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Old 05-23-2011, 11:30 PM   #16
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AZEK/PROCELL Decking


I hear a lotta whining. NO material can out last the sun. Even rock fades in it. If you are trying to purchase a deck that will out last the pyramids, good luck. However, is this product better than your standard pressure treated? If you were sold on the fact that this is the absolute solution to decking, then marketing worked and you are a sucker! I can guarantee this product is more resilient than most. A lot of complaints have come from the older product line, where as the newer (terra/arbor) is much better and stronger. A lot of comments dont even mention which product is being discussed. Ive heard of that oxidation/stain on this newer board and has apparently been corrected for a while. This product needs to be 12" OC for the best support. So its up to the consumer, this is a solid product that will out last its foundation.

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Old 05-24-2011, 07:13 AM   #17
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AZEK/PROCELL Decking


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Originally Posted by Stephen S. View Post
I wonder if these people's complaints are legit, they all have like 1-10 posts and no picture. I am comparing different composite/pvc materials atm so I can replace the cedar deck. I am leaning towards Azek ...
Replacing cedar with Azek?

Too may horror stories about Trex/Azek for me to spend that much when a natural hardwood costs just a bit more.

If you are looking for low maintenance consider another rot resistant wood like Ipe because the ceder you get now is mostly new growth and doesn't last as long as it used to. You can let Ipe go to its natural silver color and do very little, or you can keep up with the stain. Won't rot either way.
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Old 05-24-2011, 07:43 AM   #18
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AZEK/PROCELL Decking


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Originally Posted by poller View Post
I hear a lotta whining. NO material can out last the sun.
I think the complaints are about them marketing it as if it will last, which it will, but it will just look like crap. (fine print?)

They are always making the lastest change that solves the problems but only time will tell.
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Old 06-07-2011, 12:49 PM   #19
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AZEK/PROCELL Decking


Hello and thanks very much for letting me know that this isn't an isolated problem. I installed 320 sq/ft of Procell in the summer of 2007. The ad stated very little maintenance and even bragged with a picture of a key on the board that supposedly couldn't scratch the surface. Last year, 2 years after installation, I took out the power washer to clean the winter residual off, as I always do, and I was shocked to see not only fading, but stains and deep scratches everywhere. Apparently a strong wind able to blow your deck chair a few feet will be sufficient to cause deep scratches in the boards. I contacted AZEK who bought Procell and they initially weren't helpful. They asked me to clean the deck with DeckMax but wouldn't stand behind the recommendation when I persisted. I then contacted the lumber yard that I bought the materials and the Attorney General in Massachusetts. With the added pressure, AZEK paid for the DeckMax company to come out and clean the deck. I watched very carefully and asked many questions during the procedure. When they were done, I was stunned. The deep scratches were gone, the rubber scuffs were gone, and the original color (grey) was restored. The deck looked brand new. This year (2011) the color is slightly faded and a few new scuffs from the children playing have appeared. I'm going to apply the DeckMax myself to see if I get the same results. As for Procell/AZEK's adverstising and satisfaction, I'm very disappointed with the money I paid and the deck not even lasting three years before looking disasterous. However, DeckMax is a very good product for the PVC decking material. All in all, I'm not happy with having to spend $80 each year but at least it's very easy to apply and keeps the deck looking new. In the end, we're happy that there's a way to keep the deck looking the way it was promised by Procell even if it's not Procell's doing. If AZEK has improved the product and if a class action is being made, I would be interested to have a more durable product put down at their expense.
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Old 06-28-2011, 04:57 PM   #20
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yes and this is 2011 - white streaks in the product
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Old 06-28-2011, 05:00 PM   #21
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there is a difference between whinning and an actual complaint about a product that does not live up to it's marketing. we were told this would be "maintenance free". However, it does not account for the discoloration in the product. Our dock (that is not even completed) has large white streaks. It is discolored unevenly. That is not staining - that is a product default. Azek does not seem to stand by their warranty.
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Old 07-09-2011, 03:21 PM   #22
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We had an Azek deck installed less than two weeks ago. I have a Big Green Egg and placed it on the deck on top of a cinder block paver and brown paper bag (to keep from scratching) while my father brought up a table to put the egg in.

