Quote:
Originally Posted by paddle rose
We have had trex decking since 1998-and very excited the first year and then all hell broke loose. We had spotting, mold, silver particles popping out. Our deck is about 15" x 30" -pretty big right? I did get a hold of a rep and he came out and personnaly sprayed what smelled like bleach but said it was specal product to help with trex decking-long story short-our deck looks like crap...it is now light gray (after power washing yesterday) but nice big black dots gallore. Mold is gone or rather it is a dfferent color now. I have read that their is a class action suit-anyone know about this? I am interested in getting my 15k back some how!!
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Trex honors their warranty as it was at the time you installed your deck (i.e. it has changed over the years). As far as I know, the warranty only ever covered replacement material, although for years they did pay for labor as well. I know, I got paid to re-do bunch of them. Last I heard, it was materials only and only for surface deterioration issues.
That said, if you kept your warranty and purchase records from 1998 (you did, right?) just read up on it and file a claim accordingly.
There is no such thing as "maintenance-free". Out of curiosity, what other products do you have that you have left outside and walked over for twelve years, without maintenance, and feel you are owed all your money back?
To the OP, the latest generation of Trex is a lot harder and denser than the previous ones, so it is less susceptible to scratches. Any furniture without sharp edges should be OK - keeping in mind it's a deck, not a Steinway.
Relax. Enjoy.
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