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Old 01-20-2010, 08:22 AM   #16
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Originally Posted by Scuba_Dave View Post
Sounds like they were not sealed, caulked & insulated correctly

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Generally as a DIY person I like to know when a Mfg refuses to stand behind their warranty
I wish it was that easy. They are warped. the window in my main living room for instance is 60" tall. It locks at the top and bottom of the window. There is nothing in the center to keep it from bowing. If they would have put a lock in the center it would pull the two panes together to create a seal. As it is you can look outside between the stationary window and the one that slides.

Just poor quality and engineering and now they are looking to not stand behind thier design flaws in my opinion.

The laddy I spoke with was quite rude as well. Thus why I said check the net for complaints and how they handle them. My wife has called the main guy there that handles this stuff 5 times and he has yet to even return her call.


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Old 01-20-2010, 05:38 PM   #17
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I have to say that sounds more like an installation issue. Weathershield windows are usually pretty good, the service you are getting is unacceptable though. I'd suggest having a window pro in your area come out for a closer look. That way you'll have some ammo to go after the manufacturer if it is in fact a product issue.
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Old 02-01-2010, 06:16 PM   #18
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Back in 2001 when I was doing a remodel and room addition to the house, I started doing research on replacement windows for my 1954 ranch home. I was amazed at the all the different windows available and when it was all said and done, I bought Stanek Windows that are made here in Cleveland Ohio. They were comparable in price to say Marvin or Pella but you can't beat their glass and warranty. There was an article back in the mid 1980's in Popular Mechanics talking about a Cleveland window company having a break through in window thermal barrier. Well, I went to their factory and took a tour of how they make windows and to see first hand the side by side comparison of all the major manufacturers and how they performed. When I talked to the salesman he said to me it is obvious that I had done alot research, so he said to me, there is no pressure to buy, that their product sells itself and when I was ready to leave he said to me that if I found a better performing window with a better warranty he would give me his windows and install them. I ended up purchasing my windows from them and it was the best money I spent on my remodel. They have the best insulating glass and a lifetime warranty on everything, glass, hardware, seals, and labor. They have come back a couple times as the addition settled and readjusted the windows to correct the fittment. Truly a first class company!!!
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Old 02-01-2010, 07:37 PM   #19
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You might want to also consider a tilting window for ease of cleaning from the inside.
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Old 02-02-2010, 09:38 AM   #20
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Well I received a call back from Weathershield and they are sending someone out at their expense to look and see what the issue is. they will not repair them but will give me their opinion. Of course I have not received a call from that individual as of yet.

I will say I had a professional I know that is a buddy of mine drive 250 miles from Portland and he said its the windows. Not the installation. The sliding window that are 60" tall are warped and cannot be shimmed enough to get them to seal. His statement is it is a poor design to have a window that tall without some means to pull it together in the center with like with a locking latch. Especially here where we see 105 degree days in the summer. All the windows that are this way that slide get hit by the sun all day in the summer. they are all on the same "Sunny" side of the house. He can fix it but we did not want to do anything to void any warranty till Weathershield sends their individual out.

His statement is the Bay style windows do tend to whistle no matter who the manufacture is. They can be fixed with additional weather sealing. He feels again they should have came with some sort of additional sealing to quit them down. So at least if weather shield will not step up to the plate he will come back and fix their product.


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