In less than eight days, the area under the egg went from Morado brown to a bleached white! Heat from the egg was not the culprit as we didn't run the egg. I suspect the PVC is "waterlogged" somehow. We picked up the egg in the rain and didn't see the discoloration until the next day, when there wasn't standing water on the deck.

Can you just not put things on the deck for more than a week? This is sort of ridiculous.

I saw a post elsewhere about driving the water out of the surface using a hot air gun. Would a hairdryer do the same?

Spent $15,000 on this deck and got to enjoy it trouble-free for less than a week and a half!
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Old 07-20-2011, 05:22 PM   #23
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AZEK/PROCELL Decking


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Originally Posted by JetSmooth View Post
We had an Azek deck installed less than two weeks ago. I have a Big Green Egg and placed it on the deck on top of a cinder block paver and brown paper bag (to keep from scratching) while my father brought up a table to put the egg in.

In less than eight days, the area under the egg went from Morado brown to a bleached white! Heat from the egg was not the culprit as we didn't run the egg. I suspect the PVC is "waterlogged" somehow. We picked up the egg in the rain and didn't see the discoloration until the next day, when there wasn't standing water on the deck.

Can you just not put things on the deck for more than a week? This is sort of ridiculous.

I saw a post elsewhere about driving the water out of the surface using a hot air gun. Would a hairdryer do the same?

Spent $15,000 on this deck and got to enjoy it trouble-free for less than a week and a half!
Cinder blocks hold a TON of moisture and pressed against your deck could definitely cause an issue and not just to AZEK. I would call them and get a clear correction rather than reading these reviews/suggestions. I have heard that type of issue can be resolved.

Also, unrelated to your post but in response to many others, if you read ANY composite/capped deck board install guide or manual, you will see that sunscreen and insect repellent affect ALL of them. They are plastic. Plastic can be affected by chemicals. I looked into all of them before putting AZEK down at my house and I can say that after two years and proper care (not spraying crap on my deck) it looks fantastic. It hoses off and in Calgary we get 360 days of intense sun that can be very harsh to all outdoor products.
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Old 09-12-2011, 02:10 PM   #24
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Originally Posted by jsbeckton View Post
I think the complaints are about them marketing it as if it will last, which it will, but it will just look like crap. (fine print?)

They are always making the lastest change that solves the problems but only time will tell.
As a builder that install pvc decking and just have put up with a customer like you all here goes.

I think the complaint shoud be with these people whinning, does it seem most if these complaints are in New England?? Nj included wow no real surprise... read the marketing material folks, and the warranty, they cover everything they have control over as does every manufacture. And market to the best. And the fact that they offer to clean a deck and it is not a warranty and you all complain about it. My god you think something is free of cleaning, you lazy people, they ask that you clean the deck with a slovent and it looks new and you complain, I could carless how old you are and you bought it to not have to do anything to it like wood. But what do you expect, I hope you all go to court and they fight it, read your warranty you lose.

It was designed to be better than wood, and it is,does not have to be sanded, no splinters, no soaking up water, no staining, no sealing, you only have to wipe on a solvent cleaner you people need to grow up quit complaining and pay a neighbor 40 to wipe it on if your that lazy
you people discuss me
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Old 09-13-2011, 01:46 PM   #25
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It was designed to be better than wood, and it is,does not have to be sanded, no splinters, no soaking up water, no staining, no sealing, you only have to wipe on a solvent cleaner you people need to grow up quit complaining and pay a neighbor 40 to wipe it on if your that lazy
you people discuss me
Is that an order angry person? Instead of discussing you, I'd rather discuss the problem.

