Co. Installing My Impact Windows Measured All Wrong. Now They Want To "rig" Them In. - General DIY Discussions - Page 3 - DIY Chatroom Home Improvement Forum


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Old 10-01-2009, 03:24 PM   #31
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Co. installing my impact windows measured all wrong. Now they want to "rig" them in.


Quote:
Originally Posted by Willie T View Post
Have you actually spoken with an inspector on the phone about this?

That should provide you with exact answers to many of these questions.

You won't be guessing, and Camilo will know you have the straight facts.
Yes, I spoke to the inspector and he said that as long as they can securely put in the window, it will pass inspection. Its going to take more work since now they have to add stucco and put some thicker 2x buck....but it is definitely doable. I am just going to have them install it. I am tired of worrying. If it passes the inspection and looks good.....I will be happy.

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Old 10-02-2009, 02:46 PM   #32
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Co. installing my impact windows measured all wrong. Now they want to "rig" them in.


Well, I gave them a 2nd chance. Installers were supposed to show up today at 11:30am based on a call I got this morning telling me they are on their way....they called at 10am and told me they would be there in 1 1/2 hours. 12 noon came I called the owner telling him I had to go to work and where are the installers...they are 1/2 hour late. I told him to find out and call me ASAP. Do you think he called me back ? NO. 1pm came and they still didn't show up. I had to leave to work. I called the owner, he didn't answer. Left him a message advising him that I want my deposit back since the window measurements are off and work was not completed in 4-6 week agreed to time in the contract and the fact that the installer never showed up. Im FURIOUS. I cannot recommend StormWise Storm Wise shutters based out of Opa Locka, Miami at all.
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Old 10-02-2009, 02:49 PM   #33
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Co. installing my impact windows measured all wrong. Now they want to "rig" them in.


The proverbial straw that broke the horses back.
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Old 10-05-2009, 05:13 PM   #34
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Co. installing my impact windows measured all wrong. Now they want to "rig" them in.


Well, just an update on Storm Wise shutters regarding my impact windows. I demanded my 2,700 deposit back. Filed a complaint with the BBB. Waiting to hear from them. If they do not reimburse me, I will file a complaint against their business license and also take legal action. Why oh why !
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Old 10-05-2009, 06:42 PM   #35
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Co. installing my impact windows measured all wrong. Now they want to "rig" them in.


If you made the down payment with your a credit card call the credit card company. Chances are they will get your deposit back pretty quickly. I always try to use a credit card for down payments.

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Old 10-06-2009, 09:18 AM   #36
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Co. installing my impact windows measured all wrong. Now they want to "rig" them in.


I talked with the owner again yesterday and he swayed me again into having the windows installed. He says I don't have to give him another dime until after the work is done to my liking and it passes final inspection. I STILL DON'T KNOW. I told him I want my deposit back and he said that if I read the back of my contract, it will be pretty hard to do so. I wonder if he is trying to call my bluff. If this goes to small claims court, I'm not sure if I would win. The last thing I want is NO windows and me having to cough up 7,000 dollars. But then again, I have everyone telling me I am in my right and that the windows are not acceptable. But what is ? How much of a gap is required for a court of law to be on my side and award me the deposit back. I'm so confused right now. Really wonder if I should just be FIRM and tell him NO means no and agressively pursue getting my deposit back or just have him install by "building" the windows up a little with 2 inch pressure treated buck which is not uncommon. But for impact windows ? CONFUSED as heck
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Old 10-06-2009, 12:19 PM   #37
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Co. installing my impact windows measured all wrong. Now they want to "rig" them in.


Heydade,

I had a few new windows installed yesterday so I can speak to your concerns. Yes, it would be nice if the windows were a little tighter fit in the openings.

My new windows had about a 1/2 an inch of space all the way around. It was more than I would have liked, but on the other hand, that 1/2 inch allowed the installers to ensure a proper seal and proper insulation around the windows. So in hindsight having that teeny bit extra space is a good thing.

Your windows seem to have a bit more space than that and the only downside I see is the slight loss of window area. As long as they can install them and get the interior and exterior to look good, I would be fine with that.

I love my new windows and I am looking forward to a properly sealed and insulated unit when the winter hits here in Canada.

Only downside for me is I lost a hammer yesterday. I think it must have ended up in their tool kit. And the damn thing cost me $3.99.

I hope things turn out for you.
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Old 10-06-2009, 12:43 PM   #38
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Co. installing my impact windows measured all wrong. Now they want to "rig" them in.


I would accept any window 1/2" to 3/4"
Anything over that would be a redo IMO

$3.99 for a hammer ? My last one was over $20 - steel handle is all I buy now
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Old 10-06-2009, 01:45 PM   #39
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Co. installing my impact windows measured all wrong. Now they want to "rig" them in.


You filed a complaint with the BBB and you're still going to let this company install your windows???

