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Old 11-16-2009, 07:44 AM   #121
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"Defogging" double-pane windows .... a gimmick??


We installed 3 commercial windows for a restaurant front up here, double pane, 5mm glass (3/16ths), 19/32nd" separation with an aluminum spacer, approx 48"x66" each, in a simple aluminum frame - and they took 6 weeks to get!

Cost about a grand each, and although competively-priced for a city of 3 million people, I really scratched my head at the delay. So my question: if it's relatively affordable, who's making all the money? or do we have a questionable supplier.

If it's affordable, it means that there are enough suppliers to fill the demand and prices are in line with their perceived value. But where's the catch? glass is cheap, aluminum is too. So making an IGU to fit into a frame is... what?...hard? specialized? difficult? time-consuming? labour- intensive? high standards to meet?


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Old 11-16-2009, 10:39 AM   #122
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"Defogging" double-pane windows .... a gimmick??


C,

Six weeks to get a thermal glass unit? I don't know how it works north of the border but quite frankly, I would be looking for different vendors were it down here. Turn around on that glass in the states is 7-10 business days. As far as your cost per unit, I would say based on what we do here you should be shopping around for other vendors.
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Old 01-10-2010, 12:06 PM   #123
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"Defogging" double-pane windows .... a gimmick??


Quote:
Originally Posted by Mishael View Post
SEP, I placed an order with defogsupplies about 8 weeks ago. I still haven't gotten all of my order, and the owner won't call me back. I have tried numerous times to get him on the phone. Had to buy a Canada calling card to afford to call him as many times as I've had to. His employee screens the calls it seems. She never puts me through to him. I've left emails and gotten zero replies. From my experience I definitely cannot recommend him.
Many thanks for the heads-up! I am sorry to hear they ripped you off and wont even talk to you. I hope you can get your money back.
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Old 01-10-2010, 05:24 PM   #124
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"Defogging" double-pane windows .... a gimmick??


Quote:
Originally Posted by Mishael View Post
SEP, I placed an order with defogsupplies about 8 weeks ago. I still haven't gotten all of my order, and the owner won't call me back. I have tried numerous times to get him on the phone. Had to buy a Canada calling card to afford to call him as many times as I've had to. His employee screens the calls it seems. She never puts me through to him. I've left emails and gotten zero replies. From my experience I definitely cannot recommend him.
Mishael
Thanks for your posting. I hope you can get you money back.
So, fellow members have tried Defogkits and Defogsupplies without ever getting products, phone calls or emails returned. Why can't we find any reputable DeFog Kit merchants? Does anybody out there know of anyone that actually purchased AND received any defog kit supplies from a vendor? I'll keep researching it too. Mishael, let everyone know if you get your refund.
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Old 01-26-2010, 02:12 PM   #125
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"Defogging" double-pane windows .... a gimmick??


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Well, I was showing one of the vents to my dad today and noticed something that I had missed. The paper that I would peel off to expose the sticky side of the vent is on the opposite side as the bubbled side of the vent. So that means when I stick the vent to the glass, the bubbled side will be sticking OUT! I wasn't sent any instructions with these vents, but I wouldn't think the bubbled side should be sticking out. It should go INTO the drilled hole, right? These are worthless.
Mishael
Where did you finally end up getting the vents?
I haven't seen the adhesive type vents, but just from looking at the vents that come on the bags of coffee, I noticed that the bump is on the outside of the bag. No instructions came with the products I guess?
Again, let us know where you got the vents and how they perform.
Good Luck
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Old 01-26-2010, 02:45 PM   #126
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"Defogging" double-pane windows .... a gimmick??


I have a 2x5 slider that had moisture in between the panes. The repair procedure was done professionally in November. I was told it would take up to 10 weeks to clear. After a little over 3 weeks the window was clear. There is a tiny bit of white etching on parts of the glass (obviously not their fault), but you have to be right up on the window to see it. So far, no problems and I am pleased. Since this process has sucessfully been proven to me, this is not a gimmick as far as I am concerend.