I am from outside the New Orleans area and I'm having the exact same problem with my PROCELL Deck. My daughter got on it with skates on (don't ask me why, she's 6) and scratched the heck out of it. Also, I have random splotches of discoloring...it's only 5 months old. I'm about to call the company and seek resolution but I'm curious about something before I do. Is there anyone out there who built their PROCELL deck in the summer of 2007 or early 2008? If you have your warranty from that period I would like to see it posted. I want to see if the warranty has been amended in any way after AZEK took over PROCELL.

In fact, if anyone has a warranty from the original PROCELL company I'd like to see that as well.

If these problems are as commonplace as they seem I'm really worried about the viability of the product in general. Does anyone out there have an original copy of the PROCELL warranty?
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Old 10-14-2011, 02:13 PM   #26
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Anyone have any problems with Azek/Procell decking? We spent top dollar on a product that is inferior - staining, scratching and the company says it is natural oxidation and that we need to apply a solution every year. No where in there advertisement (of which I still have the original) does it say anything about applying a solution, only soap and water if need be, otherwise, just plain water will keep it clean). If I wanted to do that, we would have kept our wooden deck. Materials cost us over $30, 000 (thirty thousand) 3 1/2 years ago and I have been fighting them since. Company has come to clean it three times and I am about to call them again. They actually had a crew that was going around the states taking care of this exact problem. Now Azek says that you need to purchase this certain solution for about $90 a bottle and put it down every year. And, they want you to sign a letter stating that this is a natural condition with this product and that the product is ok. If this is a natural "condition" why do we need to sign a letter? Because it is not and they are trying to wiggle out of a problem with their product. Azek biught Procell but when they bought the company, they are also liable for Procell products. I have been in touch with a number of people that have the same problem and we are thinking about hiring an attorney. Anyone going through the same thing? Any suggestions?
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Old 10-14-2011, 02:26 PM   #27
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Large Azek deck completed a couple years ago. Product should NOT be available in our climate. Expansion and contraction is excessive. Keep adding cortex to hold the boards down. Very large deck of what was to be a quality product. Something needs to be done as the consumer needs to know it will not work in COLORADO. VERY Disappointed. I have requested the representative to come out a second time. THE Limited Lifetime Warranty is not of any value. Yes I would join action in relation to this product as I have NOT been satisfied and neither have any of the contractors i have contacted for repairs.
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Old 05-03-2012, 11:23 AM   #28
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AZEK/PROCELL Decking


My grey Azec deck is also fading. It just turned a year old and we contacted Azec and sent pictures and they told us the sun faded the deck. How does the sun fade every OTHER plank????? THey are making excuses and it is unacceptable. We were told to purchase a solution. The company who built the deck said this is no maintenance. If I have to buy a solution to maintain I would have purchased a wood deck!! We have recommended this company to many others and they are having similar problems after a few years not 9 months. They have a facebook page where I will be posting. I will be twittering, reporting them to the BBB and trying to get the story on the local news. After spending $14,000 I think I deserve someone to replace the deck as it is obviously a bad batch. If any of you have not gotten resolution use the power of social media to spread the word about this company!!!
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Old 05-03-2012, 01:38 PM   #29
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Large Azek deck completed a couple years ago. Product should NOT be available in our climate. Expansion and contraction is excessive. Keep adding cortex to hold the boards down. Very large deck of what was to be a quality product. Something needs to be done as the consumer needs to know it will not work in COLORADO. VERY Disappointed. I have requested the representative to come out a second time. THE Limited Lifetime Warranty is not of any value. Yes I would join action in relation to this product as I have NOT been satisfied and neither have any of the contractors i have contacted for repairs.
Spring of 2012 Still a problem. Over 700 square foot deck, sent pictures to Azek and now I need to pursue Cortex fasteners is what I am told. Some are coming back up and contractor would not even put the rest in as he feels the problem will continue. We have done decks on three other homes since 2010, none have had the problems I have had. Some discoloration, but mostly tripping hazard. bowing and excessive movement due to expansion and contraction.
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Old 05-03-2012, 02:56 PM   #30
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thats Great thanks

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