It sounds like you want your money back but you don't want to deal with the hassle of fighting them over it, so you keep letting him talk you into having the windows installed. Many folks on here have said they wouldn't accept this, but the bottom line is you're the one that has to live with your decision.
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Old 10-06-2009, 02:50 PM   #40
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Co. installing my impact windows measured all wrong. Now they want to "rig" them in.


heydade, You need to stand firm but it sounds like you blinked first.
How are they going to trim the windows?
Outside it's simple just extend the aluminum, inside I don't think it will look good.

If I were the company installing the windows, I'd eat them and apologize for the delay as the reorder goes in.

Once the windows are installed, you will owe them all the money with little recourse.
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Old 10-06-2009, 03:06 PM   #41
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Co. installing my impact windows measured all wrong. Now they want to "rig" them in.


Since you have one window installed, why not ask the inspector to stop out and take a look at it first before continuing? While they are there, you can ask them your other questions, and explain the situation to them as well. This should get you the proper answers you need and they'll be able to look at it and tell you if it is acceptable. If it is not, then you can tell the window company you want new ones ordered. If it is acceptable, then you have to decide still if you want them to go through with it. For me, this would be hard since they already bailed on you without explanation.

While everyone here offers good advice, the best advice would come from either and inspector or lawyer in your area familiar with the building code and/or laws concerning contracts.
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Old 10-07-2009, 10:38 PM   #42
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Co. installing my impact windows measured all wrong. Now they want to "rig" them in.


I have tried calling the bulding dept. They told me I need to talk to the Chief Sructural engineer who will not pick up the phone or call me back after I leave messages. That is another problem I am dealing with.

I did contact the manufacturer of the window to ask him what the tolerances should be for the window install and this was their response :

First of all, thank you for choosing our product.

As per the NOA, the windows can go to different opening structures (concrete, wood, steel or aluminum) that are describe in the NOA as far they are structural and can withstand the pressures. 1 by or 2 x wood bucks are permitted.

Between the window and any of this structures, there should be more than 1/4 “ space that have to be filled with a plastic shim wherever there is a anchoring screw. If the space between the window and the structure is greater than this, a special engineering must be made for the specific field conditions.

The inspector must check that everything is supported by the NOA or the special engineering if that is the case.


If you have any further questions please let me know


I attached the pictures you all see in this thread to the email asking him about the tolerances. So I am still a little confused...does this mean that there should be no more than 1/4 gap BEFORE or AFTER the wood buck is in place ? Also, what do they mean by "special engineering" Thanks..
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Old 10-07-2009, 10:53 PM   #43
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Co. installing my impact windows measured all wrong. Now they want to "rig" them in.


Asked the same questions to the window manufacturer and this is what I got :

Unfortunately those pictures don’t tell us much.

If the wood bucks are properly attached to the structure of the house, and if between the wood buck and the window the gap is less than ¼”, there shouldn’t be any problem.

By special engineering I meant that after putting everything properly to receive the windows, still a gap greater than ¼”, an engineer can calculate a different anchoring arrangement for the windows and that should be accepted by the inspector. This calculations must be signed and sealed by the engineer.

Nelson, anyway the inspector should check everything so the installation and the windows are up to the Florida Building Code, if he fails the inspection then becomes an issue.

If you wish I can talk to your vendor to find out what are they doing.
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Old 10-08-2009, 07:30 AM   #44
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Co. installing my impact windows measured all wrong. Now they want to "rig" them in.


Having installed windows in Fla for many years I have run into some very challenging installations. Most times, things are pretty straight forward and present no problems, but then you come across a house where the difference between inside and outside measurements are quite considerable, requiring that bucks must be used for the window to even be able to operate after install. While it is entirely possible that the windows were measured wrong or manufactured incorrectly, it is also possible that they were ordered slightly smaller to accomodate the openings. For example, some of the concrete block bungalows that were thrown up here in the 40s and 50s as vacation homes often have issues that have to be taken into consideration when measuring for replacement windows as they have undergone many changes over the years (like stucco added to the exterior/furring out interior walls etc). As stated by the inspector and manufacturer, it is not uncommon to frame out the rough opening to allow for proper installation, as long as the bucks are properly anchored, especially since yours are impact windows and require more fasteners than usual to meet the new codes.
I would give your contractor the chance to fullfil his contract and then if you are not happy with the finished installation you may have cause for action. I would assume that they plan to trim the inside of the window with a vinyl trim (something like RWD's Extender trim) to give the window a proper finished look? Have you asked him about the inside trim? You wrote that they are going to stucco the outside.
If you still have concerns, I would do as suggested and try to get an inspector out there to approve the window already installed. Since they did pull a permit, an inspector does eventually need to come out and approve the install.
Good luck, and keep us updated!
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Old 10-10-2009, 08:58 AM   #45
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Co. installing my impact windows measured all wrong. Now they want to "rig" them in.


wrangler, they are going to STUCCO the inside of the window and CAULK the outside. They heard about the RWD extender trim, but don't have it. Is this acceptable what they want to do ?

They are here right now ready to install, hopefully someone or you can chime in ASAP for me. Funny too...they came with PINE for the wood bucking. I told them they needed pressure treated wood and they are off to home depot to go get some. Why didn't they show up with pressure treated in the first place ?

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