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Old 04-07-2010, 07:05 PM   #1
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AZEK/PROCELL Decking


Anyone have any problems with Azek/Procell decking? We spent top dollar on a product that is inferior - staining, scratching and the company says it is natural oxidation and that we need to apply a solution every year. No where in there advertisement (of which I still have the original) does it say anything about applying a solution, only soap and water if need be, otherwise, just plain water will keep it clean). If I wanted to do that, we would have kept our wooden deck. Materials cost us over $30, 000 (thirty thousand) 3 1/2 years ago and I have been fighting them since. Company has come to clean it three times and I am about to call them again. They actually had a crew that was going around the states taking care of this exact problem. Now Azek says that you need to purchase this certain solution for about $90 a bottle and put it down every year. And, they want you to sign a letter stating that this is a natural condition with this product and that the product is ok. If this is a natural "condition" why do we need to sign a letter? Because it is not and they are trying to wiggle out of a problem with their product. Azek biught Procell but when they bought the company, they are also liable for Procell products. I have been in touch with a number of people that have the same problem and we are thinking about hiring an attorney. Anyone going through the same thing? Any suggestions?

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Old 04-08-2010, 04:50 PM   #2
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Class action suit.
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Old 05-26-2010, 02:06 PM   #3
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We live in Delaware. I have the same (major) fading issues with my Procell decking (installed 3 years ago). I was told that it's due to environmental problems (oxidation), but that's crazy. The contractor that installed my deck cannot believe the extreme fading that has occurred. I think they had a bad batch. I'm now going to take my complaint directly to the manufacturer. I don't want it cleaned or 'fixed' by their people. I want the deck dismantled and new decking material installed....at no cost to me. It's ridiculous to spend $15K to get these results. We put alot of time and effort in researching the various material options. If anybody learns of a class action lawsuit, let me know! I'm furious about the whole situation.
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Old 06-01-2010, 10:03 PM   #4
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I have a 6500 sf deck built 2007 with the exact same problems. Extreme fading, sun blotching, oil based stains from sun block or bug spray, grill splatter, dog bones etc etc, patio furniture and boot scrapes and various moisture based discolorations from something being left on the deck for a few days. It's a disgrace. They sent a crew out to condition my deck last summer but the conditioner faded after 6 weeks. That would mean 3 applications a year to keep deck looking as advertised. I am presently in contact with company for second time but I am not anticipating the proper response. I would be happy to share my experiences and pictures ( i have over 50 of them) and would love to know how others are handling their situations.
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Old 06-08-2010, 08:12 PM   #5
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Originally Posted by moe231 View Post
Anyone have any problems with Azek/Procell decking? We spent top dollar on a product that is inferior - staining, scratching and the company says it is natural oxidation and that we need to apply a solution every year. No where in there advertisement (of which I still have the original) does it say anything about applying a solution, only soap and water if need be, otherwise, just plain water will keep it clean). If I wanted to do that, we would have kept our wooden deck. Materials cost us over $30, 000 (thirty thousand) 3 1/2 years ago and I have been fighting them since. Company has come to clean it three times and I am about to call them again. They actually had a crew that was going around the states taking care of this exact problem. Now Azek says that you need to purchase this certain solution for about $90 a bottle and put it down every year. And, they want you to sign a letter stating that this is a natural condition with this product and that the product is ok. If this is a natural "condition" why do we need to sign a letter? Because it is not and they are trying to wiggle out of a problem with their product. Azek biught Procell but when they bought the company, they are also liable for Procell products. I have been in touch with a number of people that have the same problem and we are thinking about hiring an attorney. Anyone going through the same thing? Any suggestions?
having major prolems with Azek- how can we start a class action against them- all they are doing is passing it from one to another - four people involved in our deck and no 1 doing anything. deck installed 09 perfect now the clay colored deck has white streaks every board, heard their idea of cleaning leaves it worse.

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Old 06-08-2010, 10:22 PM   #6
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Originally Posted by bluewave View Post
I have a 6500 sf deck built 2007 with the exact same problems. Extreme fading, sun blotching, oil based stains from sun block or bug spray, grill splatter, dog bones etc etc, patio furniture and boot scrapes and various moisture based discolorations from something being left on the deck for a few days. It's a disgrace. They sent a crew out to condition my deck last summer but the conditioner faded after 6 weeks. That would mean 3 applications a year to keep deck looking as advertised. I am presently in contact with company for second time but I am not anticipating the proper response. I would be happy to share my experiences and pictures ( i have over 50 of them) and would love to know how others are handling their situations.
Location????

