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Old 01-14-2014, 02:05 PM   #31
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Can a contractor/Repairman refuse to provide me with a receipt for parts?


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Cost break downs are for information only, he doesn't have to provide it. It only opens doors for problems like this.
True he doesn't have to do anything, but then on the same note the customer doesn't have to hire the guy. I for one always insist on a price breakdown and labor breakdown. Now I dont mean list every wire nut, every cable clamp, every switch I mean just a total parts price.

There are a lot of true professionals out there that do not have a problem breaking down price/labor.

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Old 01-14-2014, 02:23 PM   #32
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Can a contractor/Repairman refuse to provide me with a receipt for parts?


Supply houses and other vendors sell to contractors for a cheaper price than they do to the general public. Not just for home repairs but for most types of trades. It'll be the same with your mechanic. He's not marking up whatever he's putting on your car. He's profitting on the parts by buying them for less than the parts store will sell them to you and then charging you retail. Unless you have an account and buy 10 boilers and a bunch of other big ticket items per month, you ain't getting that same price that the repair guy paid. It will very often be what is on his estimate or higher.

Neither the tradesman nor the vendor usually like to discuss the true part cost with the general public because it causes these sorts of problems. The way I look at it is it's reasonable for you to expect to buy a boiler from the repairman at a cost that won't be totally out of whack from if you went to any retail establishment and bought it yourself. But that is not at all the same as saying you deserve to get it from him at his cost. That's basically asking him to hand over his wholesale discount to you, and there is no good reason whatsoever for him to do it. It does not benefit him in the least to provide the service of driving out to buy the item, load it onto his truck, and transport it to your location. Remember, that process burns up time and gas money above and beyond what he is charging you for his hourly rate to change out the unit. And I know you would probably take issue with it if he started his time estimate from when he turned on his truck and pulled out to go to the supply house that morning.

If you play that card he would be totally in the right to tell you to call him once you have the boiler purchased and dropped off in the unit along with all necessary extra parts and he'll come by to take care of the labor. And if there is extra parts that you forgot, he'll charge the retail price of the parts plus his hourly rate to run back to the supply house and get them.

I have never once asked a licensed repairman for a receipt. My handyman is a different matter. He just charges me his hourly rate and marks nothing up, but that's because he's buying the parts as a retail customer then cutting me slack on the labor. So he has no wiggle room because he knows I can just jump in the truck and run to Home Depot or Lowes to double check or buy it myself if I have any doubts.

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Old 01-14-2014, 02:44 PM   #33
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Can a contractor/Repairman refuse to provide me with a receipt for parts?


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If you play that card he would be totally in the right to tell you to call him once you have the boiler dropped off in the unit along with all necessary spare parts and he'll come by to take care of the labor
That would be a bonanza for all involved.
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Old 01-14-2014, 03:40 PM   #34
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Can a contractor/Repairman refuse to provide me with a receipt for parts?


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That would be a bonanza for all involved.
No, I think it would be a loss for both of you. He would loose the part mark up and it would cost you extra time and work without saving you anything.
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Old 01-14-2014, 03:49 PM   #35
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Can a contractor/Repairman refuse to provide me with a receipt for parts?


Don't know about the other trades, buy if the customer insists on buying all the supplies, unless they would follow a list that I give them, I have no interest in the job.
I have had customers buy cheap adhesive, cheap seam tape and cheap metal, and then want me to install for less and expect me to guarantee the installations. I give them a price and when they agree to it, that includes materials (if I supply carpet, pad etc. ) and labor.
It really is none of their business what I pay for stuff.
I figure a markup on supplies as part of my labor. I get a small discount and mark it back up to retail. The customer pays no more for supplies than if they bought it.
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Old 01-14-2014, 04:02 PM   #36
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Can a contractor/Repairman refuse to provide me with a receipt for parts?


This is turning into a good educational thread--OP I hope you don't mind--your unpleasant situation is going to help many others--they are learning the inside secrets and methods that service providers and contractors use ---

Everyone--carry on----
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Old 01-14-2014, 05:34 PM   #37
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Can a contractor/Repairman refuse to provide me with a receipt for parts?


lim1017..all service companies rely on a mark up on all parts they purchase to help offset the cost of doing business .. this helps cover the cost of taxes, insurance, payroll, daily operating cost etc... this company and all others will do the same thing....its called doing business sorry you feel cheated but it is what it is....you will be doing right by paying his bill ....shows your an upright guy.. maybe next time you need service you will be able to understand better...even after 40 yrs in business Iam still learning....ben sr
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Old 01-14-2014, 06:40 PM   #38
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Can a contractor/Repairman refuse to provide me with a receipt for parts?


