.

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