(I install/have installed - a lot of Azek decking = and would like to hear more, especially if reports are eminating from the New England region)
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Old 06-09-2010, 04:23 PM   #7
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My location is New Jersey
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Old 06-23-2010, 05:04 PM   #8
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We have a Procell deck that we installed about 6-7 years ago in South NJ. We also have had the suntan lotion stains etc. This past week, one of the inlaws laid on the deck after getting lotion on and her body print was imbedded in to the deck at the start of vacation season. Most of the stains were oil related, so we decided to "stain up" instead of trying to clean(useless). I got a gallon of Linseed Oil and stained five boards and then wiped off excess oil. The deck is now evenly colored and looks as good as it did the day we put it down. HOWEVER, halfway through the oiling, the wipe down rag fell off the chair and onto the deck surface. It started to smolder and I quickly threw it off the deck. If you try this, put used rags into a pail of water as Linseed oil cures through an oxidation process vs evaporation. I thought being in the sunshine ignited it. At the end of the project, I put the remaining towels in the gravel yard and woke up the next morning to a 3' ring of char from where the remining towels spontaneously combusted! Be very careful with rags and waste!
After doing all of this, the body stain and all other stains were covered, but the surface was tacky like walking on duct tape. I scrubbed the deck with Dawn/Hot water, with not alot of improvement. I then got paint thinner and scrubbed the deck and then manually wiped the deck with thinner soaked rags. The final step was another Dawn/Hot water scrub and it feels more acceptable under foot and looks great. Time will tell if the finish lasts, but looking at a relatives body print just would not work through the summer vacation cycle.
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Old 08-21-2010, 11:47 AM   #9
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We have a similar issue with our Procell/Azec deck in Massachusetts. Our 3 year old deck is the lighter gray color and has numerous stains from bug spray and spray sun tan lotions as well as grill splatter and some other stains. We have contacted the company who has had us try to clean with a solution from Lowes, sent before and after photos (no improvement), and now they suggest stains are due to weathering and to apply a different treatment. There was nothing in their literature suggesting this would be a problem, although now on their website they have put some language about oil stains. The point of deciding on this decking was that it was maintenance free, which now seems unlikely. We are extremely frustrated and would be interested in joining anyone interested in seeking legal solutions.
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Old 09-01-2010, 03:15 PM   #10
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AZEK/PROCELL Decking


THIS DECKING IS HIGH PRICED AND STAINS VERY EASILY . TO REMOVE
STAINS AZEK WANTS YOU TO PURCHASE SPECIFIC CLEANNERS AT $$$$$
THE PRODUCT S ADVERTISING WAS GROSSLY INCORRECT .
APPARENTLY SUN TAN LOTION , BUG SPRAY AND OTHER SUMMER ITEMS
CAUSES STAINING THAT CAN NOT BE EASILY OR FAIRLY REMOVED.
AZEK PURCHASED THIS LINE FROM ANOTHER COMPANY .
MY HOME IS IN NJ A VERY FAVORABLE STATE THATS PROTECTS CONSUMERS -----i PAID A PREMIUM FOR A PRODUCT THAT ONLY NEEDED
SOAP AND WATER -----THIS IS NOT TRUE.

GO ON LINE ,OBTAIN COPIES OF ALL THERE ADVERTISEMENT
AND REQUEST FAIR REIMBURSEMENT OR SUE .----THEY MAY HAVE A
SERIOUS ISSUE IN " FIT FOR MERCHAIBILITY "
THANK YOU
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Old 11-03-2010, 07:46 PM   #11
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Add me to the long list of very unhappy customers of Azek decking. I have a variety of ugly unremovable stains that have ruined my extremely expensive Azek deck. The sales literature I have says "stubborn stains don't stand a chance". I get no satisfaction whatsoever from Azek.
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Old 01-22-2011, 10:03 PM   #12
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I have staining and fading from pool chlorine (redland rose -kona) after 1 month of installation 7/10 .Very disappointed. Is there anyone else dealing with this?
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Old 03-29-2011, 01:52 PM   #13
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We used deckmax on an azek deck. we found it on the internet, used it and it worked great. we applied it in may 2010 and it still looks good. we will be buying more when the deck needs it. we love our azek deck and it beats the heck out of our old wood deck. hope this helps.
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Old 03-29-2011, 07:42 PM   #14
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I wonder if these people's complaints are legit, they all have like 1-10 posts and no picture. I am comparing different composite/pvc materials atm so I can replace the cedar deck. I am leaning towards Azek ...
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Old 05-14-2011, 08:50 PM   #15
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I wonder if these people's complaints are legit, they all have like 1-10 posts and no picture. I am comparing different composite/pvc materials atm so I can replace the cedar deck. I am leaning towards Azek ...
Stephen -

I also bought ProCell in 2006 as the be all, end all in decking. It has faded! It also stains with suntan lotion and any other oily liquid. In 2009, I purchased the same color decking from Azek to patch into a pool we had installed, and the color held for the first year. This year, the third summer with the pool, when we removed the pool cover this spring, there is a definite shadow showing where the cover was. The rest of the decking has faded to almost match the 2006 decking.

Based on the price of about $2.89 a running foot, I am extremely disappointed with this product. The deck scratches and fades, but on the plus side, it is not too slippery and does not get hot.

Hope this helps!

- Greg

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