One thing that hasn't been mentioned. The consumer buys the part from the tradesman. The tradesman sells at retail and provides a receipt/invoice for parts (at retail) and services rendered. The consumer can now expect some warranty on labor AND parts from that tradesman. After all, he purchased the part from the tradesman, not the distributor or manufacturer.
Do you fellas agree?
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Old 01-14-2014, 07:03 PM   #39
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Can a contractor/Repairman refuse to provide me with a receipt for parts?


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One thing that hasn't been mentioned. The consumer buys the part from the tradesman. The tradesman sells at retail and provides a receipt/invoice for parts (at retail) and services rendered. The consumer can now expect some warranty on labor AND parts from that tradesman. After all, he purchased the part from the tradesman, not the distributor or manufacturer.
Do you fellas agree?
Agreed- warranty is part of cost.

Very seldom though do I show material costs. Usually just the bottom line price. Also, very seldom do I do T&M jobs. Mostly lump sum. Some shops call it "menu pricing"
I'll itemize whats included in the contract though so both parties know the scope of work
Example- disposal replacement, incl. new x/xhp disp, new ptrap and disp kit = $xxx.xx
No one needs to know my material costs- just the bottom line
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Old 01-14-2014, 07:10 PM   #40
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Can a contractor/Repairman refuse to provide me with a receipt for parts?


I come from the automotive field. Itemized parts and labor on the customer copy is the standard. But it's none of the customer's business what we pay for parts and supplies. And we warrantied the whole job. If a part went south, we went to bat for the customer.
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Old 01-14-2014, 07:24 PM   #41
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Can a contractor/Repairman refuse to provide me with a receipt for parts?


I don't know how it works anywhere else but I get my contractors discount on supplies (about 15%) and end up charging you retail.

You pay no more than if you were to purchase the part your self but I get the 15% commission.

That aside I'd at least wonder why a part cost an even $1000. What are the odds of my price plus markup coming out to an even number like that?
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Old 01-14-2014, 07:26 PM   #42
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Can a contractor/Repairman refuse to provide me with a receipt for parts?


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I come from the automotive field. Itemized parts and labor on the customer copy is the standard. But it's none of the customer's business what we pay for parts and supplies. And we warrantied the whole job. If a part went south, we went to bat for the customer.
I was a certified mechanic many years ago. Not a trade I would want to do now. Too many parts are junk. I recently replaced the fuel pump on my work van three times before I got a good one. Replaced the alternator twice. Bad enough to do it for myself, wouldn't want to do it for a customer free.
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Old 01-14-2014, 09:32 PM   #43
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Can a contractor/Repairman refuse to provide me with a receipt for parts?


someone needs to close this thread the op knows hes wrong as hes has only chimed in twice, if he thinks that he is going to have any company do it differently than good luck to him, now if he had said to the contractor in the beginning before the work the contractor could have asked the supplier to "prepare" a reciept that gave him he wanted, bottom line this guy is going to burn alot of bridges and finding someone to do repairs may be hard., my advise next time go spend the time and effort and buy it youre self and pay hourly for the diagnoses and installation let us know how close the charges are to the fixed rate
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Old 01-14-2014, 10:34 PM   #44
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Can a contractor/Repairman refuse to provide me with a receipt for parts?


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Don't know about the other trades, buy if the customer insists on buying all the supplies, unless they would follow a list that I give them, I have no interest in the job.
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I would suggest to you that it depends on the customer and the situation.

Residential clients of course are a bit of a risk for obvious reasons when it comes to supplying parts, but the commercial side is very much different. You work with the parts which are specified and/or supplied, or you don't get the job (there is always somebody else)... and there are perfectly valid reasons for this. An apartment building for example wants the same kitchen deck set in all the units. It's much easier to stock parts and teach the on-sight staff to make (minor) repairs on the single brand. If there are 15 or 20 different brands then changing a simple o-ring becomes a more complicated affair.

I actually work for our Government in low income housing and do a lot of tendering and contracting out. For the most part we specify exactly what parts you are allowed to use and if you happen to go on a little tangent and install that deck set which has been kicking around in the back of your truck for the last 2 years or so, we will tell you to take it out and install the specified parts at your own expense.... or you won't get paid.

Last edited by Bob Sanders; 01-14-2014 at 10:39 PM.
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Old 01-15-2014, 06:42 AM   #45
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Can a contractor/Repairman refuse to provide me with a receipt for parts?


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Residential clients of course are a bit of a risk for obvious reasons when it comes to supplying parts, but the commercial side is very much different. You work with the parts which are specified and/or supplied, or you don't get the job (there is always somebody else)... .
There is always someone else for anything, that's no reason to take on a project. I would have no problem with a customer supplied part but it would not be warranted by me. Same if the part was specified. That's true for residential or commercial, there is no difference.

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