Matt

Last edited by matthewb; 01-26-2010 at 02:50 PM.
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Old 01-29-2010, 08:22 AM   #127
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"Defogging" double-pane windows .... a gimmick??


How I did mine.---I am not suggesting that anyone follow my procedure, but I chose a little different drilling method.
Instead of drilling through the glass, I went through the framework. You have to be very precise and careful to drill between the panes of glass. I went through the frame, straight down on the upper left corner and through the bottom righ hand corner. I drilled the "butal rubber" that separates the glass panes, by hand.
It has been about 10 hours since I did this and the panes are almost clear. There was enough moisture in the window that it was running down the panes.
I plan to just leave the 1/8" holes and see what happens. If it fogs again, I will seal the holes and see what happens.
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Old 03-07-2010, 03:23 PM   #128
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"Defogging" double-pane windows .... a gimmick??


site link removed

I haven't ordered from them yet.
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Last edited by Scuba_Dave; 03-09-2010 at 12:55 PM. Reason: Mfg does not deal with DIY
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Old 03-08-2010, 05:06 PM   #129
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"Defogging" double-pane windows .... a gimmick??


In response to Mishael. We are DefogSupplies and we would like to set the matter straight, If you placed an order that you have not recieved that would be news to me and I am the Owner.

Could it be that you have not paid your bill, and on the other matter of not returning calls, I sincerely doubt that, I have been serving the industry for 5 years with great success and excellent customer communication and support, so yes we take exception to your post and strongly defend our track record.

Could it be that we refused to sell to you and you are upset. Defog Supplies only sells to the trade, we do not sell to the DIY's because
we are set-up to support them technicaly.

If any readers have questions we will gladly response and answer your questions as best we can,
Thank You

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Old 03-09-2010, 06:47 AM   #130
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"Defogging" double-pane windows .... a gimmick??


Quote:
Originally Posted by Sunadan View Post
In response to Mishael. We are DefogSupplies and we would like to set the matter straight, If you placed an order that you have not recieved that would be news to me and I am the Owner.

Could it be that you have not paid your bill, and on the other matter of not returning calls, I sincerely doubt that, I have been serving the industry for 5 years with great success and excellent customer communication and support, so yes we take exception to your post and strongly defend our track record.

Could it be that we refused to sell to you and you are upset. Defog Supplies only sells to the trade, we do not sell to the DIY's because
we are set-up to support them technicaly.

If any readers have questions we will gladly response and answer your questions as best we can, e-mail removed
Thank You
I placed an order for valves from Defogkits via PayPal. After emails and an attempt to phone them, there was no response. I waited 6-8 weeks before I contacted PayPal again to ask for their help. They were not succesful in reaching them either.

Therefore I cancelled the order. They were quick at taking the money but offer nothing to show for order fulfilment. I conclude they are full of it. Why as Canadians we put up with mediocre business people is beyond me.
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Old 03-09-2010, 12:41 PM   #131
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"Defogging" double-pane windows .... a gimmick??


I corrected my earlier post...
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Old 03-09-2010, 12:54 PM   #132
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"Defogging" double-pane windows .... a gimmick??


Since Defog supplies has stated they do not sell to DIY this matter is closed in regards to that company
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Old 03-09-2010, 01:18 PM   #133
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"Defogging" double-pane windows .... a gimmick??


Re: Mischael in defense of Defog Supplies which is me, why don't you post your real name, or better yet contact me.


I will report back to this forum. You ordered valves and did not get right?
well come out of hidding and lets find out the thruth.

My name is Hector and I am President of Defog Supplies.

Last edited by Scuba_Dave; 03-09-2010 at 04:59 PM. Reason: Board not the place to hash out issues
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Old 03-10-2010, 01:35 PM   #134
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"Defogging" double-pane windows .... a gimmick??


Glad you got a chance to respond "Sundan". Hopefully these matters will get resolved soon. Since there seemed to be some question about Mishael posts I went ahead and removed them since it's a customer service issue that is beyond the scope of DIYChatroom.com
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Defog Supplies only sells to the trade, we do not sell to the DIY's
If this is not a DIY product it sounds like there is no need to discuss this any further than.

I'm closing this thread.

Thanks,

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