Thanks for trying to help me! After an hour of moving the chain to an open and close position while studying the trolley on the chain, I finally figured out why the door was not engaging. The contractor that installed the door had the rope wrapped around the large bolt when he tied the knot to the rope to keep it in place. That did not allow the lever to easily separate to disengage the door and that was why I had such a hard time disengaging the trolley when I needed to manually open the door. Once I untied the knot in the rope and retied it to only the lever underneath, the small bolt that was blocking the two pcs. from merging together moved out of the way which allowed the two pcs. to merge.
Something simple like that could have cost me the expense of a service call.