DIY Chatroom Home Improvement Forum

DIY Chatroom Home Improvement Forum (http://www.diychatroom.com/)
-   General DIY Discussions (http://www.diychatroom.com/f2/)
-   -   Can a contractor/Repairman refuse to provide me with a receipt for parts? (http://www.diychatroom.com/f2/can-contractor-repairman-refuse-provide-me-receipt-parts-193898/)

lim1017 01-12-2014 09:01 PM

Can a contractor/Repairman refuse to provide me with a receipt for parts?
 
First off i know this is a DIY forum, and i didnt do this project my self... but I do not know of any other place i can ask this question.. (if someone can redirect me that would be great)



I recently had a boiler break down in for a small rental unit


I called in someone to take a look at it, he told me the motor/pump needed to be replaced and that it would cost $1,000 for the parts + his hourly wage. I did not have time to go around gathering quotes, tenants with no heat etc.


after the work was complete i asked if I could see his receipt for the part he bought to verify that he did in fact spend $1,000 on parts/materials etc.

After a bit of back and forth he basically refused to even show me the reciept. And said he would take me to small claims court if I refused to pay


This is what was said in an email

"Sorry that is not the way it is done in the business world, no company gives or show their receipt to their customers. I bought the pump and l sold it to you. You agreed on the price."

I did not agree to buy a pump from him for 1,000, I agreed to have him fix my boiler and he said he needed to buy a pump for 1,000.

Thoughts?

Thanks

oh'mike 01-12-2014 09:10 PM

I think you are in trouble---he has the right to buy his parts wholesale and add a mark up--retail---

He may be a scoundrel or he may not---but he is selling parts and services--and he told you the part was $1000 and you gave him the go ahead to install it--

What he paid for it is not really relevant.----

Don't think I'm defending his prices---I'm just answering your question.--Mike---

ratherbefishing 01-12-2014 09:20 PM

I'm with Mike. If you get your car fixed at a shop, you wouldn't expect to see the mechanic's parts cost. If you eat at Waffle House, the cook wouldn't show you what he paid for raw bacon and eggs.

Jmayspaint 01-12-2014 09:54 PM

Quote:

Originally Posted by ratherbefishing
I'm with Mike. If you get your car fixed at a shop, you wouldn't expect to see the mechanic's parts cost. If you eat at Waffle House, the cook wouldn't show you what he paid for raw bacon and eggs.


Exactly. He gave you a price, you accepted, he completed the work to satisfaction, done deal.

It does sound like he handled it poorly. If it was me, I would simply have written you a bill of sale for the part. You bought it from him after all. How is this different than buying any other product through a third party like in the examples given above...?..

joecaption 01-12-2014 10:23 PM

No one would stay in business for long if they sold you an item for what it cost.

rusty baker 01-12-2014 10:39 PM

Tell you what. If you can get Walmart to tell you what they pay wholesale for things you buy there, I would tell you what I give wholesale for carpet and supplies.

Msradell 01-12-2014 10:41 PM

You do however have the right to know that he truly replaced the pump. He can either do this by showing you the receipt showing that he bought the pump (he can black out the price if he wants to) or actually better than that he can give you the old pump that he replaced.

rosem637 01-12-2014 11:04 PM

If you have doubts as to whether the pump was replaced or was replaced but maybe not with a new one(which was not agreed on) have the contractor take you to court and use that as your defense.

hammerlane 01-12-2014 11:17 PM

If you want to know how much markup was on the pump, locate its model number and call around. You may find that the contractor only made a couple bucks on it.

lim1017 01-12-2014 11:20 PM

Well My train of thought was. I am paying this guy for his services. He is tradesmen not a retailer of parts.

What harm can it be to ask for a reciept to show he did in fact buy the part he said he did at the price etc.

I guess I am mistaken

Thanks for the responses though everyone

TheEplumber 01-12-2014 11:39 PM

I'm a tradesman-happens that my trade is plumbing.
How about this-
I'm replacing your toilet and you decide you want a Gerber Viper EB toilet.
I say I can do it for $425. I don't need to tell you what the toilet cost, or my labor rate- all that matters is the contract price of $425
It's like retail- cost of goods + labor + mark up, profit = selling price

rosem637 01-12-2014 11:46 PM

Quote:

Originally Posted by lim1017 (Post 1291150)
Well My train of thought was. I am paying this guy for his services. He is tradesmen not a retailer of parts.

What harm can it be to ask for a reciept to show he did in fact buy the part he said he did at the price etc.

Obviously you and the contractor did not each have the same understanding of what was meant by "the cost of the pump is $1000."

Seems like you assumed the contractor paid $1000 for the pump. You should of specifically asked that question beforehand. Or you could of paid him for his time to diagnose the problem, buy the pump on your own and pay someone to install it.

mj12 01-12-2014 11:49 PM

Only an rookie would show you the receipt. That is not how it is done in the business world. You agreed on the price, now you want to change the terms of the agreement. If a customers sees the receipt they want to ask you 15 minutes worth of questions. Even a handyman around here will not show receipts. If he takes you to court you will lose, it will be on your record, and you will pay his legal costs.

joecaption 01-13-2014 12:17 AM

Plus you can plan on him never coming back if you ever need service again.

lim1017 01-13-2014 04:59 AM

I don't know about you guys.. but I expect a contrator to make his money from repairs and services. . Not flipping parts/materials...

The examples about wal-mart and such do not apply imo. because when I go to walmart I expect they make money on whatever I buy from them.

I agreed to his hourly rate. I did not agree to buy a part from him. He told me he's at the supplier and the part costs 1000. In my mind I am agreeing to him buying the part for me and me paying him for his labour.

I will be paying him but I feel like I was mislead.


All times are GMT -5. The time now is 07:19 PM.


Copyright 2003-2014 Escalate Media LP. All Rights Reserved